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Wilkie's Eyecare and Jewellers Reviews 

747
•
TrustScore 5 out of 5

4.9

Optician
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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and professional approach, making interactions pleasant and reassuring. The service provided is frequently described as exceptional, with many appreciating the thoroughness of examinations and clear explanations of procedures. Reviewers highlight the excellent customer service, noting that they feel valued, listened to, and never rushed during their appointments. Many people are particularly impressed with the quality of care and the comfortable, relaxed user experience, often mentioning specific staff members for their expertise and ability to put them at ease. The company's ability to handle emergencies promptly and provide detailed, understandable answers to questions further contributes to a highly satisfying experience for consumers.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as pleasant, professional, and... See more

Service

Consumers consistently report positive experiences with the service, highlighting its professionalism and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a good, relaxing, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Company details

  1. Optician
  2. Contact lenses supplier
  3. Jewellery shop

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.

Contact info

4.9

Excellent

TrustScore 5 out of 5

747 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(747)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Eye test at Wilkie's Dumbarton

I went to Wilkie's for my annual eye test . The staff were friendly and helpful and the optician both knowledgeable and helpful . I would definitely recommend this optician.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough test

Very thorough test , with a clear explanation of what was being done and why .All staff were both pleasant and professional .
Yet again I felt that I was treated as a valued customer of a long established local business rather than simply a number .
10/10 ! Thank you .

9 May 2026
Unprompted review
Rated 5 out of 5 stars

A great service

Friendly helpful reception staff, friendly and very competent optician who did each test thoroughly and listened well to my concerns and answered questions competently and helpfully.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, considerate, professional staff and very clean premises. I would have no hesitation in recommending Wilkies

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Wilkies Eye Care experience.

I have been going to Wilkie Eye Care for several years now, and the service and professionalism has always been top notch. They may not be the cheapest Opticians around, but you get what you pay for. I am happy to recommend them, and confident that should you try, you won't be disappointed.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

First class service

It was my first visit after phoning to request an appointment to deal with a suspected eye infection. After being triaged by a very helpful member of staff I was given an appointment later that day. Jack was very professional, carried out a thorough examination and was reassuring. All staff were extremely friendly.

16 April 2026
Unprompted review

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