Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more
Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more
I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more
Company details
Written by the company
Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.
Contact info
3 college way, g82 1lq, dumbarton, United Kingdom
- 01389762112
- sianwilkie@wilkierider.co.uk
- wilkierider.co.uk
4.9
Excellent
751 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Experience was really great
Experience was really great. Optician really friendly made son feel at ease during appointment. Great sense of humour to help make experience more relaxed in a calm atmosphere
Reception staff really attentive also
13 March 2026
Unprompted review
Thank you for opportunity to review…
Thank you for the opportunity to review your service and practice experience. The service I received was welcoming cordial start to finish The practitioner in particular was understanding accommodating and overall highly professional in conducting examination and tests throughout
11 March 2026
Unprompted review
As always
As always, Valerie and Victoria are very knowledgeable and give 100% to their clients. I wouldn’t go anywhere else for eye care
11 March 2026
Unprompted review
Excellent Service.
11 March 2026
Unprompted review
You are always welcomed in to store as…
You are always welcomed in to store as soon as you open the door. My eye test went really well, loved how Jack was so friendly and talked me thru every step.
5 March 2026
Unprompted review
Very professional
Very professional, helpful and a nice environment created by staff
4 March 2026
Unprompted review
Efficient and friendly services and examination
No wait even though I was early. Friendly welcome to shop. Efficient eye examination and a good chat about ophthalmic services available locally
4 March 2026
Unprompted review
Best in the business
Great service from friendly professional staff, every visit is always a 5 star experience.
27 February 2026
Unprompted review
Always a great experience at Wilkies
Always a great experience at Wilkies. Took my daughter for her first eye test. It was at her pace, everything explained and staff were great. I’m a regular but always treated so well, all staff are so friendly, knowledgeable and I’d highly recommend the great service and very thorough eye tests and treatments.
27 February 2026
Unprompted review
Great customer service
Great customer service,Mr Lafferty is fantastic he explains everything so that you understand what he is doing,I cannot reconmend him enough.The staff in the shop are always very helpfull and kind.
23 February 2026
Unprompted review
As soon as you walk in staff offer you…
As soon as you walk in staff offer you a friendly welcome. Desk staff are very efficient. Nicola, my optician is efficient and her friendly approach alleviates the stress of a visit to the opticians.
11 February 2026
Unprompted review
Highly recommend!
I’ve used W&R for many years for my own eye tests and always been more than happy with the service.
Jack in particular is incredibly good at his job! The kids love getting their eye tests done. He is very thorough and explains everything really well while making it a fun experience for them. Highly recommended & trusted local company.
23 February 2026
Unprompted review
Great customer service
Great customer service. I put my wedding ring in to be redone in white gold, it came back looking like new, and my necklace had broke so I put it in to be fixed. My necklace also came back like new.
17 February 2026
Unprompted review
My recent eye test was great
My recent eye test was great! I was put at ease by the optician. First class service with warmth, professionalism and care. Thank you very much.
23 February 2026
Unprompted review
Always great customer service
Always great customer service, staff are all lovely
21 February 2026
Unprompted review
Great Customer Care
Thorough, honest and conscientious approach to ensure correct treatment and plan established. Staff very friendly
20 February 2026
Unprompted review
Exceptional service from the company
Exceptional service from the company, especially Willis
Very professional a true gentleman and does a thorough
eye test, nothing is a bother to him and explains everything to you.
Wish there was more company’s like them 5* treatment.
20 February 2026
Unprompted review
Follow up appointment
It was a follow up appointment to check pressure in one of my eyes. Procedure was explained well and what was being checked for. Actual tests were completed without any fuss and the results were explained well
16 February 2026
Unprompted review
Very friendly and efficient service at…
Very friendly and efficient service at Wilkies. Lots of communication and support during examination.
19 January 2026
Unprompted review
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