Wilkie's Eyecare and Jewellers Reviews 

750
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely kind, helpful, and highly knowledgeable, contributing to a pleasant and professional atmosphere. The service is frequently described as exceptional, with many highlighting the thoroughness of examinations and the detailed explanations provided by optometrists, which helps alleviate concerns and anxieties. Reviewers also appreciate the excellent customer service, noting that they feel valued and not rushed, with staff going above and beyond to assist them. The overall user experience is consistently positive, with many people feeling comfortable and at ease during their visits, and impressed by the quality of care and attention to detail. The quality of the services, including eye tests and even jewelry repairs, is highly regarded, with customers expressing long-term loyalty and recommending the company to others.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as pleasant, professional, and helpful... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Customer service

Consumers find customer service to be positive, consistently praising the staff for being professional,... See more

User experience

Reviewers consistently report positive feedback about their user experience, often describing it as a great... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more


Company details

  1. Optician
  2. Contact lenses supplier
  3. Jewellery shop

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

750 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(750)

229 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

It was my first visit after phoning to request an appointment to deal with a suspected eye infection. After being triaged by a very helpful member of staff I was given an appointment later that day. Jack was very professional, carried out a thorough examination and was reassuring. All staff were extremely friendly.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Extremely efficient and effective service all round

I arranged an appointment at short notice the day before I was examined as I had noticed a number of new floaters in my left eye. My optician examined the eye extremely thoroughly and carefully and discovered a minor tear in my retina. I was immediately referred to Gartnavel Hospital for treatment that same afternoon. The tear was dealt with successfully by laser surgery.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

A great family run Opticians

I went and got a eye test and needed a reading prescription, the staff here are very helpful and make your visit a pleasant experience, would recommend as it is a family run business and not the hustle and bustle of larger big business opticians.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Could not fault a single thing!

Could not fault a single thing about my experience. Everyone was friendly, genuinely concerned and very helpful. I will 100% recommend Wilkie and Rider to anyone.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Caring Service

Was seen quickly after leaving work with an emergency concern about my eyesight, we seen quickly and taken care of in a nice environment, all staff helpful polite and booked me a follow up appointment for next week, thank you.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Wilkies 😆

All staff were very professional and really friendly. The eye test was thorough and everything was explained to me. I wasn’t rushed into choosing frames.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Experience was really great

Experience was really great. Optician really friendly made son feel at ease during appointment. Great sense of humour to help make experience more relaxed in a calm atmosphere
Reception staff really attentive also

13 March 2026
Unprompted review

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