Wilkie's Eyecare and Jewellers Reviews 

751
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and extensive knowledge, making interactions pleasant and productive. The service provided is frequently described as exceptional, with many appreciating the thoroughness and professionalism of the examinations. Reviewers consistently highlight excellent customer service, where explanations are clear and anxieties are eased, creating a comfortable and reassuring experience. Many people also appreciate the efficient and unhurried process, ensuring a smooth user experience where they feel valued and not rushed.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and helpful... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism and efficiency... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Customers had positive experiences with user experience, describing it as a good experience all around and... See more

Quality

Users describe positive interactions with quality, with many reviewers highlighting the impeccable final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more


Company details

  1. Optician
  2. Contact lenses supplier
  3. Jewellery shop

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

751 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(751)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tried and trusted

Wilkies have been looking after my eye health for almost 50 years now and I have always found them to be reliable and efficient in the care of my eyesight. Both the professional and front of house staff are polite and thorough in performing their duties.
I would have no hesitation in recommending them as an opticians for those that are considering the need for such services.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Much more a personal experience - definitely

Much more a personal experience. Choice of quick appointment times. Optometrist was very pleasant, helpful, explained everything he was doing in understandable terms. Discussed all procedures in detail as well as the options available following his examination. Given my prescription and further review appointment in 12 months or before if any problems.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

polite staff

polite staff, optician was excellent talking thru each part of the examination as we progressed.
Very pleased with the service provided.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience at the Dumbarton Wilkies…

My experience at the Dumbarton Wilkies Eyecare could`nt of been any more pleasant. The staff on the front desk were so helpful and went out their way to make sure I was happy with my glasses frames and were also so accommodating to getting my appointments sorted. I would like to also highlight how great Jack was with me, I speak for myself , mum and dad also when I say he was so gentle and very comforting whilst also up for making it fun and have a joke. I have just went through the process of trying contacts for the first time and without Jacks help and patience it wouldnt have been possible. I had a few appointments and everytime I was asked by mulitple staff how i was getting on and any concerns etc. Great team working here who all care about what they are doing and making your experience 10/10. Thank you!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing optician

The optician was incredibly professional and clearly focused on client well-being.
Their meticulous attention to detail, combined with a friendly approach, really put me at ease during my visit.
Thank you for ensuring such a positive experience.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent opticians

It was lovely to meet Willis. I was delighted with his thorough examination and advice. All the staff were friendly and efficient as usual

19 January 2026
Unprompted review
Rated 5 out of 5 stars

10/10

Willis, was fantastic very thorough eye test. Explained everything.

Shop and eye test room immaculately clean.

Very friendly staff. Would 100% recommend Wilkie and Rider

17 January 2026
Unprompted review

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