Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.
Contact info
3 college way, g82 1lq, dumbarton, United Kingdom
- 01389762112
- sianwilkie@wilkierider.co.uk
- wilkierider.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly
Friendly, polite professional and just all round good eggs
Been going to this practice since I was…
Been going to this practice since I was 16 (nearly 70years) and always had great service.
Always helpful and friendly
Always helpful and friendly - wouldn’t go anywhere else!
Spoke to receptionist regarding eye infection …
Spoke to receptionist regarding emergency consultation due to eye infection. The staff were brilliant and I spoke to Willis who was tremendous and provided excellent treatment. I’m now on the mend and it’s thanks to the excellent care at Wilkies .
First class.
Tried and trusted
Wilkies have been looking after my eye health for almost 50 years now and I have always found them to be reliable and efficient in the care of my eyesight. Both the professional and front of house staff are polite and thorough in performing their duties.
I would have no hesitation in recommending them as an opticians for those that are considering the need for such services.
Very thorough eye test very helpful…
Very thorough eye test very helpful with the options given
Much more a personal experience - definitely
Much more a personal experience. Choice of quick appointment times. Optometrist was very pleasant, helpful, explained everything he was doing in understandable terms. Discussed all procedures in detail as well as the options available following his examination. Given my prescription and further review appointment in 12 months or before if any problems.
polite staff
polite staff, optician was excellent talking thru each part of the examination as we progressed.
Very pleased with the service provided.
My experience at the Dumbarton Wilkies…
My experience at the Dumbarton Wilkies Eyecare could`nt of been any more pleasant. The staff on the front desk were so helpful and went out their way to make sure I was happy with my glasses frames and were also so accommodating to getting my appointments sorted. I would like to also highlight how great Jack was with me, I speak for myself , mum and dad also when I say he was so gentle and very comforting whilst also up for making it fun and have a joke. I have just went through the process of trying contacts for the first time and without Jacks help and patience it wouldnt have been possible. I had a few appointments and everytime I was asked by mulitple staff how i was getting on and any concerns etc. Great team working here who all care about what they are doing and making your experience 10/10. Thank you!
The optician was so good with Willow
The optician was so good with Willow, who's 5 and was a little nervous. She completely put her at ease and Willow enjoyed her experience. Thank you!😊
Amazing optician
The optician was incredibly professional and clearly focused on client well-being.
Their meticulous attention to detail, combined with a friendly approach, really put me at ease during my visit.
Thank you for ensuring such a positive experience.
Friendly and 5 star customer service…
Friendly and 5 star customer service thank you Wayne
Great service
Great service, very patient with my 3yo son and gentle.
Excellent opticians
It was lovely to meet Willis. I was delighted with his thorough examination and advice. All the staff were friendly and efficient as usual
Very helpful and informative staff
Very helpful and informative staff, can’t thank them enough.
10/10
Willis, was fantastic very thorough eye test. Explained everything.
Shop and eye test room immaculately clean.
Very friendly staff. Would 100% recommend Wilkie and Rider
Lady was lovely made me feel at ease…
Lady was lovely made me feel at ease even took the time to listen to me.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








