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Wilkie's Eyecare and Jewellers Reviews 

751
•
TrustScore 5 out of 5

4.9

Optician
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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine kindness, helpfulness, and extensive knowledge, making interactions pleasant and productive. The service provided is frequently described as exceptional, with many appreciating the thoroughness and professionalism of the examinations. Reviewers consistently highlight excellent customer service, where explanations are clear and anxieties are eased, creating a comfortable and reassuring experience. Many people also appreciate the efficient and unhurried process, ensuring a smooth user experience where they feel valued and not rushed.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and helpful... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism and efficiency... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Customers had positive experiences with user experience, describing it as a good experience all around and... See more

Quality

Users describe positive interactions with quality, with many reviewers highlighting the impeccable final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Company details

  1. Optician
  2. Contact lenses supplier
  3. Jewellery shop

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.

Contact info

4.9

Excellent

TrustScore 5 out of 5

751 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(751)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I came in mid morning and the girl who…

I came in mid morning and the girl who dealt with me arranged an appointment at 3.30,she was very pleasant and easy to talk to.

I came in for my appointment and the Optician quickly diagnosed my problem and gave me a prescription to help with my problem.

Very satisfying experience from start to finish.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

A professional yet friendly local…

A professional yet friendly local service who give the personal touch in their customer facing services and a very professional and competent professional examination. Always explained in lay man terms and willing to spend time listening to their client. Very well done I would always recommend this optician service. Thank you.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Had a wee emergency with my eyes this…

Had a wee emergency with my eyes this week and could not have been happier with the prompt, professional, and friendly approach of all the staff involved with helping me, especially at such a busy time of year! Thank you all!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Best Eyecare by far

All the staff are very friendly and helpful as well as completely professional. I have total confidence that my Eyecare is the best I can possibly get when I visit this company. I have been a client for almost 20 years, I wouldn’t go anywhere else and I recommend them 100%!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Eye/Hearing tests

The optician and hearing consultant. Phyllis is an asset to the business and was as efficient as ever.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Ease of getting appointment.

Ease of getting appointment.
Lovely shop, helpful welcoming staff.
Eye test - New practitioner Laura Steele.
Very nice, pleasant young woman. went through
eye test procedure, explained each stage, answered
my questions. Very good practitioner.0

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Eye problems relieved

The optician explained:
1) what each test entailed
2) why it was necessary, and
3) what information she would obtain about my eye problems.
She was very reassuring about the results, and was happy to discuss all my questions and even address future concerns.

8 December 2025
Unprompted review

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