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Wilkie's Eyecare and Jewellers Reviews 

750
•
TrustScore 5 out of 5

4.9

Optician
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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely kind, helpful, and highly knowledgeable, contributing to a pleasant and professional atmosphere. The service is frequently described as exceptional, with many highlighting the thoroughness of examinations and the detailed explanations provided by optometrists, which helps alleviate concerns and anxieties. Reviewers also appreciate the excellent customer service, noting that they feel valued and not rushed, with staff going above and beyond to assist them. The overall user experience is consistently positive, with many people feeling comfortable and at ease during their visits, and impressed by the quality of care and attention to detail. The quality of the services, including eye tests and even jewelry repairs, is highly regarded, with customers expressing long-term loyalty and recommending the company to others.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as pleasant, professional, and helpful... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Customer service

Consumers find customer service to be positive, consistently praising the staff for being professional,... See more

User experience

Reviewers consistently report positive feedback about their user experience, often describing it as a great... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Company details

  1. Optician
  2. Contact lenses supplier
  3. Jewellery shop

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.

Contact info

4.9

Excellent

TrustScore 5 out of 5

750 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(750)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Excellent service. Seen at very short notice. Professionally handled by both front staff and optician. Explained the issue in good detail.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Made to feel extremely welcome

Made to feel extremely welcome. Having always used Specsavers in the past I was truly impressed with the experience today. Very professional and down to earth optometrist who thoroughly explained everything.
Thank you Willis I really appreciate your expertise and customer service.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

The appointment was with a lovely girl…

The appointment was with a lovely girl that I have never had who had some chat and explained everything well for me as we went through the test. Faultless! Also no hard sell on new glasses given prescription hasn't changed dramatically and not a desperate need for them - also I explained I will be getting elsewhere as in the past.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent care and thorough assessment giving reassurance and confidence. Great specs as well.

I have been on medication that has known side effects to vision. Catherine Aldridge - has monitored this over the last 2 years, this has been reassuring. I was also assessed to have early signs of macular degeneration by a previous optician. Catherine was able to assess and explain it is not a sign of macular degeneration, but in layman’s terms a bit of a wrinkle - Catherine took time to explain this and show me on the scan. Keeping track of this is also very reassuring as my mother suffered macular degeneration. That’s why I travel nearly an hour from Glasgow for my eye tests -

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

Been a lifelong customer. Although it's more of a friendship now! Staff are all great and more than happy to help with any requests. And all optometrists are friendly, professional and very thorough. I wouldn't go anywhere else!

4 November 2025
Unprompted review

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