Williamhill Reviews 446

They do NOT pay out if you win, the store manager called the police on me over a £768 win!

If I could mark 0 stars I would . Absolutely abysmal service. So had £129 in my William hill account which I had one in 1 win. When I tried to withdraw the money I was declined and the reason being was that the bank card that I had used to make deposit had expired. I also had Apple Pay & another card linked to my account. Every time I tried to withdraw to any of these other dates again declined , I did eventually manage to draw bits and bobs of it out using separate withdrawals of £5 . The customer service chat is terrible and make it extremely difficult to actually chat to a human & then when you do finally get through to a human youre looking at up to an hour between messsge replies coming back and they just repeat what you have already been told. There is no option to physically speak a person on the phone . I’ve now been trying to withdraw my money for over 4 weeks and hours & hours of chat & at time of writing this I still haven’t got all of my money. I have sent multiple copies of my bank card , proof of address, contacted my own bank . The list is endless . I genuinely do not know how William Hill is still functioning as a business as it has become very clear that it is run by fraudsters .my issue was only surrounding a small amount of money fortunately but I’m sure there others having the same issues involving larger sums of money .

Having lost my debit card.i registered my new one and deposited £20.happy to accept my money no questions asked..totally different when you then try and withdraw money..very unhelpful ppl on live chat.a pathetic response to my email complaint.they want me to send in copies of household bills,photo of driving licence or passport.but as said previosy no questions asked taking money.al lother online sites there was no problem what so ever.changing card details.william hill are obstructive.confusing,impolite and most definitely devoid of customer service.actualy feels like theft.avoid this company.

Absolutely armful on chat for 2 hours and did not sort the fact they made a mistake settling my bet , atrocious

Worse ever site going stay away somone needs to take this site to court how bad it is very poor withdraws and very poor wining spins mainly dead spins u need to put thousands in to withdraw a little amount this site def needs closing down for good I would of taken it to court but I cant afford to so hopefully somone else will stay away very very bad site if I cud I would gave it 0 stars infact I would gave it minus 10 stars thats how bad this site is stay away from it very little bonuses also wen u do its rubbish I was on dog house multihold rubbish site ever

The most horrible costumer service at all. I never ever had bad experience with the gambling customer service before but today the guy from the WH pushed it over the limit. It wasn’t bad, it was more than horrible. He asked questions but cannot wait till I giving the answers. His response was ugly and rude… I just asked some questions about my account as I had a glitch in the app but he just doesn’t want to help so He simply closed the chat. I guess the Bet365 will be happy as they will getting a new customer now.

This site has become very poor online , no free spins unless you stake , always x on bonus drop. I have never won anything, not lost much either, maybe thats why they are stopping these freebies. It makes you wonder, what else is fixed here !

Use to be ok. I got an offer play 30 and get 60 spins. I played and got my free spins. I still had about 28. Then won on the free spins but nothing was added. Got pics off the money going In and and the wins. But nothing added it was just 28 still I should have had 50. The only good think is fast withdrawal. As I withdrawal what I add and it went in right away. But I still lost really i will keep

Customer service is a joke. Attempted to open a selection in the App, which took me to somewhere else.
Contacted customer support, who said log out and back in (turn it off and on again).
Wanted screen shots, but then cancelled the conversation as they had no clue.
Do they employ idiots to waste your time, so you then just give in.
Spent over an hour in chat, achieving nothing.
Passed from pillar to post, each one having no idea what to do or say. Is it a scripted reply, and if it doesn't fall within the script, they have no idea.

One star rating because u can't give zero .
Total rip off on golf bet .
Staff couldn't explain it
Rang help line which is charged at premium rates .so cost me about 15 quid to complain .
Do not use william hill total rip off

in my local shop,mill hill blackburn..3/4 yrs ago..some guy was on a roll..he won 5k or so on a horse bet..did 2 2.5k canadians..won 19k..the manageress said if he carries on we will have to bar him..the toilets are an absolute disgrace..and to cap this off..they are allowing a guy arrested for nonciness in.

So far my experience with WilliamHill is terrible.. i never see any other betting sites this dogy. I borrow money from a friend to play so i win good amount of money. Then they ask me to verify my acc after more than a 1 month 20 different pictures of me with my passport, over 8 bank statements , bank statement from my friend the one i borrowed the money. I keep receiving exact same email saying to send them the documents for verification. I submitted those documents already 15 times i have proof of it! I finally received email saying that they NOT gonna pay me the money i win because i borrowed the money im playing with. And if this is not robbery i don’t know what else could be. Please try to avoid at any cost

can anyone tell me if i oen an account with cashdrect do i have to send id before i can withdraw evenif ive been veified

I'm getting more and more fed up of gambling companies and william hill seem to be one of the major doing this, what seems very much suspect. They just let you plough money into the online slots without actually giving any real bonus features or chances of them.. You. Can win tiny amounts just to keep u on the game but they never put you thru to any bonus features. So ur left wondering. Shud I just go or will my luck come good but it never does. I know this makes me sound abit idiotic. But we trust that at some point. Our commitment to the game pays fairly for us. I think, unless maybe u put hundreds of pounds in, you might stand a chance but if not, then nothing, which then blows their gambling concern tools out of the water. They don't give a shit.

If I could give it a 0 I would.

The absolute worst online customer service I have experienced. Awful. Don’t open an account.

And good luck to you if you ever want to close it.

Worst online bookmaker in the world and you’d have more chance of talking to lord lucan than anyone that works for them. I took a 24 hour timeout on Friday and still can’t log into my account to withdraw money that I have I’m my account they ere an absolute joke 😡😡😡😡

Closed my account this morning stating id had an account closed with a different site,one I've never played on and if this is the case it would of been years ago. I had this account for over 10 years,I had deposit limits in place like they suggested take your business elsewhere

You are very company 359 in bonuss you gave 3 pound then inworni he not getting penni any more dont okay they had shiplap me in wining the The conection failed inhave been using data comon so don't okay these company is all hacked