While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolutely disgraceful service ( and I use that word very loosely) they have stolen some of my items , damaged a load more and then forced us to pay an extra £500 to deliver our stuff on a date that w... See more

Rated 5 out of 5 stars

We have just bought a bed and mattress from Wilson’s. Lynn was brilliant, very knowledgeable and friendly. We were undecided on size so took the detail and rang lynn a week later. It was sorted immedi... See more

Rated 5 out of 5 stars

Carol and her letting Dept look after our properties with great care and professionalism. Nothing is too much trouble and the response to queries however small are always dealt with promptly and witho... See more

Rated 1 out of 5 stars

I ordered €300 worth of clothes. Could only get delivered to uk so got sent to my mum. She could send them in to me in NL. No feedback. When I wrote I got a bizarre message back from customer service.... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Don't think about cost think about value


Contact info

3.0

Average

TrustScore 3 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

very satisfied customer

With a great initial appraisal of my property and then the continuous feedback and help along the way Wilsons have made the sale of my property enjoyable and profitable. Thanks to the whole team.

27 May 2017
Unprompted review
Wilsons logo

Reply from Wilsons

Dear Mr Brand,

Thank you for taking the time to review our services.

We are delighted you were happy and wish you much luck in your new home.

Wilsons

Rated 3 out of 5 stars

Disappointing comms in early stages

Disappointing comms in early stages. Felt messed around. Comms post my decision to buy were ok.

16 May 2017
Unprompted review
Wilsons logo

Reply from Wilsons

Dear Miss Burch,

Thank you for your feedback, we take feedback very seriously.

I am sorry to hear you was not happy with the communication during the early stages of showing an interest in the house.

Whilst you expressed an interest in the house at an early stage there was no confirmed mortgage information and sadly we can't enter into negotiations until we have received proof of finance as a duty of care to our client and Members of the Ombudsman.

I am happy you were happy with the communication after the sale commenced and I am delighted you got to stay in your home after many years of living there as a tenant

Many thanks
Wilsons

Rated 5 out of 5 stars

I found the staff at Wilsons …

I found the staff at Wilsons professional and willing to go the extra mile in order to sell my property and achieve the best price.Highly recommended.

16 May 2017
Unprompted review
Wilsons logo

Reply from Wilsons

Dear Mr Quinn,

Thank you for taking the time to review our services.

We are delighted you were happy and wish you much luck in your new home.

Wilsons

Rated 5 out of 5 stars

We sold and purchased with Wilsons and …

We sold and purchased with Wilsons and they have been nothing but fantastic throughout. James couldn't have done more for us with all aspects of selling our property and buying through them. Whenever we had any issue he would deal with it instantly and come straight back to us. Can't thank him enough.

27 April 2017
Unprompted review
Wilsons logo

Reply from Wilsons

Thank you very much it makes the job worthwhile to be appreciated! James

Rated 5 out of 5 stars

Very helpful and professional

Wilsons estate agents sold our house within a week. They were very accommodating and supportive and Maxine and her team were always at hand to ease any concerns or anxieties.
Wilson's provided an outstanding service and I would most certainly recommend them.

17 March 2017
Unprompted review
Rated 5 out of 5 stars

Renting out my home

I spent hours researching all the rental agents before finally settling with Wilsons, as they were just what I was looking for, Maxine and her team have been fantastic.
The whole experience so far has been totally stress free, they take care of everything.
I would definitely recommend Wilson's estate agents to look after your property, it has been the best decision I made.
Thank you

22 February 2017
Unprompted review
Wilsons logo

Reply from Wilsons

Thank you Katie it has been a pleasure working with you also and I hope we have a long and happy relationship :-)

Rated 5 out of 5 stars

Excellent

Excellent service from start to finish. The staff kept in regular contact keeping me updated on how things were progressing. I cannot recommend Wilsons highly enough.

18 February 2017
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

The overall experience was just amazing. James went over and above all of my high expectations and made the house sale very smooth indeed, even when all the solicitors involved were incompetent. Thanks again Wilsons if it wasn't for James we would of never moved.

17 February 2017
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

The service exceeded all expections. A special thanks to James Macalister and Stephen Hatfield for their hard work throughout this process. I would highly recommend Wilson's to anybody who wishes to sell their property.

17 February 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Sales and Service experience

Thankyou so much to Maxine Wilson and her incredible team for all the help and support to sell my house fast! I have sold houses in the past and highly recommend Wilson's Estate Agents as a go to in the future.

Many thanks
Chantell Carson

8 February 2017
Unprompted review
Rated 5 out of 5 stars

1st time buyers, AGAIN ?

After Frank took over our move everything went smoothly and within 1st view to getting the keys took less than 8 weeks.
Craig was fantastic throughout he was extremely patient with our continual questions.

1 February 2017
Unprompted review
Rated 4 out of 5 stars

Purchase Experience

Few issues at the start of the purchasing process with the agents not knowing I had put an offer in but after Maxine and James stepped in, the process was a lot smoother!

5 January 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was purchasing a property they kept me informed at all stages always polite and willing to help liased in a professional way with my financial advisor and solicitor
Overall a real professional service I would defiantly use them again

2 December 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look