Avoid at all cost, The salesman David Roberts arrived earlier in the day the first time and i informed him that i will need to reschedule the appointment. The saleman than showed up poun... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Avoid at all cost, The salesman David Roberts arrived earlier in the day the first time and i informed him that i will need to reschedule the appointment. The saleman than showed up poun... See more
Company replied
Consistsnt communication about what going to happen next. Excellent price for my pocket, and window install was fast ,easy and wonderful people working not smoking or talking so much. Im very pleased... See more
Company replied
Installation was flawless. Installers were meticulous, professional and left the work areas spotless. Windows fit like a glove! Outside noise practically gone while insulating factor is very high.
Company replied
Overall very good expierence. Kenny answered all our questions throughout the project of whole house windows and patio doors install without hesitation. We understood what to expect before, during an... See more
Company replied
Written by the company
Solve problems by installing solutions.
Millcreek Boulevard 23000, 44122, Highland Hills, Ohio, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly installers and neat job. Good company to deal with.

Reply from Window Nation - Cleveland

Reply from Window Nation - Cleveland
Dre (salesman) was very professional and personable. Communication was excellent. We knew what was happening every step of the way.
Rory (installer) was very professional and knowledgeable.

Reply from Window Nation - Cleveland
Our salesman Joshua Dickey was excellent and very nice to work with. Then the installers were a group of 4 Amish men that were right on time, immediately started to work and the 14 windows were put in super fast!! Entire install was done in 3 and a half hours. They were nice snd cleaned up all their messes. Very professional.

Reply from Window Nation - Cleveland
prompt on time arrival. windows installed well and quickly. so far they look real good. answered my questions.
one additional comment: lady did a follow up yesterday, 10/2, and in the course of conversation advised me to keep windows shut and locked . as it is still somewhat hot, i advised her i had opened two to allow some night air in (i had taken out my window air conditioners) for installation. i also advised her that i had asked the installer before they left if i cold open the windows, and they said okay. my point is there could have been a little more detail provided about use of the windows. nthing was mentioned.

Reply from Window Nation - Cleveland
They were on time,professional, they cleaned up when they were done. I would definitely recommend Window Nation

Reply from Window Nation - Cleveland
Quick response for a quote. On time to give me the quote and the sales rep. Was very professional and knowledgeable of their product. He also explained everything in detail. The installation crew was great. Very professional and clean. I was very satisfied.

Reply from Window Nation - Cleveland

Reply from Window Nation - Cleveland
I have had a very good experience in purchasing my new windows from the very first contact by the canvasser through my sales rep, Ryan Hume, who spent an evening throughly explaining the product quality, cost and multiple options. The product was delivered earlier than projected and installed quickly and efficiently by an incredibly experienced and efficient installation team. It has been a very pleasurable experience.

Reply from Window Nation - Cleveland
The screen door had been sticking for a while. I finally called and they came out promptly and readjusted it. The best it's ever worked. !!!!

Reply from Window Nation - Cleveland
Everything was straightforward from the jump. Process went smoothly, any changes were made promptly. Installers were excellent and that makes all the difference.

Reply from Window Nation - Cleveland
The entire experience was easy, professional and timely. Highly recommend!!!

Reply from Window Nation - Cleveland
Kept me informed throughout the process with timely email and text messages. Arrived promptly and went right to work. Installers were friendly, courteous, and professional.
Cleaned up all areas when install was complete.

Reply from Window Nation - Cleveland
The ordering and installation of our windows went well. However one of our windows was made 1/2 inch too short. This was noted on our delivery receipt by me and followed up with a message to our sales man. No response yet after six days.

Reply from Window Nation - Cleveland
I bought whole house windows. All 11 windows were installed incorrectly... My best guess is too much spray foam pushing all the casings out. The spray foam even came inside my windows and house. The subcontracted installers were in such a hurry to leave they did not go through any of the work with me. Not a single window is straight or flush with the house! All of them are crooked.
I requested a service appointment, and another tech came out last week. He agreed with me that the work was not correct. He took pictures, wrote a report, but now it's been another full week and zero follow through. I sent an email, and no response. I called 4 times now and been told, "someone will call you to schedule a service appointment." No one has called me to rectify the issue, and apparently, there is no supervisor or manager responsible for making sure that this install was done properly. Gotta love subcontractors! Window Nation was lightning fast to schedule installation, and the sales team was very nice and easy to get a hold of. But now that there's a problem, radio silence! Do NOT use Window Nation. I am deeply regretting my decision to use this company and am very disappointed. You'd think spending $20k would get you better service than this. If you "want a 5 star survey," then structure your company to provide actual customer service, not phone call centers with no one who can actually answer questions or resolve issue. Provide your customers with a touch point supervisor who can rectify shoddy work, and a response that doesn't take over 2 weeks!

Reply from Window Nation - Cleveland
Workers arrived on time - very polite. Four guys worked hard all day - not on their phones at all - just worked! Windows were installed perfectly! Overall a great experience!

Reply from Window Nation - Cleveland
Tony installed the windows expertly. He was careful about my plants below the windows. He was very neat and protective of my house. The windows are very clear and match the other exterior trim of the house. I look forward to Monday, when the caulking will be dry and I can actually open the windows.

Reply from Window Nation - Cleveland
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.