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Window Nation - Cleveland Reviews 

335
TrustScore 4.5 out of 5

4.5

Millcreek Boulevard 23000, 44122 Highland Hills, Ohio, US


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See what reviewers are saying

Rated 1 out of 5 stars

Avoid at all cost, The salesman David Roberts arrived earlier in the day the first time and i informed him that i will need to reschedule the appointment. The saleman than showed up poun... See more

Company replied

Rated 5 out of 5 stars

Consistsnt communication about what going to happen next. Excellent price for my pocket, and window install was fast ,easy and wonderful people working not smoking or talking so much. Im very pleased... See more

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Rated 5 out of 5 stars

Installation was flawless. Installers were meticulous, professional and left the work areas spotless. Windows fit like a glove! Outside noise practically gone while insulating factor is very high.

Company replied

Rated 5 out of 5 stars

Overall very good expierence. Kenny answered all our questions throughout the project of whole house windows and patio doors install without hesitation. We understood what to expect before, during an... See more

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Company details

  1. Window installation service
  2. Construction company
  3. Door supplier
  4. PVC windows supplier
  5. Window supplier

About Window Nation - Cleveland

Written by the company

Why Window Nation is the best choice

Written by the company

Energy Efficiency
Tired of high utility bills? Replacing your old windows with our energy-efficient ones could lower your utility bills month after month. Our windows are made with top-quality insulated frames and seals, so you’ll get windows other companies can’t match. You’ll start saving money every month year-round.
Expert Installation
New windows are useless without proper installation. When you choose Window Nation, your new windows are expertly installed for a perfect fit and years of worry-free protection – and installed in 1 day. Our teams are local, so they understand what it takes to ensure your windows can handle the weather in your area.
Styles and Colors
Available styles and colors Whether you have standard-looking windows or a full-custom home, we can replace them. Each of our windows is expertly measured and custom-made for your home – even odd sizes. With over 1,500 styles and colors to choose, you’ll get the windows you want – even if you have an HOA or historic district.
Lifetime Warranty
Your current windows haven’t lasted – how can you be sure new ones will? At Window Nation, we stand behind our windows and doors with a lifetime warranty. That’s because we know we sell the best windows you can buy – and we’re confident they’ll perform and protect your home for decades.

Our Mission

Solve problems by installing solutions.

At Window Nation, we help homeowners reimagine their spaces with premium, energy-efficient windows built for beauty, comfort, and long-term performance. With over one million windows installed and more than 30 markets served nationwide, we’ve earned a reputation for expert craftsmanship and customer-first service. Our story began with a simple goal: to offer homeowners high-quality window solutions tailored to their unique needs. Today, that mission still drives us. We offer one of the largest selections of styles, colors, and materials, all customizable to fit your vision and your budget. Our Exterior Design Consultants work closely with every customer, ensuring a seamless experience from consultation to installation. Backed by industry-leading warranties and thousands of five-star reviews, Window Nation is proud to be a trusted partner for home improvement. We’re also committed to giving back, supporting the communities we serve through local partnerships and initiatives. Whether you’re upgrading for energy efficiency, curb appeal, or peace of mind, Window Nation delivers products you can trust and results you’ll love. Come discover why so many families continue to choose Window Nation, the company where quality, value, and service meet.

Contact info

  • Millcreek Boulevard 23000, 44122, Highland Hills, Ohio, United States

  • 216-464-4141
Promotion box for Window Nation - Cleveland

Window Nation

Elevating homes every day

4.5

Excellent

TrustScore 4.5 out of 5

335 reviews

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4.5

All reviews

(335)

3,870 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

3 October 2025
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Reply from Window Nation - Cleveland

Window Nation Wonderful! Thank you for the feedback.

Rated 5 out of 5 stars

Friendly installers and neat job

Friendly installers and neat job. Good company to deal with.

1 October 2025
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Reply from Window Nation - Cleveland

We're happy to hear that our installers were friendly and respected your property. We appreciate your positive feedback about our company!

Rated 5 out of 5 stars

Excellent experience

Team was extremely prompt, professional, respectful, and quick!

3 October 2025
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Reply from Window Nation - Cleveland

We appreciate you taking the time to share your positive experience with our team! We're glad you were impressed with their service.

Rated 4 out of 5 stars

Good experience.

Dre (salesman) was very professional and personable. Communication was excellent. We knew what was happening every step of the way.
Rory (installer) was very professional and knowledgeable.

30 September 2025
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Reply from Window Nation - Cleveland

We're happy to hear that the sales and installation experience was professional and communicative. We appreciate your feedback and are glad you enjoyed your experience.

Rated 5 out of 5 stars

Great experience from start to finish

Our salesman Joshua Dickey was excellent and very nice to work with. Then the installers were a group of 4 Amish men that were right on time, immediately started to work and the 14 windows were put in super fast!! Entire install was done in 3 and a half hours. They were nice snd cleaned up all their messes. Very professional.

1 October 2025
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Reply from Window Nation - Cleveland

We're happy to hear that you had a great experience with the salesperson and installation team! It's great to know the installers were prompt, efficient, and professional while completing the job. Thank you for your positive feedback!

Rated 5 out of 5 stars

prompt on time arrival

prompt on time arrival. windows installed well and quickly. so far they look real good. answered my questions.

one additional comment: lady did a follow up yesterday, 10/2, and in the course of conversation advised me to keep windows shut and locked . as it is still somewhat hot, i advised her i had opened two to allow some night air in (i had taken out my window air conditioners) for installation. i also advised her that i had asked the installer before they left if i cold open the windows, and they said okay. my point is there could have been a little more detail provided about use of the windows. nthing was mentioned.

2 October 2025
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Reply from Window Nation - Cleveland

We're happy to hear that our team arrived promptly and efficiently installed your windows. We appreciate you mentioning that we addressed your questions and that you are pleased with the result.

Rated 5 out of 5 stars

They were on time,professional

They were on time,professional, they cleaned up when they were done. I would definitely recommend Window Nation

1 October 2025
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Reply from Window Nation - Cleveland

We're happy to hear that our team was punctual, professional, and tidy. Thank you for recommending our services; we appreciate your positive feedback!

Rated 5 out of 5 stars

Quick response for a quote

Quick response for a quote. On time to give me the quote and the sales rep. Was very professional and knowledgeable of their product. He also explained everything in detail. The installation crew was great. Very professional and clean. I was very satisfied.

1 October 2025
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Reply from Window Nation - Cleveland

We're happy to hear that the sales representative provided a quick quote, was professional, knowledgeable, and explained everything thoroughly. It's great to know the installation crew was also professional and clean. We appreciate your satisfaction!

Rated 5 out of 5 stars

Guys were fast efficient and they…

Guys were fast efficient and they cleaned up.

30 September 2025
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Reply from Window Nation - Cleveland

We're glad you found our team fast and efficient, and that they left the space clean. Thanks for your feedback!

Rated 5 out of 5 stars

Great experience

I have had a very good experience in purchasing my new windows from the very first contact by the canvasser through my sales rep, Ryan Hume, who spent an evening throughly explaining the product quality, cost and multiple options. The product was delivered earlier than projected and installed quickly and efficiently by an incredibly experienced and efficient installation team. It has been a very pleasurable experience.

30 September 2025
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Reply from Window Nation - Cleveland

We're happy you had a very good experience purchasing your new windows. It's wonderful to hear that you were pleased with the product explanation, delivery, and efficient installation. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Great job!

They were quick, friendly and nice.

26 September 2025
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Reply from Window Nation - Cleveland

We're glad you enjoyed your experience with us. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

The screen door had been sticking for a…

The screen door had been sticking for a while. I finally called and they came out promptly and readjusted it. The best it's ever worked. !!!!

26 September 2025
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Reply from Window Nation - Cleveland

We're happy to hear that we could promptly assist you with your screen door! It's great to know the adjustment made such a positive difference for you. Thank you for your feedback.

Rated 5 out of 5 stars

Window and Sliding Door Replacement

Everything was straightforward from the jump. Process went smoothly, any changes were made promptly. Installers were excellent and that makes all the difference.

29 September 2025
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Reply from Window Nation - Cleveland

We're happy to hear that everything was straightforward and any changes were made promptly. It's great to know our installers were excellent! Thank you for your positive feedback.

Rated 5 out of 5 stars

EXCEPTIONAL EXPERIENCE!!!

The entire experience was easy, professional and timely. Highly recommend!!!

26 September 2025
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Reply from Window Nation - Cleveland

We are happy to hear that your experience was easy and professional. Thank you for your high recommendation; we appreciate it!

Rated 5 out of 5 stars

Kept me informed throughout the process…

Kept me informed throughout the process with timely email and text messages. Arrived promptly and went right to work. Installers were friendly, courteous, and professional.

Cleaned up all areas when install was complete.

25 September 2025
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Reply from Window Nation - Cleveland

We're happy to hear that you were informed during the process with timely messages. It's great that the installers were friendly, courteous, and professional, and cleaned up after the installation. Thanks for the positive feedback!

Rated 3 out of 5 stars

The ordering and installation of our…

The ordering and installation of our windows went well. However one of our windows was made 1/2 inch too short. This was noted on our delivery receipt by me and followed up with a message to our sales man. No response yet after six days.

23 September 2025
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Reply from Window Nation - Cleveland

We appreciate your feedback and apologize that one window was incorrectly sized. We understand your frustration with the delayed response and will look into this immediately to ensure a prompt resolution.

Rated 1 out of 5 stars

Improper whole house install and no response to rectify!

I bought whole house windows. All 11 windows were installed incorrectly... My best guess is too much spray foam pushing all the casings out. The spray foam even came inside my windows and house. The subcontracted installers were in such a hurry to leave they did not go through any of the work with me. Not a single window is straight or flush with the house! All of them are crooked.
I requested a service appointment, and another tech came out last week. He agreed with me that the work was not correct. He took pictures, wrote a report, but now it's been another full week and zero follow through. I sent an email, and no response. I called 4 times now and been told, "someone will call you to schedule a service appointment." No one has called me to rectify the issue, and apparently, there is no supervisor or manager responsible for making sure that this install was done properly. Gotta love subcontractors! Window Nation was lightning fast to schedule installation, and the sales team was very nice and easy to get a hold of. But now that there's a problem, radio silence! Do NOT use Window Nation. I am deeply regretting my decision to use this company and am very disappointed. You'd think spending $20k would get you better service than this. If you "want a 5 star survey," then structure your company to provide actual customer service, not phone call centers with no one who can actually answer questions or resolve issue. Provide your customers with a touch point supervisor who can rectify shoddy work, and a response that doesn't take over 2 weeks!

24 September 2025
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Reply from Window Nation - Cleveland

We appreciate you bringing this to our attention. We're sorry to hear that the window installation didn't meet your expectations, and we regret the lack of communication. We're escalating this issue to our service team to ensure your concerns are addressed and a resolution is scheduled promptly. We value your business and aim to provide a better experience.

Rated 5 out of 5 stars

Workers arrived on time

Workers arrived on time - very polite. Four guys worked hard all day - not on their phones at all - just worked! Windows were installed perfectly! Overall a great experience!

26 September 2025
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Reply from Window Nation - Cleveland

We're happy to hear that the installation was completed perfectly and that our team was punctual, polite, and hardworking. Thank you for your positive feedback!

Rated 5 out of 5 stars

Tony installed the beautiful windows expertly

Tony installed the windows expertly. He was careful about my plants below the windows. He was very neat and protective of my house. The windows are very clear and match the other exterior trim of the house. I look forward to Monday, when the caulking will be dry and I can actually open the windows.

26 September 2025
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Reply from Window Nation - Cleveland

We're happy to hear that the installation was expertly done and that care was taken with your home and plants. We appreciate your positive feedback on the window clarity and trim matching. We hope you enjoy opening them soon!

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