I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher ad... See more
Company replied
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Review summary
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Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I... See more
First time I have used Wine Direct and so pleased that I did. They have a very efficient and easy way of ordering wines and delivery was very fast. All items are very well packaged and received in exc... See more
Company replied
We had drunk the last of one of our favourite wines (Greywacke pinot gris) when we spotted it on WineDirect’s website, and on offer. We ordered it on Tuesday evening and it was delivered Thursday. E... See more
Company replied
Company details
Written by the company
UK's original online wine superstore. Now under new ownership.
Contact info
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, United Kingdom
- info@winedirect.co.uk
- winedirect.co.uk
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Delivered within projected timescale
Delivered within projected timescale. Well packaged with no damage to the box
4 March 2026
Good level of communication
Not disgruntled at all!
Kept me fully updated re delivery. Wine delivered on time.
Excellent wine.
11 February 2026
Reply from winedirect.co.uk
Dear Customer,
Many thanks for this amazing review!
Cheers,
The Winedirect Team
Great service and kept me updated on the delivery.
Really good service and kept me updated on the delivery as it was a birthday present I needed delivered on time.
11 February 2026
Reply from winedirect.co.uk
Dear Timothy,
Thank you for the review.
We are glad we could help on this occasion.
Kind Regards,
The Winedirect Team
Fantastic speedy delivery
11 February 2026
Reply from winedirect.co.uk
Dear Patricia,
Thank you for the 5*.
Best wishes,
The Winedirect Team
I could not complain about the service…
I could not complain about the service and I will certainly be buying from them again in the near future
2 February 2026
Reply from winedirect.co.uk
Dear Andrew,
Thank you for the review and we hope to see you back soon!
Best wishes,
The Winedirect Team
Responsive with great communication
Relatively quick delivery and good communication. Courier (DPD) was not so great as package delivered wrong way up and was open.
15 January 2026
Reply from winedirect.co.uk
Dear Julie,
Thank you for taking the time to write a review.
We are very sorry for the issue with the courier. Your feedback has been passed onto the local depot.
Kind Regards,
The Winedirect Team
Always deliver in a timely fashion
Always deliver in a timely fashion. Great choices, too.
8 January 2026
Reply from winedirect.co.uk
Dear Karen,
Thank you very much for taking the time to leave a 5* review, we really appreciate it!
Best wishes,
The Winedirect Team
Clear website and efficient delivery
12 January 2026
Reply from winedirect.co.uk
Dear Brenda,
Thank you very much for the 5*!
Cheers,
The Winedirect Team
Great service and quick delivery
Great service and quick delivery. Kept up to date on progress.
10 January 2026
Reply from winedirect.co.uk
Dear Conrad,
Thank you for taking the time to write a review, it means a lot to us!
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear customer,
Thank you for the 5*!
Regards,
The Winedirect Team
Reply from winedirect.co.uk
Dear Claire,
Thank you for the 5*!
Best wishes,
The Winedirect Team
Arrived on time and nice safe packaging
3 December 2025
excellent wine good value and service
2 December 2025
Reply from winedirect.co.uk
Dear Graham,
Thank you very much for the review.
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Customer,
Thank you so much for such a lovely review!
Best wishes,
The Winedirect Team
Excellent service well done from your…
Excellent service well done from your client in Australia, up to date delivery notice every thing A1
3 December 2025
Brilliant communication and prompt…
Brilliant communication and prompt responses. Great service with a super range of Australian wine on offer so we could send wines we know and love.
1 December 2025
Reply from winedirect.co.uk
Dear Alison,
We take great pride in curating exceptional wine lists, and we’re thrilled that you enjoyed your purchase!
Many thanks,
The Winedirect Team
Disappointing delivery
The order was despatched through ParcelForce. Despite requesting that they leave the delivery in our chosen safe place they failed to deliver on three consecutive days. It was delivered on the fourth attempt. The courier advised us he was not allowed to leave wine in a safe place. This was not stated on the delivery options. I wrote to wine direct on two separate occasions and received no response.
1 December 2025
Reply from winedirect.co.uk
Dear Allan,
We are very sorry to hear there has been an issue with the delivery.
It is a legal requirement that all alcohol deliveries must be received by someone over 18. Parcels cannot be left unattended to avoid any minors or vulnerable adults getting hold of them.
We do apologise that we did not respond to your emails, they seemed as informative and you stated that you have spoken to Parcelforce and have rearranged the delivery. We have been monitoring the tracking in the background and checkin to make sure it gets delivered.
Please accept our sincerest apologies for any inconvenience this has caused you.
Kind Regards,
The Winedirect Team
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