I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher ad... See more
Company replied
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Review summary
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Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I... See more
First time I have used Wine Direct and so pleased that I did. They have a very efficient and easy way of ordering wines and delivery was very fast. All items are very well packaged and received in exc... See more
Company replied
We had drunk the last of one of our favourite wines (Greywacke pinot gris) when we spotted it on WineDirect’s website, and on offer. We ordered it on Tuesday evening and it was delivered Thursday. E... See more
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Company details
Written by the company
UK's original online wine superstore. Now under new ownership.
Contact info
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, United Kingdom
- info@winedirect.co.uk
- winedirect.co.uk
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first order with Winedirect
My first order with Winedirect. It was a gift. The parcel arrived sooner than expected and very nicely packaged. Thanks you!
2 October 2025
Reply from winedirect.co.uk
Dear Dennis,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Kind Regards,
The Winedirect Team
Hi this wine is a perfect light wine…
Hi this wine is a perfect light wine bravo excellent.
1 October 2025
Reply from winedirect.co.uk
Hi James,
We are very happy to hear you enjoyed the wine!
Cheers,
The Winedirect Team
Grape escape
DPD delivered between the promised times, brought the wine to my flat, and the driver was polite and friendly
2 October 2025
The new owners are Excellent
The old Co was a little disappointing. The new is excellent.
2 October 2025
Unprompted review
Reply from winedirect.co.uk
Dear John,
Thank you so much for taking the time to leave a 5* review. This does really mean a lot to us!
Many thanks,
The Winedirect Team
Perfect to deal with
Perfect to deal with. Easy to order and prompt service and many updates. They have my favourite wine!
1 October 2025
Reply from winedirect.co.uk
Dear Dewi,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Best wishes,
The Winedirect Team
I ordered 4 bottles of wine and only…
I ordered 4 bottles of wine and only three were posted to me. I have emailed multiple times, phoned and left voice mails for over two weeks with no reply. Absolute fraud and not trustworthy in any way. Avoid.
26 September 2025
Unprompted review
Reply from winedirect.co.uk
***UPDATE***
Just a quick update for anyone reading this review. We have been in touch with the customer and have identified that the parcel was sadly damaged during transit and the courier repacked the order and delivered part of it to the customer without informing the us, the sender. This is not a standard procedure and we have raised a formal complain with the courier.
The customer has since received the full order.
__________________________________________________________________________________
Dear Angus,
We are very sorry that there seems to have been an issue with the order.
We have checked our emails and cannot see any messages from you. Our email address is info@winedirect.co.uk. We have gone through our voicemails and can see one left Friday afternoon, which had not been picked up just yet. We would have called you back as soon as it is picked up on Monday.
We will be in contact with you direct to resolve this issue.
Kind regards,
The Winedirect Team
Really good service and quick delivery
9 September 2025
Reply from winedirect.co.uk
Dear Joe,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Great service all round
I would definitely recommend using this company. The wine was delivered in good time to my friend as a gift.
Any queries I raised via email were responded to extremely promptly and very politely. So nice to know that this type of service still exists.
12 September 2025
Unprompted review
Reply from winedirect.co.uk
Dear France,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
We truly appreciate your support and look forward to serving you again!
Kind Regards,
The Winedirect Team
Great quick & efficient service
Great quick & efficient service. The wine was exactly what my Father inlaw was looking for.
3 September 2025
Reply from winedirect.co.uk
Dear Mr Graham McCormick,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Customer,
Thank you ever so much for leaving a 5* review!
Cheers,
The Winedirect Team
Reply from winedirect.co.uk
Dear Trevor,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Cheers,
The Winedirect Team
Fast and efficient
Fast, efficient, took VAT off automatically for export to Guernsey. Only ordered two bottles to test the service but will be using a lot more now. Highly recommended
5 September 2025
Reply from winedirect.co.uk
Dear Andrew,
Thank you for taking the time to write a review. We truly appreciate your support and look forward to serving you again!
Kind Regards,
The Winedirect Team
Happy Customer
First time I have ordered, impressed with speed of delivery! Will order again.
5 September 2025
Reply from winedirect.co.uk
Dear Julie,
Thank you for your review! We look forward to helping you discover more great wines in the future.
Best wishes,
The Winedirect Team
Quick and simple experience,now its…
Quick and simple experience,now its time to enjoy the white wine on ice
3 September 2025
Reply from winedirect.co.uk
Dear Dennis,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Kind Regards,
The Winedirect Team
Reply from winedirect.co.uk
Dear Peter,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Kind Regards,
The Winedirect Team
Wide variety of wines
Wide variety of wines, I was specifically looking for South African wines, and found my favourites. Delivery did not take long and my wines were well packaged.
9 August 2025
Reply from winedirect.co.uk
Dear Selyeena,
We take great pride in curating exceptional wine lists, and we’re thrilled that you enjoyed our South African wine list.
Many thanks,
The Winedirect Team
Quick delivery
Quick delivery and always great that they have my favourite red wine in stock
6 August 2025
Reply from winedirect.co.uk
Dear Paul,
Thank you so much for leaving a 5* review!
Many thanks,
The Winedirect Team
Great service and fast delivery
12 August 2025
Reply from winedirect.co.uk
Dear Gillian,
Thank you!
The Winedirect Team
Reply from winedirect.co.uk
Dear Customer,
Thank you for taking the time to write a review, we do really appreciate it.
We are proud of our 100% recyclable eco friendly packaging.
Thank you,
The Winedirect Team
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