Havie Reviews 333

I had one of my lamps suddenly stopped working properly when the motor died. I reached out via email, and quickly got a response from Isabelle. She was fantastic about replacing my lamp, which was under warranty. She was professional, polite, and compassionate. I adore my lamps, but the excellent customer service really endears this company to me.

Customer service has been outstanding. I’ve rarely experienced support like this.

They were quick to respond when I had an issue with the lamp. They took the time to explain what was happening and how to fix it. When another issue came up and couldn’t be resolved, they replaced the lamp without any hassle.

It’s reassuring to know that if something goes wrong, it will be handled smoothly. I would definitely recommend this brand.

I love my wonderful light and sound machine. The quality exceeded my expectations as so often advertisements tend to look better than the actual product. Not so for my Havie light. I can highly recommend!

We’ve really enjoyed the light and this company has given the best most thoughtful customer service I’ve ever experienced!

I ordered a lamp for my brother’s birthday gift, and there were some complications with the delivery causing a couple months of delay. I reached out to the company through email and Isabelle responded quickly and very helpfully, immediately getting a new order set up for me. It was honestly probably the best interaction I’ve had when ordering something online and working out delays or problems. Isabelle was very understanding and super helpful in getting things sorted out.

I love the lamp! I'm always wary of Instagram ads, but this is genuinely a good product. It's bright, you can change the colors, and the built-in speaker is pretty good. I use it every day for my nightly meditations. Unfortunately, the remote that came with it didn't work, so I haven't been able to use the timer setting yet, but one of their customer service agents, Isabelle, has been very helpful and shipped me a new one free of charge. They are REAL people, not bots, so response time isn't immediate, but nothing outrageous. You can tell they genuinely want to help you and aren't trying to cut corners. Highly recommend!

Love the light. Gives the perfect cozy vibes. My toddler daughter even lost the remote and the company sent me a new remote. Great customer service. 10/10 recommend!

The sweetest, most thoughtful and helpful customer service. Bought my loyalty to the brand based solely on how great the interactions were. Plus the product itself is great!

I had originally ordered a Havie for myself, and my kids loved it so much and each wanted their own. I placed a second order for a couple more, and they ended up getting lost in shipping (no fault to Havie). I contacted customer service and my situation was promptly and professionally handled quickly by Isabella. She got a couple lamps back out to us right away and was so friendly and helpful in the process.

i purchased three different lamps, many months ago, and i’m glad to say they’re all still perfectly lampful. i had contacted havie’s customer support regarding the integrity of one of the lamps, but i was mistaken, and the lamp was perfectly fine. still, the customer support team was kind and helpful as i could have ever hoped for.
five stars to a five-star company

I ordered my Havie light without and concerns however did have delay in receiving a tracking number and after 10 business days had still not received my order. I contacted the help desk and spoke with Isabelle who was extremely helpful. Unfortunately the order had somehow been lost in transit. Isabelle was extremely helpful and organised for this to be replaced without any hassle. She has also continued to help and answer any of my questions since then. This is a gift I have purchased for someone else so haven’t been able to test the product yet or see how they have gone.

At first I was frustrated due to delivery delays. But Isabelle with Havie Customer Service responded to my complaint e-mail with fantastic follow up. I now have my Havie lamp and love it, but it is really Isabelle's thoughtfulness and attention to detail that impressed me the most and will keep me coming back in the future!

I love it for my massage therapy studio, at first I couldn’t understand why it wasn’t turning on. I contacted customer service,they were quick to respond with an instructions and a video to help me. It’s a soft touch on the side to turn it on. It seems to run out of battery quick if you use it all day for massages so I keep it plugged in. The light is calming

I had a couple “how to” questions related to my Havie lamp and emailed customer service. Isabelle replied to my questions quickly and politely. Her information was detailed and easy to understand. I’m really impressed with this company.

I ordered a Havie lamp, but unfortunately the dynamic mode stopped working shortly after I received it. After reaching out,

Isabelle confirmed the problem, and arranged for a replacement right away. The whole process was simple and hassle-free. Overall, a smooth experience and solid customer support.

Isabelle was wonderful to work with! She was quick to respond and promptly replaced my light that started making an unpleasant sound. Great experience and we love our lights at my spa!

Great product. Excellent service.
Product was damaged during transport and Havie support immediately responded and resolved the issue.

I had a great experience with Havie Support, especially with Isabelle. She was incredibly helpful, responsive, and genuinely kind throughout the whole process.

I was having issues with my lamps, and thanks to her clear guidance and a simple tip about the touch activation, everything is now working perfectly. What really stood out was how invested she was in making sure the issue was fully resolved — not just giving a quick answer, but actually caring about the outcome.

On top of that, I absolutely love Havie as a brand. The coziness and charm of their products bring such a peaceful, warm vibe to my room — it’s exactly what I was looking for.

It’s rare to come across support that feels this personal and effective, combined with products that truly deliver on their promise. I really appreciate her help and would definitely recommend Havie based on this experience.

Thank you again, Isabelle!

Good communication, effective help.

Excellent customer service from Isabelle. I was helped through troubleshooting my lamp with clear and concise directions given in a timely manner. I wish every customer service representative were this helpful!