Havie Reviews 335

Good communication, effective help.

Excellent customer service from Isabelle. I was helped through troubleshooting my lamp with clear and concise directions given in a timely manner. I wish every customer service representative were this helpful!

We’ve loved our Havie lamp and the vibes for our evening wind-down time but have had a few questions about it, and Isabelle has provided us with the best customer service! She replied quickly and thoughtfully to my emails and helped get our lamp back to working perfectly with her troubleshooting tips. So thankful for such kind and helpful customer service!

I love these lamps! They make for a very calm atmosphere. Also perfect for the romantic vibe too, just enough light instead of candle light to still be able to see everything.
I had a bit of trouble operating them at first but Isabelle was a huge help and explained what I had been doing wrong. Thank you for that!
I would purchase again.

My light had unfortunately experienced a fault, when I reached out to the customer service team, Isabelle responded in a timely manner and was nothing but kind and helpful every step of the way! Big thanks to Isabelle for arranging a replacement light so I can get back to enjoying my glow!

Isabelle was amazing great customer service so very helpful,

My lamp originally got lost in the mail and Isabelle was extremely helpful in getting a new one sent my way, following up though out, and ensuring I was happy with the purchases. A+++ customer service!

Customer service rep was super helpful and figured out my dilemma so well I placed a +100 new order!

I was initially a bit confused on how to use the lights, but their customer support team helped me figure it out and everything is working perfectly now.

I initially purchased 2 for my room and after seeing how they light up other parts of my house, I purchased 3 more. The quality and effects of the product are a game changer, especially if you're hosting people and want to create a fun environment.

Best regards,

The turntable in one of the two lamps I ordered didn't work, so I wrote to find out what could be done. Isabelle quickly followed up and offered to replace the defective lamp. When they're working, they're great. The remotes work well, and having brightness controls and the many lighting modes is nice.

I made a mistake in double ordering on the website. I reached out through the customer support email link and was credited back with no questions in a very timely fashion. Excellent customer service!

The Havie company advertises their lamp as a unique lamp with all the features involved.

On first glance, this seems to be true. Originally the company was called Lumie and rebranded to Havie. I first bought lumie lamps and was very satisfied with my purchase.

HOWEVER, when I wanted to buy another lamp, the website didn't exist anymore. Lumie was rebranded to Havie. When I purchased a lamp from Havie, I actually got a Lumie lamp instead (old batch of products). After checking thoroughly, Havie is a company that DROPSHIPS (reselling products from another company without keeping stock), basically reselling products as their own by printing their label on existing lamps. I found the exact same lamp for a fraction of the cost without the rebranding. I'd heavily advise NOT TO BUY from Havie. Not that they don't give you what you want, but I wouldn't want to sponsor a company that falsely advertises and resells people's work.

DO NOT BUY FROM THIS COMPANY!!!!! the product is unbelievably cheap. it came super late and broke within the first two weeks. For the price it is a piece of garbage

Got two lamps for the living room - better than I was expecting and I had high hopes. The customer service was excellent. Had a question about the delivery and they reached out almost instantly and made sure to answer my question. Very helpful. Would highly recommend.

Isabelle offered wonderful customer service to me after I had a few questions about my new lamp. I love it and will probably order more now. Thank you, Isabelle!

I absolutely LOVE my Havie lamp! I was having trouble getting one feature to work the way that I wanted. I emailed customer service and Isabelle replied and explained the solution and it worked perfectly!

Quick delivery, beautiful products and amazing customer service. Can recommend to everyone!

I had trouble powering on my havie and wrote an email to support. My question was answered swiftly with care and concern. My own user error was to blame but the team member didn’t make me feel like a fool for not knowing what to do. Would recommend :)

Great customer support!

Product works terribly but Isabelle with customer service was amazing!