I paid an additional 20€ more for breakfast on my chosen hotel yesterday.Then I called the hotel to make a reservation if they have plenty of rooms available.They said yes.However after I mentio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
El hotel do de estuvimos. EXPECTACULAR. Hotel Alexander en mestre venezia. Pero el wonderbox en general, un rollo. Te piden suplemento y mínimo de días en la mayoría de hoteles. Y muchos en verano... See more
We were satisfied with Wonderbox, though the hotel Yomo Eureka in Andorra could have been better because they gave us the cheapest room that they have. We'll definitely use Wonderbox again!
Eventually we managed to book a weekend away for my wife’s Special Birthday. Currently enjoying the weekend in Broto Aragon Spain. A special place and a wonderful hotel . Thank you for making this... See more
Company details
About Wonderbox España
Written by the company
¿Quiénes somos?
Written by the company
- Wonderbox nace de una idea muy sencilla: cada día es más difícil hacer un regalo que haga realmente ilusión. Wonderbox propone una solución original al alcance de la mano: una caja regalo temática que contiene una guía y un cheque-regalo, canjeable por la actividad elegida. Inspirado en un modelo anglosajón ya probado, estamos en permanente búsqueda de ofertas de servicios y ocio que sean tanto originales como de calidad. Nuestra ambición es doble: ayudarle a hacer felices a los suyos y hacerle pasar momentos inolvidables. Wonderbox, ¡experiencias inolvidables!
Contact info
3.6
Average
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rapidos y resolutivos!
14 May 2021
se ha resuelto la incidencia con…
se ha resuelto la incidencia con rapidez y de una forma muy satisfactoria.
23 April 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Estafa total imposible ni siquiera ver…
Estafa total imposible ni siquiera ver la lista de hoteles disponibles
16 February 2021
Unprompted review
Reply from Wonderbox España
Buenas tardes Luis
Trustpilot es una web para dejar opiniones sobre las entregas de los pedidos web.
Si tiene alguna incidencia con su cofre debe contactar con nuestro Servicio de Atención al Cliente, e indicar el nº de pedido y el mail con el que se tramitó la compra para poder acceder a todos los datos.
Reciba un saludo
El equipo Wonderbox
Reply from Wonderbox España
Buenos días Luis
Nos puede indicar si recibió los cofre en formato virtual.
Reciba un cordial saludo
El Equipo Wonderbox
**********************************************************************************************
Buenos días Luis,
En relación con sus comentarios, le informamos que nuestro Dpto de Atención al Cliente, está a la espera de recibir por su parte, por escrito, una información faltante para poder hacer la entrega correctamente de su pedido.
Reciba un cordial saludo.
El Equipo Wonderbox
Nada recomendable!!
2 November 2019
Unprompted review
Reply from Wonderbox España
Buenos días Elisabeth,
Con el fin de poder ayudarte, te rogamos nos indique que ha ocurrido con tu pedido. Puedes indicar o que te ha ocurrido en calidad@wonderbox.es
Recibe un cordial saludo
Laura
El equipo Wonderbox
Trato exquisito.
24 July 2019
Unprompted review
Avoid the headache and do not get this… SCAM / ESTAFA !! Stay away!
Avoid the headache and do not get this as a gift to anyone or yourself!
This thing is the biggest SCAM I've experienced.
I've received a "Wonderbox" gift from my wife the have caused me more headaches then wonderful pleasures.
First of all you will go through the worse nightmares trying to find a place that will accept this thing. You will spend countless amount of time trying to find a place to go and when you finally call the place to make a reservation you will here from them "I am sorry but for these dates cannot accept Wonderbox."
After countless amount of spent time I finally found something just to find out that I had to add 60 on top of my gift to be able to use it. So I did. I called wonderbox and added with my credit card 60.
When I called back the place they say what?
"I am sorry but for these dates cannot accept Wonderbox."
So after been so tired of this going back and fourth. I gave up. And this company called Wonderbox that should be called Scambox have 119€ of mine.
9 October 2018
Unprompted review
Reply from Wonderbox España
Buenos días,
Quedamos a la espera de su e-mail para poder solucionar todo.
Reciba un cordial saludo.
El Equipo Wonderbox
Never ever again.
Sorry put this opion in France box. This is a copy paste.
Even worse than others read. I sent all the requested documentation by ordinary mail, on time, but someone got it lost. They request for the change post office confirmation, but I used ordinary delivery (certified delivery was ONLY recommended). I was able to resend them a copy that I took previously, because I had read about their bad reputation, but they insist over and over to send Post Office delivery certificate. (ordinary boxes offices do not provide certificates, they are in the middle of the Street).
In short all a swindle. !!!! Wonderbox Spain !!!!
22 May 2018
Unprompted review
Reply from Wonderbox España
Buenos días Javier,
Lamentamos lo sucedido.
Ya lo tiene solucionado y habrá recibido un mail informándole.
Cualquier consulta, no dude en escribirnos en mediateur.es@wonderbox.fr.
Reciba un cordial saludo.
El Equipo Wonderbox.
No exceptions, don't let your extended voucher date expire!!
Our children used all of their money to buy a surprise present for my wife and myself, but we could not use the gift during the extended time provided because my mother-in-law became very ill and my wife had to return to the UK to care of her before she sadly passed away. When my wife returned to Spain in October I thought it would be nice to use the gift from our children and to make their mother a little happy, I tried to book on 11th October, but WONDERBOX said the gift expired on 10th October and they kept the €49,90 that our children paid for the gift. How inconsiderate can a company be and make NO special exceptions for any reason and just keep the money. I don't know how to tell our children that they have wasted their hard earned money.
23 October 2017
Unprompted review
Reply from Wonderbox España
Buenas tardes Nigel,
Rogamos nos haga llegar el número de su cofre a mediateur.es@wonderbox.fr y podremos darle una solución.
Reciba un cordial saludo.
El Equipo Wonderbox.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.