Wonderbra Reviews 

Don't order online from wonderbra it's a scam!! I order two bras three weeks ago and they still haven't arrived! I've sent to emails and had no response!! They have taken my money and provided no service!! SCAM-don't buy from wonderbra

Placed an order, paid my money, box arrived on time, just a pity it wasn't my order inside.
Sent an email to customer service, got no reply so telephoned. Got to speak to a French lady who was no help at all. Took 10 minutes of me repeating myself for her to finally realise that I had the wrong order completely. She promised to call back the next day but never did. Now I have returned the wrong item for refund with explanation letter inside. Return has been signed for in Slough but still no refund.
I will never buy from Wonderbra ever again

I order a present for my wife - a bra and knickers from their site on 8 September. Both were headlined on the site as "white". You would assume they match, but when they arrived, the bra was ivory, not white, and therefore the knickers did not match.

I followed their returns procedure to the letter, stating the reason I was returning them was because they were not as described, but when the 14 day period for refund had been and gone, and I contacted them by email, they first ignored me, then sent me a 'statement of truth' form, in French, to complete. They asked for copies of my National Identity card as well!! Pretty sure we don't have those in the UK.... The form contained the line - meaningless in English, I suspect - "I know that this statement of trust could be brought into justice and that all false declaration on my part exposes me to penal sanctions." That's one example of the gibberish on this (completely unnecessary) form.

When questioned, they sent me the same form, in English, to complete, saying they could do nothing until I did so. I refused and supplied them with the returns form, my order form, my proof of postage, my proof of delivery, but still they refused to refund! They then told me the goods might be in the warehouse in Slough, but had not yet been processed. This is despite their 'easy returns' policy - what joke! They had not processed the return more than two weeks after it being signed for at their address...

Eventually, after several calls, I did get a refund, rather grudgingly given by an arrogant and condescending customer service person who basically told me they NEVER refund postage, and I should stop bothering - to them, Ivory and White are the same.

I will never, ever, buy from this company again. They are rude, arrogant and patronising and I would strongly suggest you take your money elsewhere. If you need to speak to someone they are all based in France, and communication is very poor.

Do not order from Wonderbra. I have received a revolting customer service experience.

I ordered from them on the 14th of August - and on the website the delivery time is stated as '3-4 business days'. I therefore felt comfortable and relaxed that the order would be with me by the 19th of August - my sister's wedding day. I then got an email on the 16th saying that the order was just then 'leaving your depot' which made me anxious that I would not have the order in time for Saturday, and therefore not be able to wear the bridesmaids dress that I had bought.

Because I was worried I got in touch with Wonderbra Customer Service and flagged the email as urgent - however it was completely ignored. Needless to say the bras did not arrive, and I couldn't wear the dress on the day. I had to run out on Friday night to buy a new dress, which meant that I missed a family meal and had to spend £120 on a new dress, and I could also now not return the £75 dress that I had already bought.

I am hugely disappointed and feel truly let down by Wonderbra customer service. The delivery arrived mid-week the following week, and is useless to me now. Had I known that it would have arrived then I wouldn't have made the order in the first place.

Now that I am packaging the order up to return it I see that I have to pay the return postage costs, which I have to say is absolutely ridiculous. If Wonderbra cannot get my order to me in time, and ignore my email asking about it - I just do not think it is fair or reasonable for me to pay the postage costs back to them. I got in touch with them again and explaining everything, and they emailed back to say that they won't pay the return postage costs. So I am another £6 down.