Wondrwall Group Reviews 

I've had some problems with wonderwall over the years. But now the app and all the appliances work very well thanks to Toby and the team's help and guidance. Toby was quick to respond and kindly gave me a call to help me set things up when I had issues. Thank you very much!

I honestly can’t praise Wondrwall enough. From day one, their customer service, IT support, and engineers have gone above and beyond to support and maintain my new Echo House energy system.

No matter the time or the day, there is always a real person at the end of the phone — someone who listens, reassures, and actually takes ownership of any issue. That level of personal support is incredibly rare these days and makes all the difference.

What I appreciate most is that they completely understand that not everyone is an IT or electronics whizz (certainly not me!). They explain everything clearly, patiently, and in plain language that I can genuinely understand — never rushed, never condescending.

It’s reassuring to know the system is backed by a team who truly care, are highly knowledgeable, and are always there when needed. Outstanding service from a company that clearly puts people first.

Highly recommended.

The WiFi icons of thermostat blink. The assistant solve the problem within several minutes. Many thanks.

prompt human service

Intelligent integrated lighting , security and heating system, takes a bit getting used to, quite efficient and hassle free once in place. Excellent direct customer support line for any assistance 7/24/365 (took care of me on Christmas evening). Future upgrades are exciting.

The work was satisfactorily carried out.

James was very very helpful in getting my system online

Excellent service as always

A system that was new to us. It took a bit of getting used to. As we learned how to control it we became more confident. The solar panels are generating well in December!

Staff are always very helpful whenever I have an issue.

Fantastic service really helpful and knowledgeable

James from technical support team was great and sorted my heating issue. Would highly recommend to anyone with a problem

I got through to someone straightaway he was really helpful and got me sorted really quickly and was friendly and very patient with me talking me through and did not go off the phone until I was all sorted with my heating - definitely impressed with the service

James was so helpful helping us to set up our Wondrwall system on our phones. I am useless with technology and with his help we managed to get everything set up over the phone and on a Sunday, which was great.

Any problems are always addressed quickly and staff are friendly and very helpful. For example, our hot water cylinder stopped working when we were away for a few days. When we discovered this we emailed support and a technician came out within a couple of hours to fix the problem.

We are extremely impressed with the service provided by this company.

They were quick to respond via email and go through the issue step by step. Sent an engineer to look at the issue in more detail very quickly, luckily I had a day off so I was able to be seen the next working day.

Fantastic customer service. Toby has been great with all my problems day and night by phone or email. He explains everything patiently for me. A pleasure to deal with.

Very satisfy with the support that was given. Very knowledgeable on the issues and quick fix.

Really good knowledge and solved my problem easily.