The first parcel arrived with only half my order in it. It took me a while to get this rectified via writing a few complaint emails. However they send the missing items straight to my house a few days... See more
Company replied
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Christian makes Wordans look good. After 0 customer response to an email I sent… he responded with a sincere apology and willingness to help. Thank you Christian! Just a note to Wordans- it would help... See more
Company replied
BEST EXPERIENCE ON MERCHANDISING EVER. FAST, SUPER EASY AND A COMMITMENT TO MAKE ALL IN TIME LIKE EVER. EVEN A ONE DAY DELIVERY ON A POLO WITH 3 LOGOS AND 3 DIFFERENT COLORS AND ALL TYPE OF SIZES. SU... See more
Company replied
First of all, your products are INCREDIBLE quality. Second of all your customer service during a difficult transaction (caused by Canada post strike) was resolved effortlessly and successfully. Our ca... See more
Company replied
Company details
- Clothing Shop
- also in
- Clothing wholesale market place
- Clothing wholesaler
- Ladies' clothes shop
- Men's clothes shop
Written by the company
Vente de produits textiles à prix de gros. Wordans est le leader mondial de la vente de vêtements unis et accessoires.
Contact info
14 Boulevard Raymond Poincaré, 92380, Garches, France
- +33187214931
- client@wordans.fr
- wordans.fr
3.8
Great
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you,Frank!
I received an immediate answer to the question, and the order status was also attached.Takes very good care about orders.Helpful and fast service!*****
19 July 2024
Unprompted review
Reply from Wordans France
Dear Laszlo,
Thank you for your 5 star review✨. We are glad you are happy with our service.
Perfect communication with LORENZO
16 May 2024
Unprompted review
Reply from Wordans France
Bonjour Mity,
Nous vous remercions d'avoir partagé votre expérience 😉 Au plaisir de vous revoir chez nous !
Really good help from Lorenzo
26 April 2024
Unprompted review
Reply from Wordans France
Bonjour Christiane
Nous vous remercions pour votre commentaire. 😊
Good communication and problem solving…
Good communication and problem solving by Prisca.
2 April 2024
Unprompted review
Reply from Wordans France
Hello,
Thank you very much for your feedback, 😉 We look forward to seeing you again!
Delivery problem
Delivery problem
Thank you very much to Lorenzo. He has always send to me informations about my delivery problem; He handled my delivery problem with hight efficiency.. thanks a lot!
26 February 2024
Unprompted review
Reply from Wordans France
Hello!
Thank you for your comment, we are happy to provide you with the best service. ✨
After initial delivery issues and…
After initial delivery issues and contact issues , I was ready to not go ahead with ordering however due to excellent customer service and resolution from Karim I would absolutely do business with Wordans again if he is the standard of customer service that the other reps have,. so helpful and responsive
22 March 2024
Unprompted review
Reply from Wordans France
Hello!
Thank you for your comment, we are happy to provide you with the best service.
Delivery problem
Thank you very much to Lorenzo ; he handled my delivery problem with great efficiency.
I recommand this company.
28 February 2024
Unprompted review
Reply from Wordans France
Bonjour Sylvie,
Nous vous remercions d'avoir partagé votre expérience 😉 Au plaisir de vous revoir chez nous !
Reply from Wordans France
Bonjour, Nous vous remercions pour votre commentaire. 😊
Je recommande
Je recommande. Articles conformes à la description. Service client au top , mention spéciale à Lorenzo 👍🏼
22 November 2023
Unprompted review
Reply from Wordans France
Nous sommes enchantés de savoir que vous êtes satisfait de notre service 😉.
Suite à un double débit de Amazon Pay…
Suite à un double débit de Amazon Pay et une situation Kafkaïenne et un jeu de pingpong entre Needen et Amazon. J’espère que cela est réglé par Lorenzo de Needen du site commerçant.
21 November 2023
Unprompted review
Reply from Wordans France
Bonjour Ivan ,
Nous vous remercions pour votre commentaire et vous informons que nous sommes ravis et fiers de savoir que nos agents fournissent un service de qualité à nos clients. 😉.
Great eshop
Great eshop. The shipment is quite fast.
Customer service (Lorenzo) is great
24 October 2023
Unprompted review
Reply from Wordans France
Nous sommes enchantés de savoir que vous êtes satisfait de notre service 😉.
Had a refund thanks to Lorenzo
Despite never receiving my package, which is quite annoying Lorenzo from the customer service was quick to answer, very nice and managed to get me a refund!
20 October 2023
Unprompted review
Reply from Wordans France
Hello Agathe , we appreciate your feedback. 😊
lorenzo top
6 October 2023
Unprompted review
Reply from Wordans France
Nous sommes enchantés de savoir que vous êtes satisfait de notre service 😉
Thanks to Lorenzo
Thanks to Lorenzo, for your explanations regarding my item returns
Excellent day,
Sincerely
4 October 2023
Unprompted review
Reply from Wordans France
Bonjour Jean ,
Merci pour votre commentaire, nos agents travaillent dur pour vous fournir le meilleur service client.
Great experience
Great experience with Lorenzo, who managed my request quickly and effectively.
End-User experience and Support at one of the highest levers I've ever seen on such sites.
28 September 2023
Unprompted review
Reply from Wordans France
Nous sommes enchantés de savoir que vous êtes satisfait de notre service 😉.
Good customer service
I ordered suits on WORDAN website but the size was incorrect. I returned my items the 26th August. Since then, I’ve waited. I called today and the spokesperson LORENZO was reliable, quick and good advice.
Thanks
14 September 2023
Unprompted review
Reply from Wordans France
Hello Laura !
Thank you for your review 😊 We are happy to provide you with the best customer service 😉
Thanks to Lorenzo
Thanks to Lorenzo for impeccable customer service! Courteous, professional and conscientious! I would like to only come across people like him when I have a problem with an order!
8 September 2023
Unprompted review
Reply from Wordans France
Nous sommes enchantés de savoir que vous êtes satisfait de notre service 😉
I am very satisfied with the answers…
I am very satisfied with the answers given to my questions.
10 August 2023
Unprompted review
Reply from Wordans France
Bonjour Alain ! Merci beaucoup pour votre commentaire. Il est vraiment important pour nous de savoir que nos clients sont satisfaits de notre service ! À très bientôt 😉
Onlie poor, mobile great
Didn't like not receiving any respons online on non delivery however great mobile customer service by Typhaine.
13 June 2023
Unprompted review
Reply from Wordans France
Thank you for your feeback. We are happy to know that our agent could help you !
The products are good given the price.
The products are good given the price.
The delivery was reasonable too.
“Lorenzo ”
7 June 2023
Unprompted review
Reply from Wordans France
Hi! Carine
Many thanks for sharing your experience 😊
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