World of Roses Reviews 

5,215
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 891 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful, healthy plants that arrive in secure packaging and grow wonderfully shortly after planting. People also highlight the reliable delivery service, noting that helpful tracking updates and timely notifications make the process smooth. Consumers frequently express satisfaction with the professional service and lovely presentation when buying items as presents for loved ones. However, some people mentioned issues with delayed shipments, where packages arrived later than expected or suffered damage during transit. A few customers also experienced missing items or incorrect orders, which caused frustration when purchasing gifts for special occasions.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the roses always arrive in great condition... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt arrivals, helpful... See more

Quality

Users describe positive interactions with quality, consistently praising the healthy condition and robust... See more

Order

Reviewers highlight mixed experiences with order fulfillment, as many customers report that online purchasing... See more

Service

People report positive experiences with service, frequently highlighting exceptional delivery, prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communications and timely notifications regarding delivery. The roses were well protected and packed. Considering the adverse weather conditions, the plants are quite healthy, with minor sunburn/... See more

Company replied

Rated 4 out of 5 stars

Order processing was efficient. Rose plants were smaller in size than I expected though they were in healthy condition. They started to bloom two weeks after I planted in large pots as I am still con... See more

Company replied

Rated 4 out of 5 stars

Delivered quickly and packaged well. One issue us delivery man. He was late no update to me and I contacted company about it and got nowhere. The stated it could be delivered up until 9pm but time sl... See more

Company replied

Rated 4 out of 5 stars

Order was quickly delivered but the package was damaged and one of the rose was laying on the ground on its side. We were not at home as we received an email less than an hour before the package was d... See more

Company replied



Company details

Written by the company

World of Roses started growing roses in Bedfordshire in the 1960's. The family run business was started by Paul Chessum initially producing roses in his parents back garden. Over the years, the business has evolved and expanded to become one of the largest growers in the UK and Europe and is now in its third generation in the family. We are specialist suppliers and growers of premium quality British roses, supplying garden centres and our own online store. We have recently expanded our product range to offer beautiful gifts to cater for all occasions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,215)

847 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really well packed to avoid any damage

Really well packed to avoid any damage. Great condition of rose and a good size. Will use again

3 August 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so happy to hear that your rose arrived in great condition and was well-packed to prevent any damage. It's wonderful to know you were pleased with its size and that you'll be using us again. Thank you for your kind words!

Kind regards,

World of Roses Customer Service

Rated 4 out of 5 stars

Easy to order

Ordering was easy but I can't comment on the rose bush as it was a gift and I haven't seen it or heard of it's quality from the recipient, although I know it was received and appreciated.

27 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We appreciate you sharing your experience with us. We're glad to hear that the ordering process was easy for you. We hope the recipient enjoys their rose bush!

Kind regards,

World of Roses Customer Service

Rated 4 out of 5 stars

The rose arrived in good condition but missing personalised message which was important for us.…

The rose arrived in good condition and seemed very healthy, doing well at our friends house.
I would have given 5 star rating but sadly you missed the personalised message off…. This meant a lot to us as the rose was for one of our best friends who died suddenly aged 55 and a gift for his wife with a special message.

27 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We appreciate you sharing your feedback and are glad the rose arrived in good condition. We sincerely regret that the personalized message was not included, especially given its profound significance for such a meaningful tribute to your friend. We understand how important those words were, and we are reviewing our process to prevent similar oversights.

Kind regards,

World of Roses Customer Service

Rated 4 out of 5 stars

Ordering was easy and delivery in good…

Ordering was easy and delivery in good time. The overall condition of the rose was good but was difficult to get out of the box for me. The rose is now producing wonderful little roses I purchased this in memory of my late wife Pamela who passed in July. Overall I am very pleased and look forward to many years of blooms of roses.

27 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We are so touched to hear that our rose is bringing you such comfort and beauty in memory of your late wife, Pamela. We appreciate you sharing your experience and are truly glad the rose is now thriving and producing wonderful blooms. We hope it continues to bring you joy for many years.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

A birthday gift

It was a gift for a friend which arrived on the date chosen to their address. The rose has already bloomed and it looks beautiful. Would definitely recommend and buy again.

27 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We are so pleased to hear that your friend loved their gift and that the rose is already blooming beautifully. We truly appreciate your recommendation and look forward to serving you again.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Very happy

The rose arrived quickly and was very healthy and well packed, was a great 90th birthday present!

31 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that the rose arrived quickly, healthy, and well-packed. It's wonderful that it made a great 90th birthday present!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

I found this site through google

I found this site through google, I wanted to send a gift abroad. The site was easy to use and lots of choice. Lots of updates were given throughout the delivery process and there were no problems with delivery. However, when my gift arrived, it was not what I ordered, it was a different plant, altogether. I contacted the company who promptly replied and arranged for a replacement to be sent out. I was pleased with the resolution, so I am giving them a good rating, as apart from that little mistake, it was a good service and the communication over the problem was very fast and polite with an apology.

31 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We are happy to hear that you found our site easy to use and appreciated the variety of choices for sending gifts abroad. We are also glad that our delivery updates were helpful. We sincerely regret the mix-up with your initial order and are pleased that our team was able to promptly resolve the issue by sending a replacement. Your positive feedback regarding our communication and resolution process is greatly valued. We appreciate you taking the time to share your experience with us.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Great gift.

Efficient delivery of a healthy rose as a gift. Kept up to date with delivery. Will definitely use again.

31 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that the rose arrived healthy and that you were kept updated with the delivery! We appreciate your kind words and look forward to assisting you again.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Ordered for my friends

Ordered for my friends. Arrived promptly and in perfect condition, she absolutely loves it. Thanks you

7 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that your order arrived promptly and in perfect condition. It's wonderful to know that your friend absolutely loves it! Thank you for sharing your positive experience.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Great easy order good delivery.Recipent…

Great easy order good delivery.Recipent was delighted with the rose bush

31 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We're delighted to hear that your ordering experience was easy and that the delivery went smoothly. It makes us very happy to know the recipient was so pleased with the rose bush!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

My rose gift was perfect and was…

My rose gift was perfect and was delivered on time.

31 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that your rose gift was perfect and delivered exactly when you expected it. Thank you for sharing your positive experience with us!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Kathleen rose

Although the delivery of the rose is ordered was held up, customer service were helpful on how long it would take.
Great packaging when it arrived a a lovely decent size healthy plant.

30 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We are so glad to hear that our customer service team was helpful despite the delivery delay. We appreciate your understanding and are delighted that the rose arrived in great condition. Thank you for your wonderful feedback!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Excellent product Excellent service…

Excellent product Excellent service very pleased

30 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We're delighted to hear that you are very pleased with both our product and service. Thank you for your wonderful feedback!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

My friend was absolutely delighted with…

My friend was absolutely delighted with the rose bush. It was beautiful and arrived within 3 to 5 working days. I wasn’t, however, happy with the delivery company. They just left the parcel on the front door step and didn’t even ring the door bell.

There was one tiny issue. My friend couldn’t find anything to say who the rose bush was from. I thought I had included that in my order, but that may have been my error.

30 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear your friend loved the rose bush and that it arrived promptly! We appreciate you bringing the delivery experience to our attention; we are always working to improve our services. We also understand the importance of knowing who a gift is from, and we're reviewing our order process to ensure sender information is always clear. Your feedback is truly valuable.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Bought this as a gift

Bought this as a gift - impressed with the speed in which order was processed & delivered - recipients of this gift we’re delighted with it.

30 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We are so pleased to hear that your gift arrived quickly and that the recipients were delighted with it. Thank you for sharing your positive experience!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Rose bush arrived promptly and in…

Rose bush arrived promptly and in excellent order

30 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so happy your rose bush arrived promptly and in excellent order! Thank you for your positive feedback; we appreciate it greatly.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

The rose arrived in excellent shape and…

The rose arrived in excellent shape and in bloom. My son and daughter in law to be were thrilled with it.

30 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that the rose arrived in excellent shape and in bloom. It's wonderful that your son and daughter-in-law to be were thrilled with it!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

My best decision. Personally suitable. A forever gift! Don't waste time and money on flowers that will die.

Absolutely the best decision! I spent hours looking at flowers for my Sister when my Mum passed away. When I found World of Roses, there have lots of named roses, suitable for different reasons and anyone's situation. I spent less on the Rose and personalised wooden plaque than a decent bunch of flowers would cost. Very appropriate, personal and will last forever. The wooden plaque added the extra emotion. Great value. Delivered with care and great service. Many thanks!

23 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We are deeply touched by your kind words and truly appreciate you sharing such a personal and heartfelt experience with us. It means a great deal to us to know that our roses and the personalized plaque provided a fitting and lasting tribute during such a difficult time. We are glad we could offer something meaningful and enduring. Your feedback regarding the value, care, and service is incredibly encouraging for our team. We are honored to have been a part of creating a special memory for your sister.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

I ordered a Rose plant

I ordered a Rose plant, it was ruined when received, I emailed the company and it was dealt with straight away, and another sent within 2 day's, I would say not to buy from them again. BUT I sure will now.

29 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We truly appreciate you sharing your experience. We're glad we could resolve the initial issue with your rose plant so quickly and that you're now satisfied with your order. Your feedback is valuable to us.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Rose in the memory of my Dad

My order arrived on time, was very well packaged. The rose was very healthy looking. No issues or concerns about buying from this company again.

30 July 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that your order arrived promptly and was well-packaged. It's wonderful to know that your rose looks healthy, and we appreciate your confidence in buying from us again!

Kind regards,

World of Roses Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look