World of Water Aquatic Centres Reviews 1,040

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service and the overall excellent service received. Many people highlight the helpfulness and positive attitude of the staff, making interactions pleasant and productive. The products are often described as good quality, and the website is easy to use for ordering. However, some customers experienced issues with product quality, noting instances of items arriving with missing parts or not functioning as expected. A few people also mentioned concerns about the sturdiness of certain products or discrepancies between advertised features and the actual product received.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Customers appreciate the good quality... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the promptness of deliveries, with... See more

Service

Consumers find service to be positive. Many reviewers praise the exceptional customer service,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently mention helpful and... See more

Quality

Users describe ambiguous interactions with quality. While some customers received plants in perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tank turned up on the day I stated and was well packaged in good condition and price competitive so no compliaints. Only thing prob could add to help is they will give you tracking info if you ring th... See more

Company replied

Rated 5 out of 5 stars

Since our local world of water closed last year I have been ordering pond food for my koi on line. All works extremely well, easy site to order from and delivery always prompt. Only thing I miss i... See more

Company replied

Rated 5 out of 5 stars

Very good customer service, helped me out with a lily plant order which was delayed twice, was contacted twice by phone to tell me my options. They offered me an alternative free of charge and put my... See more

Company replied

Rated 5 out of 5 stars

Plants were received really quickly, well packaged and well labelled. Best of all NO DUCK WEED which has been a problem with every other place I have ordered pond plants from in the past (and indee... See more

Company replied


Company details

  1. #187 of 263 best companies in Pet shop

Written by the company

Founded over 30 years ago, World of Water quickly became one of the UK's leading water garden and Aquarium specialist. If you are looking to build a garden pond, water feature or even a koi pond World of Water can help with all the advice on all the equipment you will need including Pond Pumps, Filters, and Pond Liners. Planting a pond? Our stores have a large range of aquatic plants including water lilies, oxygenators, marginal, marsh and deep water plants as well as a large range of native plants from UK nurseries. Once the pond has settled, make a trip to World of Water for your pond fish, from the spring to autumn you find a massive range of pond fish including, hand picked Koi, Orfe, Goldfish, Tench, Shubunkins, Sarasa Comets and more. Most our stores also have a large aquarium department specializing in tropical fish and all the equipment including tanks, filters and the latest lighting. If marine is your thing we also have a few stores who have a dedicated marine section (please check our website for each stores range) Price Promise "We won't be beaten" we will happily beat any advertised price (excluding auction sites)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service

15 January 2024
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. Have a great day.

Rated 5 out of 5 stars

Battery for ornamental garden pool.

Ordered this battery on thee 27th. December and it was delivered within 48hrs. Very good considering the time of year. It worked perfectly even without a preliminary charge. The cost was also cheaper than ordering through the usual company. Very pleased.

27 December 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We’re delighted that you are pleased with our service and the product. Have a great weekend.

Rated 5 out of 5 stars

Kudos to this store for the sickest…

Kudos to this store for the sickest camping sleeping bag ever🌙, kept me cozy, warm, and living my best outdoor snooze! 🏕️

31 December 2023
Unprompted review
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We’re delighted you had such a great snooze with the sleeping bag.

Rated 5 out of 5 stars

Very pleased with my order plants in…

Very pleased with my order plants in good condition and carefully wrapped and delivered

5 December 2023
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We are delighted that you are pleased with your plants. Have a great weekend.

Rated 5 out of 5 stars

Good service and communication

Good service and communication. First time I have used World of Water Aquatic Centres.

29 November 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. We are delighted that you enjoyed your first experience shopping with us. Have a great weekend.

Rated 5 out of 5 stars

Outstanding customer service by Antony…

Outstanding customer service by Antony at World of Water. First of all he answers the phone quickly! So many online retailers put you through an interminable call waiting queue...
Then he's really helpful in advising on their pumps and other pond-related equipment. Antony even found me a product I wanted which they stock in their shops, but wasn't listed on the website. I would have bought it from Amazon but it was more convenient to include in my order/delivery. All this goes to show how important it is to be able to talk to someone friendly and with expertise. The place I bought from previously was my first port of call, but they've stopped offering a customer phone service, so here I am buying from World of Water...

24 November 2023
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review and such lovely feedback, we will be sure to pass this on to Anthony. We are proud to offer such high customer service and are delighted that you thought it was outstanding. Have a great day.

Rated 5 out of 5 stars

Happy Customer

Very good service with a quick delivery. A happy customer.

6 November 2023
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Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. Have a great weekend.

Rated 5 out of 5 stars

Service above and beyond

I broke the tip of an old much loved Shimano spinning rod. I tried contacting Shimano, who pushed me towards my local stockist, World Of Water, Watford.

There Laurence took over and owned my enquiry and over the next few weeks he kept me informed by phone and email as to where he was in his enquiries with Shimano on my behalf.

Unfortunately a replacement tip could not be found, but not through lack of trying by Laurence and his contacts.

Thank you Laurence.

22 November 2023
Unprompted review
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review and for your kind words. We will pass your feedback onto Laurence.

Rated 5 out of 5 stars

Good service: Have ordered from WWW on several…

Have ordered from WWW on several occasions. Goods (pond liner and underlay) have always arrived promptly, properly invoiced and well packaged. Plus WWW seems to be decent value for money compared to some other pond liner sellers.

31 October 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review and kind words. We pride ourselves on the price and quality of our products and are delighted that you are happy with our service. Have a great weekend.

Rated 4 out of 5 stars

Order was delayed because ordered…

Order was delayed because ordered colour was sold out, had to ring before I was told and was happy to accept a different colour. Otherwise service was good. Items arrived very well packed and in perfect condition

27 October 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a review. We are pleased that you are happy with the new colour and product itself. Have a great day.

Rated 5 out of 5 stars

Good quality pond plants

Good quality plants for pond well packed

26 October 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a 5 star review. Have a great day.

Rated 2 out of 5 stars
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a review. The aquarium you purchased was delivered directly from the manufacturer. Aqua One believe they have sent the right light unit but may have sent the wrong supporting bracket, apologies. A new bracket has been ordered and is being posted to you free of charge. Have a lovely day.

Rated 4 out of 5 stars

Cannot fault the WoW staff for effort

Cannot fault the WoW staff for effort, attention and customer focus, however they were let down by what appears to be sub standard manufacturing and poor delivery care by others. I hope I've managed to find the same product elsewhere but will be inspecting it closely before I buy.

25 October 2023
World of Water Aquatic Centres logo

Reply from World of Water Aquatic Centres

Thank you for leaving us a review. We apologise on behalf of the courier service that we use and will pass the feedback on to them. The product you purchased was our last one as its now discontinued, so we could not send you a replacement. We are pleased that you have found one. Have a nice day.

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