World of Wheelchairs Reviews 

77
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fantastic customer service! I explained my situation and they were so helpful and kind. I needed an important part for my son’s wheelchair and they purposefully made sure the package was with me the n... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I am new to wheelchairs and I unfortunately ordered the wrong one. World of Wheelchairs were very kind and collected the wheelchair the next day which was quickly replaced... See more

Company replied

Rated 5 out of 5 stars

Thankyou so much to Kat and Tom for their assistance in helping us get a wheelchair for my husbands grandma at very short notice for our wedding. Tom went above and beyond by dropping it at our venue... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, delivery was nice and quick. New piece fitted nice and easily. Had my wheelchair up and running stress free.

Company replied

Company details

  1. Wheelchair Shop

Written by the company

At World of Wheelchairs, we specialise in supplying high-quality, reliable wheelchairs at competitive prices across the UK. Whether you’re looking for a lightweight travel chair, a robust self-propelled model, or something in between, our mission is to make mobility more affordable and accessible for everyone. As a trusted online retailer, we pride ourselves on offering a carefully curated range of wheelchairs that deliver both comfort and performance. What really sets us apart is our commitment to customer satisfaction. From fast, tracked delivery to our easy return and swap process, we aim to make the entire experience stress-free. We also understand that choosing the right wheelchair is a personal decision, and we’re here to support you every step of the way. At WOW, we combine excellent service with unbeatable value — so you can move with confidence and peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

77 reviews

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4.8

All reviews

(77)

22 reviews in the last 12 months

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Rated 3 out of 5 stars

Would prefer chair to be lighter and…

Would prefer chair to be lighter and prefer fixed foot rests built into frame

18 April 2025
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Reply from World of Wheelchairs

Thanks for your feedback — we really appreciate you taking the time to share your thoughts.

We understand that weight and footrest style can make a big difference, and we’re always reviewing our range to offer options that suit a variety of needs.

If you'd like help finding a lighter chair with fixed footrests, feel free to get in touch — we'd be happy to advise.

Rated 5 out of 5 stars

Efficient website

Efficient website. Flexible payment choices. Good uncomplicated and prompt delivery.

17 April 2025
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Reply from World of Wheelchairs

Hi there Dave,

Thanks for the great feedback! We're glad you found the website easy to use and the payment options convenient. Always nice to hear delivery was prompt and hassle-free too.

All the best,
Tom

Rated 5 out of 5 stars

FANTASTIC SERVICE.

FANTASTIC SERVICE.
big thankyou to Roy for a fabulous service. Super helpful. Easy to deal with. No Hassle. Delighted with our purchase.

14 April 2025
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Reply from World of Wheelchairs

Hi Rob,

Thanks so much for the glowing review! We’ll be sure to pass your thanks on to Roy — he’ll be chuffed to hear he made such a positive impression.

Great to know everything went smoothly and that you’re happy with your purchase. If you need anything else, we’re always here to help.

Cheers,
Tom

Rated 4 out of 5 stars

Excellent product and service let down by poor delivery

Excellent service of good product and price

Delivery let it down was not informed by delivery company they were bringing parcel and it was just left by back gate need to change delivery company then five stars

25 March 2025
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Reply from World of Wheelchairs

Thank you for the kind words about our product and service — we’re really pleased to hear you were happy with both.

We're sorry to hear the delivery experience let things down. That’s certainly not the level of service we aim for, and we've already raised this with the courier to help prevent it happening again.

We really appreciate the feedback — it helps us improve every step of the way.

Rated 5 out of 5 stars
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Amie,

Thanks for the lovely review! We’re so glad to hear you’re happy with everything.

If you ever need anything else, we’re just a message away.

Thanks,
Tom

Rated 4 out of 5 stars

pretty pretty good

Very good price. Quick delivery.
One point of improvement: after acknowledgement of my order I didn't receive the promised communication from the courier about the delivery time/date/tracking number. Luckily someone was at home when the item arrived.

4 April 2025
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Reply from World of Wheelchairs

Hi Freddy,

Thanks for the great feedback — really pleased to hear you were happy with the price and how quickly everything arrived.

Sorry the courier didn’t provide the usual tracking info. We know how useful that is, and it’s something we’ve already taken steps to improve with new tracking systems now in place.

Glad the delivery still went smoothly in the end, and thanks again for sharing your experience.

All the best,
Tom

Rated 4 out of 5 stars
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Caroline,

Thanks for your review! Great to hear the ordering process was nice and easy.

If there’s anything we could’ve done to make it a full 5-star experience, feel free to let us know — we’re always looking to improve.

Rated 5 out of 5 stars

Great price and excellent service

Great price and excellent service. Wheelchair well packaged and delivered quicker than expected. I would definitely use them again.

26 March 2025
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Reply from World of Wheelchairs

Hi there,

Thanks so much for the lovely feedback! We're really glad you were happy with the price, service, and speedy delivery.

Great to hear you'd use us again — we’d be more than happy to help anytime

Rated 5 out of 5 stars

Excellent service

Excellent service and so happy with my new wheelchair

21 March 2025
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Reply from World of Wheelchairs

Hi there Ian,

Brilliant to hear you’re loving the new wheelchair and had a great experience with us!

Thanks for taking the time to leave a review — we really appreciate it. Give us a shout if you ever need anything.

Rated 1 out of 5 stars

Received wheelchair but no cushions I…

Received wheelchair but no cushions I purchased but I realise that they wouldn't be of any benefit but would consider exchange for the bag
Mrs Jeannette Thomas

1 March 2025
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Reply from World of Wheelchairs

Hi Mrs Thomas,

Thank you for your feedback. We’re sorry again for the initial issue with the out-of-stock cushions, but we’re glad we were able to arrange a swap for in-stock items that better suited your needs.

We always aim to make things right quickly, and we really appreciate your patience throughout the process.

If there's anything more we can do, please don’t hesitate to get in touch.

Many thanks,
Tom

Rated 5 out of 5 stars

Good all round

Initial help given over the phone was invaluable. Ordering was straightforward and delivery was prompt. Pricing competative.

20 February 2025
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Reply from World of Wheelchairs

Hi Bob,

Thanks for the great review! We're glad the phone support was helpful and that everything from ordering to delivery went smoothly. It's great to hear you found our pricing competitive too.

If you need anything else, just give us a shout.

Rated 2 out of 5 stars

Very disappointed about dimensional…

Very disappointed about dimensional information on website particularly the overall width of wheelchair

15 March 2025
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Reply from World of Wheelchairs

Hi Mr Rickwood,

We’re sorry to hear you’re disappointed. The wheelchair dimensions are listed on our website, but we understand these things can still happen — which is exactly why we have a quick and easy return/swap process in place. I know Tom has already been in touch, and a smaller model is on its way to you now.

We always encourage customers to double-check measurements before ordering to ensure the best fit, and we’re glad we’ve been able to speak with you directly to get things sorted.

Rated 5 out of 5 stars

As advertised..well priced.

The wheelchair was completely as advertised. It was delivered on time and packaged well. The wheelchair is well made, sturdy and user friendly.

1 March 2025
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Reply from World of Wheelchairs

Hi there Christina,

Thanks for the 5 stars! We’re really pleased the wheelchair met your expectations and arrived on time. It’s great to hear you’re happy with the quality and ease of use of the chair :)

Rated 5 out of 5 stars

Product was exactly as described

Product was exactly as described, A first class wheelchair, at a very good price, goes well over grass, gravel, wet leaves and poorly maintained pavements, all important areas can be adjusted to suit the user, the pneumatic tyres are a godsend on rough ground, it puts the solid wheels in the shade for comfort.
The chair arrived within 48 hours of my order, first class service for a first class wheelchair.

9 March 2025
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Reply from World of Wheelchairs

Hi Marc,

Thanks so much for the detailed review — we’re really glad to hear the wheelchair is performing so well for your needs and that the adjustable features are proving useful. Pneumatic tyres do make all the difference!

Delighted it arrived quickly and that you're happy with both the product and service.

Rated 5 out of 5 stars

Efficient and quick

The website was easy to use and my wheelchair arrived really quickly. It works great.

28 February 2025
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Reply from World of Wheelchairs

Hi Hannah,

Thank you so much for the lovely review! Great to hear the website was easy to navigate and that your wheelchair arrived quickly. Even better to know it’s working well for you — that’s exactly what we like to hear.

Rated 5 out of 5 stars

Sisters wheelchairThey are the best company I have ever…

They are the best company I have ever done business with nothing was to much trouble for them and would highly recommend them

20 March 2025
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Reply from World of Wheelchairs

Hi David,

Wow — what a compliment! Thank you so much for your kind words. We’re genuinely thrilled to hear you had such a positive experience with us. I'm glad we managed to work out a solution that worked for you.

It means a lot that you’d recommend us, and if there’s ever anything else we can help with, we’re just a call or message away.

Rated 5 out of 5 stars

Excellent wheelchair.Good service

Excellent wheelchair at a very reasonable price. Fast and efficient service.

3 March 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi David,

Thanks for the great review! We’re really glad you’re happy with the wheelchair and the service you received.

Appreciate you taking the time to share your feedback.

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