Worldwide Travel Insurance Reviews 4,935

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and the helpful, friendly staff, making interactions pleasant and efficient. Many people appreciate the prompt service and quick response times, noting that calls are answered swiftly and queries are handled effectively. The pricing is also frequently praised, with reviewers finding the policies to be a good deal and a significant saving compared to alternatives. However, some customers also noted issues with delays in processing policies, leading to frustration and inconvenience. A few other people also felt that the customer service was not always consistent, experiencing rude interactions or calls being disconnected. Additionally, some reviewers mentioned difficulties in receiving documentation or incorrect information being sent.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness, politeness, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as polite, helpful, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, politeness, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting quick answers to calls... See more

Price

Reviewers highlight positive aspects of price, often finding it cheaper and more reasonable compared to car... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took out this policy following some googling after seeing car rental firms charging £15-20 per day to waive excess on agreements. With 6 days of platinum coverage costing just £15, it was worth a... See more

Rated 5 out of 5 stars

Easy purchase, helpful staff, prompt service. But along with most other insurance companies, I have no confidence they will be there for me, should I need them.

Rated 5 out of 5 stars

Very helpful with hire car insurance. We hired for 11 days originally and then decided to extend to 14 days. When mentioning we would be hiring for another week later. They suggested it worked out... See more

Rated 5 out of 5 stars

Great service I received my renewal quote and was greeted by Alison at customer service who took my payment details. She was friendly and patient and it was lovely to talk to a person rather than a... See more


Company details

  1. #16 of 66 best companies in Travel Insurance Company
  2. #61 of 224 best companies in Insurance agency

Written by the company

We are an independent travel insurance specialist set up in 1993, providing quality cover at competitive prices. We provide Travel Insurance, Car Hire excess Insurance and other related Insurance products to customers based in the UK, EU and Internationally. We believe that high quality products, excellent customer service and great value for money should be available to everyone and we understand that many of our customers have complex needs, so as well as our easy-to-buy online insurance, we provide an in-house Medical Screening service to assist our customers with pre-existing medical conditions, whether long-term or recently diagnosed.

Worldwide Travel Insurance - Specialist cover

Written by the company

Having trouble getting insurance? Let us help!
We are committed to offering insurance to as many travellers as possible, so in addition to our online policies, we have a range of options for customers who find it difficult to buy insurance suitable for their needs. Whether you have pre-existing medical conditions, are in an age group where choices are restricted, or are taking part in higher risk activities, we will do our best to assist you in finding the right cover!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Personal Detail Change

We had to change some of our details regarding our schedule so called these guys up to do so- they understood our requirements and the matter was solved there and then - great service

18 May 2026
Rated 5 out of 5 stars

48 hrs, from claim to paid!

I’ve used this company for a number of years and fortunately haven’t had to claim until this year. I have saved thousands of pounds in rental excess insurance that’s typically charged by the rental car companies. Buy insurance from an insurance company and rent a car from a rental car company!

Admittedly it took a while to work through the correct selections on the claim form for the sub insurer but once submitted, the claim amount (less excess) was in my bank account within 48 hours. No questions asked.

I highly recommend this product.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support, amazing price

I have been using WWI rental car multi insurance since 2017 and have renewed it almost every year whenever I needed a rental car. Throughout all these years, I have been extremely satisfied with the responsiveness and care provided by customer support.

Today, as my claim has been processed, I would especially like to thank Syazwan for his professionalism and his ability to find a solution for my case.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and efficient service

Friendly, helpful and efficient assistance from Sandra to make some changes to my Care Hire Excess policy.
I have used Worldwide Travel Insurance for several years for this coverage - its always a very easy process and much more cost effective than using the hire company or even third party booking platforms coverage.

27 May 2026
Rated 5 out of 5 stars

Sayazwan our agent was amazing and…

Sayazwan our agent was amazing and sorted the claim very easily they even went above and beyond to get extra documents from the car rental company that we were not sent in order to make sure the claim was sorted, easy to submit the claim and even easier to deal with the agents once submitted, was a pleasure and very grateful of Syazwans hard work!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

The whole process was painless

The whole process was painless . We have being using this service for the last 3 years and it takes all the hassle out of car hire, signing up for this insurance cover
and that!
Thanks

26 May 2026
Rated 5 out of 5 stars

Good staff

Good staff, friendly contact. The website had a glitch not allowing payment but that was resolved by e-mail within 24 hours. Great.

26 May 2026
Rated 4 out of 5 stars

Helpful and polite

I phoned and held on for 12 minutes before giving up. However, when I phoned again the following day the phone was picked up almost straight away by a helpful and polite lady

26 May 2026
Rated 5 out of 5 stars

This company always gives me plenty of…

This company always gives me plenty of notice with regards to renewal dates. Is not pushy about renewing straight away, as long as it is fine prior to the first rental. They are very efficient and if I ever have to phone them they are very supportive.

26 May 2026
Rated 5 out of 5 stars

I had a damage event on rental car in…

I had a damage event on rental car in Italy, but fortunately i was insured through Worldwide Travel Insurance. The whole claim process was straightforward and very speedy. I will be using the worldwide Travel Insurance, as I have been very happy with their services.

21 May 2026
Unprompted review

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