Worldwide Travel Insurance Reviews 4,935

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and the helpful, friendly staff, making interactions pleasant and efficient. Many people appreciate the prompt service and quick response times, noting that calls are answered swiftly and queries are handled effectively. The pricing is also frequently praised, with reviewers finding the policies to be a good deal and a significant saving compared to alternatives. However, some customers also noted issues with delays in processing policies, leading to frustration and inconvenience. A few other people also felt that the customer service was not always consistent, experiencing rude interactions or calls being disconnected. Additionally, some reviewers mentioned difficulties in receiving documentation or incorrect information being sent.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness, politeness, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as polite, helpful, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, politeness, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting quick answers to calls... See more

Price

Reviewers highlight positive aspects of price, often finding it cheaper and more reasonable compared to car... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took out this policy following some googling after seeing car rental firms charging £15-20 per day to waive excess on agreements. With 6 days of platinum coverage costing just £15, it was worth a... See more

Rated 5 out of 5 stars

Easy purchase, helpful staff, prompt service. But along with most other insurance companies, I have no confidence they will be there for me, should I need them.

Rated 5 out of 5 stars

Very helpful with hire car insurance. We hired for 11 days originally and then decided to extend to 14 days. When mentioning we would be hiring for another week later. They suggested it worked out... See more

Rated 5 out of 5 stars

Great service I received my renewal quote and was greeted by Alison at customer service who took my payment details. She was friendly and patient and it was lovely to talk to a person rather than a... See more


Company details

  1. #16 of 66 best companies in Travel Insurance Company
  2. #61 of 224 best companies in Insurance agency

Written by the company

We are an independent travel insurance specialist set up in 1993, providing quality cover at competitive prices. We provide Travel Insurance, Car Hire excess Insurance and other related Insurance products to customers based in the UK, EU and Internationally. We believe that high quality products, excellent customer service and great value for money should be available to everyone and we understand that many of our customers have complex needs, so as well as our easy-to-buy online insurance, we provide an in-house Medical Screening service to assist our customers with pre-existing medical conditions, whether long-term or recently diagnosed.

Worldwide Travel Insurance - Specialist cover

Written by the company

Having trouble getting insurance? Let us help!
We are committed to offering insurance to as many travellers as possible, so in addition to our online policies, we have a range of options for customers who find it difficult to buy insurance suitable for their needs. Whether you have pre-existing medical conditions, are in an age group where choices are restricted, or are taking part in higher risk activities, we will do our best to assist you in finding the right cover!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Claim Paid No Problem

I travel frequently and hire cars frequently. Some years ago I damaged a hire car in Sydney and had to pay a $3,000 excess. I submitted a claim to Worldwide Travel Insurance and they paid immediately.

22 July 2025
Rated 5 out of 5 stars

Reasonable price for good cover

I've used this Insurance for a couple of years now and found it gives me exactly what I want. The premium is reasonable and it was easy to renew the existing insurance by telephoning the company. It was straight forward and completed within a short time.

20 May 2026
Rated 5 out of 5 stars

Great service

Great service
I received my renewal quote and was greeted by Alison at customer service who took my payment details. She was friendly and patient and it was lovely to talk to a person rather than a machine!
I've used this company for about 5 years now and they have been very good. Any claims are straightforward enough to make and money is received in a reasonable amount of time.

20 May 2026
Rated 5 out of 5 stars

Good value!

A very proactive company who seem to have the best coverage compared to similar organisations. And good value!

20 May 2026
Rated 5 out of 5 stars

Efficient sales process

I have not claimed so I am only reviewing the sales process. It was efficient to go through medical history. There are a good range of options for cover. Helpful service is easy to access by phone.

18 May 2026

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