Wound Care Shop Reviews 

Fast shipment and goods are in good quality.

Service is good particularly in responses and replies to customer’s queries about shipment and delivery of the product. It really helps to relieve the customer’s anxiety. It is understandable in this difficult time of COVID-19 that the shipment of the product is much delayed. And it took a month and finally arrived and received today. Order date was 31/1/2020 and receiving date is today 1/3/2020. The product is of good quality and the package is well packed! No damages are found at all though it has been travelling around about a month. Most pleasing is the package arrives nice and clean. Many thanks!
One point that can be improved is that the name of the courier best be provided in the first place alongside with the shipment number for ease of tracking so that the customer needs not enquire for the courier’s name.

I have three orders, and one of it was re-sent to the sender by the delivery, and then it just disappeared, no further notice or arrangement, and no reply to my inquiry in website for a month.
I feel so disappointed on it.

The mask ordered on 29 Jan and received on 29 Feb.

5 boxes of Halyard Kimberly Clark 47117 Procedure Mask and 30 boxes of Medline NON27122 Isolation Ear Loop Mask were ordered last month.

Unfortunately, I only received 5 boxes of other model mask without any notification and explanation in advance today. The rest 30 boxes of masks were missing!!!

It is definitely unacceptable and disappointed as the shop did not reply any enquiry.

Please do provide a reasonable explanation and follow up my case, or arrange a full refund of the payment.
My order number: 110725

I am looking forward to here you soon, thanks a lot!!!

Good and reliable services! Thanks!

I ordered surgical masks at late Jan and it took around one month to ship to Hong Kong.

Given current circumstances, I understand the store and the customer service team are overloaded with orders and mails. I appreciate that they found substitutes for the original brand of surgical masks due to unavailable stock and shipped the products as fast as the can.

Nonetheless, it would be great if they can return emails or provide tracking number for customers.

I have ordered 2 boxes of Halyard Kimberly Clark 47117 Procedure Mask and 3 boxes of Medline NON27412EL Prohibit Fluid-Resistant Mask with Ear Loops (level 3).
However, i received 5 boxes of Precept Procedure Mask 15111 instead without any explanation. It is definitely unacceptable as Medline NON27412EL Prohibit Fluid-Resistant Mask with Ear Loops and Precept Procedure Mask 15111 are not comparable. Please follow up my case and arrange a full refund of the payment to me, or ship the original masks to me.
My order number: 111066

For your reference - Order made on 31/1, got a response from CS on 2/2 for the order status, shipping label prepared on 9/2, departed USA on 17/2, arrived HK on 24/2 & delivered on 28/2! Quality of the masks and packaging are good, just stay patient and you will receive your masks soon! Thanks woundcareshop!

I ordered 1 box of Halyard Kimberly Clark 47107 Mask and 4 boxes of Mckesson 912002 Mask on 3 February 2020.

I understand that at this critical time, it is very difficult to obtain sufficient stock. However, it is beyond reasonable acceptance that why the aforesaid 5 boxes of Masks suddenly changed to another product, being Precept Procedure Mask 15111? Not to mention some boxes of masks were damaged when I opened the package (some masks fell out of the boxes and the boxes were not closed). I don't think any consumer could have accept such quality of products.

Most importantly, no one has ever informed me regarding the change of products nor seeking for my consent. It's so unexpected and disappointed!

Please do provide a reasonable explanation and I do demand the shipment of my original orders. If such request cannot be satisfy, I shall demand for a full refund of my orders. In the event you fail to do the same, I shall contact the bank and open a dispute on your fraud and I shall report to the relevant local authority (including but not limited to local police) for the fraud and to claim all my costs against your company.

All my rights are expressed hereunder.

My first time, first order that I made in wound care shop. This company earned my trust! I will recommended this to all my friends and beloved. And they are so sweet! Recently masks are all out of stocks almost everywhere, but wound care shop tried their best to provide as many as they could get, and ship every order! I know there might be some delays for shipping the orders, but let’s be patient. Thank you for everyone who work in this company. Thank you for your hardworking.

Wound Care is really trying their best to deliver the product at their best. I am really appreciate it.

Very poor customer service. They didn’t input a right shipping address. My oversea order cannot be sent out and return to the local. I sent email to this shop to ask the detail and help them can fix them, however, they have no reply at all! Very bad. Not recommended

Item shipped around few days later, but surgical mask of anthor brand from was shipped....

Good follow up service and shipping.

Thanks for replying me with email despite all the staff should be busy handling the surgical masks

I have received the masks which are not the brand that I purchased via online shop. Believe it is because of critical issue recently, so I am not going to make any complaints. Just a kind suggestion, it would be even better if CS can contact me for the change before I received the goods. Anyway, thanks for the arrangement in this critical time.

I bought 10 boxes of Kimberly Clark 47107 Fluidshield Procedure Mask (ASTM level 3), waited for almost one month and I received 10 boxes amd ritmed distech 2115. Is this a deception?! Your company did not even send an email to me to explain why this happened. Please follow up my case and arrange a full refund of the payment to me, or ship the Kimberly Clark masks to me.

Reliable service and fast delivery! Appreciate the effort of staff during this difficult time! Many thanks!

1.
Ordered 12 boxes of masks. When opened the carton, 3 boxes are damaged with ~ 100 leaked and contaminated.

2.
Another order hasn't arrived over 1 month, can hardly reach for assist. Waited for one month still no news.