Wound Care Shop Reviews 

So good, shipping service is fast.

No Inform delivery date after Placing order. Payment Is charged by credit card. What can I do?

I have placed my order for more than one week but so far, I haven’t got any confirmation email. I sent two enquires to the company but no one responded to me. I have already paid for the products but I don’t know whether I can get them or not and when I can get them. I really hope that the customer service officer can contact me and let me know what’s going on!

I reached out to the CS for shipping fee enquiry through the online contact form on the 2nd Feb and received CS Cynthia’s response on the next day. Then I made my purchase on the 4th Feb, and since then no more response from the CS or the parent company regarding the shipping status or parcel tracking code. And seems like there is a bug in the forget password function for member login. They should have let us know if we can only track the order through making the purchase with existing membership instead of the quick purchase way. In addition, the out of stock notice and the negative reviews here truly make me panic. But I still have trust in this shop and I guess they just probably didn’t expect that much online purchase occur at the same time. If you are the CS or stuff from Wound Care Shop, could you please help to have a look at my order 111453 and let me know the status? I hope the masks will be sent to my place ASAP. 😭

Update: Saw the effort on making the announcement on website and calm us down, thanks a lot. 🙏🏻💕

Update: Received update on tracking ID and shipping status today (11st Feb) 🤩 however I also saw the news about USPS will be temporarily suspending the guarantee on priority mail express international destined for HK, I hope they are not terminating the service instead just need more time for the delivery. 🤞🏻

Update: Parcel arrived HK on 19th Feb, and I received it on the 25th Feb. My order was substituted with higher protection level product and I’m satisfied with it. Really appreciate the effort to deliver quality mask oversea under current nCov situation. Will definitely recommend it to others. Thank you! ❤️

Service is fine. But, slow shippment.

No response to enquiries regarding delivery of order

No communication on my order at all. They said they would ship it a few days ago but they failed to give me any tracking number. Still not sure if the purchase has been shipped. I have emailed them so many times but they only replied once.

Placed my order more than a week ago and paid in full, haven't recieve my parcel. Emailed to make sure everything is on track, no update nor reply whatsoever. Tried to call them 2pm on a weekday, all I got is a recorded massage saying they are closed. Disappointed and starting to think this site could be a scam.

The order do not process after I paid. No one reply my query. No one follow the case.

I have been waiting shipment of procured products for more than a week

No reply of email even I sent many emails to the Customer Service
no update for the current situation,

Haven't got any reply after a week from ordering fr. Could anyone contact me for any stock availability? Thanks.

Wait too long for the shipment.
The status remains “order printed” for a week.
There is no expected time of delivery.

after I ordered mask,no response and no any updates from your company.Really Disappointed.
Recently,they send out the mask.

I never got reply from your side about the order status, since 31 Jan 2020.

Ordered on 2 Feb 2020.
Payment completed.
Wish if my order get process quickly, many thanks.

Update: The shop managed to pack some ASTM Level 1 masks and start shipping on 12 Feb 2020 and arrived on 27 Feb 2020.
It was a great job especially in such hard time when logistics are difficult. Thank you!