Wundagroup Reviews 1,455

Excellent customer services and quality of product. If I needed an extra item it was easy to arrange and delivered within a couple of days. For houses like mine where digging up the floor to insulate it wasn’t an option, this is the next best thing. Super efficient and works well with standard boilers and especially with tiled or stone flooring. Definitely noticed the price drop on the energy bills compared to the old radiators we used to have. Well worth it!

Excellant service from start to finish.
Detailed plans supplied worked really well,technical team.brilliant whenever I had a question they had the answer
5 stars all day long

Excellent solution, although a bit wasteful with their materials - but apparently you can request a refund on the unused materials.
It’s a great solution that warms our new kitchen really well. And we will definitely consider adding it to our lounger for a full ground floor underfloor heating solution.
It was surprisingly easy to install, which I managed from a DIY perspective. However you will need a qualified central heating engineer to connect to your heating system and install the pump.
I would definitely recommend the solution!

Excellent service from start to finish, easy to talk to made the process simple, provided all the required components at a very competitive price and even reduced it when they had to make a slight change. Would recommend to anyone considering underfloor heating.

Great product very easy to fit all working well , great service too making sure we received all of the correct equipment

Self installed 95 square feet 3 bedroom bungalow only problem I had was the adhesive for the floor panels it’s now in 9 months connected to an air source heat pump lvt flooring the large lounge set for 21c the bedrooms are 2c lower no thermostats or actuators used open loop system works absolutely fine if you have some diy skills you can install this yourself and leave final connection to your heat source engineer

Exceptional! I couldn’t be happier with the experience from start to finish. The team was professional, knowledgeable and incredibly efficient. The sistem works flawlessly-my home is now comfortably warm throughout and the heat distribution is even and efficient. Their customer service and tehnical expertise are truly top-notch. A fantastic investment and an excellent experience.
I highly recommend Wunda Underfloor Heating!

Samantha
As a sales executive, you were extremely helpful—thank you.

Regarding the Wunda UFH system, there are both positives and negatives.
The system itself is excellent and works perfectly once installed.

However, the installation process is more challenging than it appears in the videos.
Specifically, placing the pipes into the grooves—especially around corners—is very difficult.
But it all worth it when it works

I needed a replacement flow meter for my UFH manifold. Luke Barrett responded quickly and politely with some good technical advice and fast despatch. Thank you.

Enquired about underfloor heating, and was assigned Luke Stevens as product advisor. Final quote came under the price of the estimate, and the process with Luke was smooth and easy and any questions were answered promptly. Under 1 week from enquiring to delivery. Highly recommend.

Excellent customer service from the original enquiry right through the design process up to placing my order. Delivery is booked for next week on the day I requested, looking forward to fitting the system in a couple of weeks time.

I read good things about the product, so was keen to reach out to Wunda. I dealt with Luke who was a fantastic communicator. The whole process was completely painless, not to mention super-speedy. This is a great company to work with.

Despite all my issues with the Wunda system, LVT and the Mobile App I cannot fault the customer support that is just brilliant and moves them from a one star to a three star.

I am currently in DIY hell with the Wunda system. It might work for small areas but I cannot recommend it for large floors, particularly if you are planning to use LVT.

I have spent 14 full days on this, and still do not have all the panels down. I have used 26 cans of adhesive. I described it to someone as doing a massive build your own jigsaw. I still have three of four panels that have some movement so need to pry them up, almost impossible without breaking and glue down again. I got three different types of adhesive from Wunda and the issue is with those that had the clear adhesive (others are green and blue).

It turns out that for LVT you have to fill up all the channels not used by the pipe with self levelling (and not the cheap stuff because it is going onto the insulation boards). There are a lot of channels, you will notice there are no videos covering this and no way to calculate how much additional self levelling you need.

Other issues:
1) No videos show what to do around door ways
2) No sizes given for panel cuts but you are expected to use parts of panels in other places, no clue to what and where
3) Static will keep shocking you as you handle them
4) I have really struggled with the clear glue and green Wunda branded glue. The blue one seems a lot better

From the point in interest to the confirmation of purchase Wunda had been amazing. Lots of information and support prior to accepting the quote. From accepting the quote it totally changed. Awful service, awful lack of help, support or interest in fixing the problems caused by Wunda. Stay away, don’t waste your time, or effort because they won’t help you. Missing product, designs, instructions, measurements, call the technical team and they tell you, you don’t have this product when there is a box of it sat in your kitchen, the same team telling me I’m wrong when he’s wrong and not looking at the right information, technical team giving wrong technical information. Really wish I’d followed my gut and gone with a different company now instead of just following the reviews online.

What a genuinely great company. Each interaction with them is positive and value-adding and every member of staff I’ve spoken with either face to face, by telephone or via email has been courteous, understanding, motivated and competent. It’s nice to know that such companies do exist.

Always a pleasure to deal with , friendly staff always super quick delivery , well priced and overall just great company

I’ve had a few emails to & from Luke regarding a few problems with my E91 heating thermostat installation. Luke has been so responsive and helpful. He replies very quickly and his responses are always comprehensive and very helpful. He has sorted out my problems on 2-3 occasions. Couldn’t recomnend him and his company more. Pat Phelan.

What a great company, I ordered some underfloor products from Andrew at Wunda on Wednesday morning, He told me he could deliver next day and thats exactly what they did in less than 24 hours from purchase, Also what a great service from the delivery guys too.

Paul from United Pallets Network delivered them 1st thing Thursday Morning, thats less than 24 hours from placing order, Nothing was too much trouble for Paul the driver who i think is based around Redditch, It was an A plus service.
Keep up the great service
Cheers
Dave

Joe @ wunda was very helpful in assisting me with a replacement part needed. Very professional. Top service as always from wunda.
Would highly recommend.

Often dubious of an Instagram advert, which is how we found Wunda, but we cannot recommend them highly enough.

Mostly for the customer service.

We haven’t even installed our underfloor heating yet as we are renovating the house and put the radiators on WundaSmart Radiator Heads upstairs where there won’t be underfloor heating. They work well, although we have to set the temperature in the room slightly higher as the thermostat in them registers the heat from the radiator rather than the room- but that’s not a problem. Would recommend them.

From Sam W getting our quote sorted to the exceptional patience, politeness and support of the technical team with our endless questions. If you can’t get through straight away they always call back promptly, and David and Shareen especially really have provided outstanding service - we are really grateful. I hope are given the recognition they have earned.