Wundagroup Reviews 1,455

Great technical support - had an old underfloor system and was struggling to find parts. Zach knew exactly which parts were required, and sorted the orders extremely quickly.

Paid my deposit, had the first layout quoted wrongly. Had a new layout re-done then confirmed the order. Gave a weeks notice, as the plumber was booked to fit the manifold etc. Expected, an email or phone call to take my money, but nope - their sales person never responded. 2nd or 3rd time he ignored my emails.

As for tech support, ask a question and you get a PDF document with misleading or out of date information and a cant be bothered attitude. They assume you know everything. For example, they told me, "the manifold ideally needs to be installed 600mm from the floor". but they didn't say from the bottom of the manifold, the centre or the top - you're supposed to read their mind. For any tech questions, you have to go through a process of sending 10 emails to get an answer that could be sent in one email. As for the tch documents, installation manuals, its guesswork if the information is accurate - for example, they say you need to fit a 3amp MCB for the wiring centre, when what it should mean is a 3 amp fused spur. (BIG difference)

In the end, I spoke to some of their competitiors and after 10 minutes on the phone, I had all the tech answers I needed. Gave me confidence speaking with them.

Wunda still never took my order so I placed the order with their competitor.

Excellent product
Excellent service
The clients have been very pleased with their underfloor heating systems from wunder
Bullett Joinery

Great product and amazing support.

Woke up to no downstairs heating on Boxing Day due to hardware and software problems having changed our internet and had a two year old drop one of the thermostats. Both issues fully and instantaneously resolved *over the phone* with the support team the following morning.

From the very start, the team at Wundagroup made planning of the underfloor heating for our old home UFH renovation really simple. They asked good questions and provided recommendations that I hadn't even considered.
A full layout plan detailing every item required, and it's location in the home for the install, was provided, along with suggested upgrades which I accepted.
The knowledge and helpfulness of the staff at Wundagroup is superb. The Technical support has been a godsend for when my Plumber made some poor judgements and went "freestyle" with the manifold installation. A photograph was sent to Technical Support asking their opinion, and a reply back was sent within a couple of hours advising where the Plumber had gone wrong. Correct setup details were sent, corrective actions taken, and offers of additional continued support were made.
I'm mightily impressed and very grateful with Wundagroup, and their Staff, for all the support provided.

I needed a new thermostat assembly for the manifold. I emailed Luke at Technical Support in the afternoon and he quickly identified the part I needed and it was with me the following day. Amazing service....thank you.

After buying house decided to go for UFH l. Best decision in our life and our refurb project.
Very good price form start amazing sale support from Emily, after purchase outstanding support from technical team.
All over email or phone always there for you
I am not going to lie but that was very good experience.
Thank you Wunda

Excellent visit today. Very helpful technical staff. Now fully informed and ready to place order. Thank you for your time Tom and Angus!

I converted wired to wireless and was given 5 star guidance from start to finish and a further email with instructions upon handover. Fantastic job from technical.

DO NOT BUY

I’d like to share my experience with Wunda’s product and customer service as a warning to others.

When the product was delivered, I discovered that the boards were warped, meaning they would never lay flat as intended. This was a major issue from the outset. Additionally, the perimeter strip was overestimated, leaving me with a completely unused roll. I also ended up with two 25-metre rolls of pipe left over, when they should have supplied 80-metre rolls. This mismatch resulted in unnecessary waste.

The manifold system was another disappointment—they supplied a 1” valve, which seems impractical for a typical domestic system. These errors not only increased my costs for additional materials, such as adhesive and grab solutions, but also significantly extended the labour time.

I sent a detailed email to their customer service team outlining all these issues. However, their response was deeply unsatisfactory. The manager merely thanked me for pointing out the problems and, shockingly, admitted that they were already aware of the issue with the warped boards. Despite this, they continue to sell these faulty boards without informing customers.

What should have been a straightforward job, taking just a few hours, ended up taking three days due to the warped boards. The extra time and materials significantly added to my expenses. It’s clear that Wunda prioritises taking your money over ensuring customer satisfaction. Once they’ve been paid, they show little regard for your time or additional costs.

I would strongly urge others to think twice before purchasing from Wunda.

Based in the remote north west of Ireland, having limited IT skills and being well into retirement age, I was faced with the challenge of configuring my Wunda E91 thermostat to my specific needs.

[I required a single on-off period every day of the week at "off peak" hours so as to avail of the night time cheap electrical tariff rate.]

I printed out the E91 manual and watched a variety of videos that were available on line but ....... "Alas!" ..... I failed to achieve what was required.

Composing an email to Wunda "techsupport" I was delighted to receive a reply by return from Luke Barrett.

Luke's clearly written instructions enabled me to quickly and easily configure the thermostat to the required parameters. [Printing out these instructions will enable me to reset the thermostat if required in the future.]

If I was to make a couple of suggestions to Wunda, I would recommend:
1. Preparing a simpler and more comprehensible manual - targeted at the less-technical reader.
2. Remaking some of the E91 videos to address specific, narrower issues. For example:
- turning on/off and understanding the symbols
- time and day settings
- -understanding the default settings for each day
- etc.
3. Allow the videos to run at an altogether slower pace!

We received very helpful support from David in technical support, and when it became clear the thermostat was the problem, he arranged for a new one to be sent. We have now received this just 2 days later and the UFH is now working. We also found the videos really clear.

Friendly, knowledgeable staff, on this occasion who solved my problem in minutes.

Wonderful experience 10/10 to Shareen who goes the extra mile.

Absolutely fantastic customer service from Shareen, called as underfloor heating wasn’t working and she talked me through the reset. So knowledgable and helpful, many companies could take note of this brilliant customer service approach. Straight through on the phone also instead of being passed around the houses - well done WundaGroup as your customer service level matches the quality of your product.

Really great experience dealing with Wunda. I decided to use Wunda as their customer support seemed to have good reviews and they can be contacted 6 days a week. As I was fitting it my self, I thought this would be useful. As it turned out it really did come in handy as I had quite a few questions throughout the installation. They were always quick to reply and really helpful. I can’t fault the service. It’s how all companies should be. Thank you

Customer service and communication has always been and remains to be some of the best. Having used Wunda professionally and personally, they're great from sales to after-sales. Their technical department really do know their products inside out, can not recommend them enough.

We required assistance from Wunda's tech support to get our hot water and heating system working. David took us through every step with care and (as was necessary) patience. We were unsure why we had gone "21st century," but so far, using the App has been a breeze..... if we can do it.... anyone can!

I primarily chose Wunda based on my research on their quality product, but also support. I'm a bit of a picky customer :-) - i changed my order options multiple times, and Wunda worked with me to adapt to best fit my needs providing what i needed with the relevant flooring diagram. When it come to fitting, it was a little challenging for the electrician and plumber who i don't think had much experience with UFH. I must have gone back and forth to Wunda 20+ times and they were amazing and the key contributor in getting the flooring all wired correctly. Thank you, you are wundaful :)

When it came to choosing an UFH system for our newly renovated home, I nervously surveyed the product for quality, durability, and customer service. Without hesitation, we give Wunda and their customer service team ( including David) a five-star rating. I am let down by the installer but not by the supplier or their excellent team. I highly recommend this product for the quality and their sales and technical team for their patient and caring support.