Wundagroup Reviews 1,455

Every time I have been in contact with the customer services (mainly technical) they have been nothing but helpful with my queries.

Samantha ! You were great . Samantha was our manager and is very knowledgeable . What ever I asked Samantha was on the ball and had the answer to hand . Her product knowledge is very good . Always able to contact her fairly quickly . A rarity these days . She filled me in on facts on underfloor heating that will help in the future . I tried a couple of other companies but only got half the answer as they didn’t know their product .A heating engineer recommended wunda and never looked back .
On lifting my floor found my joists went the opposite way . Samantha came up with new diagram quicker than she expected . Great ! Thank you very much .
The despatch and delivery were brill . Van driver too was exceptional . I have sold hifi equipment and run a company for all my working life and have experience in customer service and what a customer expects along with couriers etc .
This company is a breath of fresh air !!

Absolutely amazed with our recent experience dealing with Emily Andrews and the team at Wunda group. From receipt of our drawings Emily had our installation plan drawn up approved and our new underfloor heating system delivered to our home all this within 2 days. Will definitely be using Wunda and recommending them to clients in the future. Emily was an absolute joy to talk to, polite friendly and professional. A real hassle free experience.

Our advice to anyone considering a Wunda Under Floor Heating system is to spend a little bit of time educating yourself before jumping in with both feet.

It's important to know and understand what it is you want and expect from an UFH system.
Do you need “zoning” or want “weather compensation”. Is the ability to monitor individual room temperatures necessary in your particular property?
You should also know some basic facts about your current boiler. ie. does it have “OpenTherm” and “Heat Modulation” technology? And are you planning to add a heat pump to the system in the future?

Unfortunately, we didn’t have any of this information at the point of approaching Wunda to help us design our UFH solution.

But this is where our review of Wunda really starts…

Once we had installed the system designed for us and began to understand how it worked with our boiler and property layout, we realised that what we had bought and paid for, wasn’t quite what we wanted (this was not Wunda’s fault).

So, after a few conversations with Wunda’s Technical Support team (Shout-Out to Luke and Sam!) We were able to simplify and perfect our own, bespoke UFH system.
Unfortunately, we also discovered that quite a few of the items we’d bought as part of the original system were no longer required. However, it was without any effort or argument that Joe (Luke and Sam’s Manager) stepped in and agreed to provide a refund on the unused items sold to us.
Not many companies would do that for their clients, and I was quite surprised to receive this generous offer.
Wunda stuck with us to the very end, to ensure they had a satisfied customer. Even if it meant “un-selling” some of their products.
And that’s what elevates a good company, into a great company.
We wholeheartedly recommend Wunda – Just do a little bit of your own UFH research first, so they can better design the right solution for you and your property.

Needed some spare circuit board plastic screws. They aren't for sale separately but the team managed to find some and sent them to me free of charge. OUTSTANDING!

My plumber, although the ultimate professional needed help getting all the components communicating with each other and wunda tech group remotely sorted it. They are always quick to respond and I would recommend that anyone going to the expense of ufh use one they know can offer brilliant after sale care

Outstanding technical support from Luke and the smart controls team: patient, clear and happy to answer my stupid questions

3rd system I have installed over 18months really good quality excellent price
Called technical today to help configure the wireless roomstats explained clearly and very helpful and 3 staff programmed in less than 5mins
I will definitely be using again

Very professional and polite .
Shareen helped with all my questions
Excellent customer service .

A third of my overboards were damaged during delivery. I notified Wunda right away but it was over a week before they got back to me. The Wundatherm Overfloor system is poor in general.
It was no surprise so many panels were damaged, as it is a very flimsy system and poor value for money. I was left with lots of broken panels and with foil curled up and stuck to itself. Lots of additional time wasted during fitting using broken boards in a way that the broken bits weren't occupied by pipe, and unpeeling the stuck foil back to its place. The underlay sheets they sold to go under wooden floor were also awful, as it wasn't ‘punched’ correctly, meaning the cut outs are still precariously in place and fall out when fitting. In a sterile environment ready for flooring to go down, this can cause big issues if those 3mm cut outs make it under the floor by accident. This issue was present on around a third of the sheets. A real pain. I also went for the premium smart controls, which I've had nothing but issues with in the last 6 months. Room stats going offline here there and everywhere, smart radiator stats continuously open, despite being off. The latter also need resetting once a month to make them even barely effective. They also didn't fit my existing radiator valves, so those needed to be changed too. Poor system, poor customer service.

This company is out to scam you, they've designed a system to provide two quotes for each enquiry, one - more expensive, for the installer to provide to the customer, and another cheaper quote so that the installer can make some extra money. This is awful behaviour, I'm not sure if it's even legal. Beware

Here's a quote from their email:

Hello,
I am delighted to share some exciting news with you. Wunda has recently begun manufacturing our high-quality underfloor heating products right here in the UK. This shift has allowed us to reduce costs and pass those savings directly onto you, our valued customer.
Here’s what our exclusive trade offer entails:


Enhanced Profitability: Our new trade discount on premium underfloor heating products allows you to increase your earnings without increasing your workload.

Dual Quotation System: We now provide two quotes for each order. One features your exclusive price, and the other is designed for you to share with your customer. This new system allows you to earn additional income simply by placing an order with Wunda.

Customer Support: Our dedicated support team is available six days a week to assist both you and your customers with any queries or issues, allowing you to focus on your work.

Spoke to a lovely bloke this week, named Blue. Although I’m no longer in trade, he was super understanding and helpful. Will defo be sending all my contacts his way for their needs!

Luke Barrett was most helpful and I have always found the tech support most supportive

Great technical staff, who go the extra mile to help you out.

Highly recommended company for UFH.

i had a nightmare with setting up the system until i rang up and got into touch with Shareen who not only help fix my problem but also carried on to help me step by step to start up the system, not to mention this was all done after hours after the problem ran out until gone 6pm when the technical support closes, she was friendly vry well knowledgeable and went above and beyond to help me.

We went with Wunda because we read the reviews online and through forum posts and they definitely lived up to our expectations.

All our queries have been responded to within a day or so and their team was very patient whilst we made edits to the floor plan :) When our electrician needed some support installing the Smart Hub / Smart Connection Boxes he managed to get through straight away. All communications with Wunda have been "genuine" and they always followed through with any commitments made.

Delivery was fast - we didn't have to bank on having boxes and boxes of parts waiting to install - and all essential equipment was provided as standard.

The system was relatively easy to install - the pipes were hard work and took a bit of care to avoid kinking but all done successfully and, given we were complete amateurs, couldn't ask for much more (I would say you definitely need a router to do it properly). The plumbers who declined to install the Wunda system (having seen similar systems with "flimsier" pipe previously) were so impressed with the quality of the materials and the final setup that they took away the spare boxes and pipe we had left over to give it a try.

Now the system is working it is quiet and responsive - a great addition to our new heat pump.

I hadn't realised in advance how comprehensive the app is and we're having fun playing around with the options - including the "adaptive start" function.

The Wunda system is incredibly good value for money and hopefully more people are encouraged to choose this option.

Sharon was really friendly, patient and helpful. She answered all my questions about the wireless thermostat and placed an order for a new one. Next day delivery was really great.

Great Service highly recommended

I emailed Tech Support late one night to report a fault with my underfloor heating. The first thing the next day I received a reply from Luke with some advice which I followed up with a phone call. I spoke to another very helpful lady who suggested a few things and I eventually was pointed to check the 5amp fuse in the central receiver unit which has blown. I can honestly say that it’s really refreshing to have such prompt and efficient responses with great clear communication. Thank you WundaFloor tech support.

was recommended to Wunda group by family.

Big thank you to Emily who helped me with my order.