WUNSCHGUTSCHEIN Reviews 

90,710
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

Support: Lara Nielsen The issue was addressed and solved quickly and I have been able to redeem one of my vouchers. 1 star less only because there is a call function available but the calling tak... See more

Rated 5 out of 5 stars

The service were excellent. All the necessary actions were taken faster than expected. Mr. Simon Samuel had helped me very well. Thanks

Rated 5 out of 5 stars

I had problems using the voucher and contacted Wunschgutschein by Kontaktformular and my problem was promptly solved by Samuel Simon. Thank you very much!

Rated 1 out of 5 stars

Honestly, this is probably the worst voucher I’ve ever used. I used to buy these vouchers to give to friends, but after receiving one myself and experiencing the redemption process, I’ll defin... See more

Company replied

Company details

  1. Coupon service

Written by the company

WUNSCHGUTSCHEIN ist Deutschlands beliebtester Geschenkgutschein – die einfache Lösung, wenn man mit einem Geschenk wirklich Freude machen möchte. Erhältlich in über 110.000 Verkaufsstellen und 5.000 Filialen, ist er die Nr. 1 der Multi-Brand-Gutscheine in Deutschland. Ob online oder im Laden: Mit über 500 Partnershops und vielen bekannten Marken ist für jeden etwas dabei. Ob als Geschenk für Familie und Freunde oder als praktische Lösung für Unternehmen – WUNSCHGUTSCHEIN macht Schenken unkompliziert, flexibel und persönlich. Und hinter dem Produkt steht ein engagiertes Team von mehr als 150 Mitarbeitenden, die jeden Tag daran arbeiten, die schönste Art des Schenkens noch besser zu machen.


Contact info

4.2

Great

TrustScore 4 out of 5

91k reviews

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4.2

All reviews

(90,710)

14,758 reviews in the last 12 months

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Rated 1 out of 5 stars

Do NOT buy from them

Sadly I didn’t work. I payed for it and the code didn’t function when I gifted it to a friend. First of all, the embarrassment for gifting something that doesn’t work.
I emailed them, they claimed the code has been used and only the user can email them (data protection). My friend has been emailing them for weeks and no response. I lost 100 euro. Don’t recommend at ALL! I have yet to expect an apology email from them.

31 August 2025
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer "O.P.Kanaan",

Thank you for your review.

WUNSCHGUTSCHEIN processes real money gift cards and manages real money credit balances, which means we are subject to very strict security regulations to maximize fraud prevention.

We would be happy to review your case in detail. Please email it to the relevant department at sicherheit@wunschgutschein.com.

Best regards,
The WUNSCHGUTSCHEIN team

Rated 5 out of 5 stars

Voucher as a birthday gift

I ordered a voucher online as a birthday gift for a good friend. The online process was quick and easy. Unfortunately, the card never reached the recipient as their house had been badly damaged and delivery was not possible. However, the customer service team at Wunschgutschein refunded me the amount quickly and efficiently!
I will use them again!

15 September 2025
Rated 1 out of 5 stars

Worst Giftcard vendor.

u think you want to make someone a gift? but not with this... It takes a century, before your code is verified. (mine took multiple days). You're better off, just buying a giftcard for a specific store, or an alternative... but this is pure pain.
It feels more as if they try to scam you for your money, as that they provide you a good giftcard vendor.

9 September 2025
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer “Loki”,

Thank you for your review.

We regret that you are apparently having difficulty redeeming your code.

The code request process for the desired partner shop code is usually completed within a few minutes.

If you still have any concerns, please email us directly at reklamation@wunschgutschein.com and we will prioritize your case.

We are sure to find an amicable solution.

Best regards,
The WUNSCHGUTSCHEIN team

Rated 3 out of 5 stars

Works well with payback, less well on its own

I usually transform my payback points into Wunschgutschein vouchers. That works quite well.

Only once I decided to buy a voucher directly from the website.
I chose the digital version because I needed it straight away. That didn't work, the voucher came 2 days later, after a complaint!

5 October 2024
Rated 5 out of 5 stars

Fast and simple!

Fast and simple!

I ordered a physical card from them, got it in my mail three days after.

Really nice security feature that requires the user to activate the card.

2 September 2025
Rated 1 out of 5 stars

Hassle after hassle.

Hassle after hassle. If you want to waste over a week trying to use the giftcard, then wunschgutschein.de is for you. They hide stores, like amazon, so you use their other product. Claim they are allowed to remove giftcards without notice, even though it is advertised on the wunschgutschein itself. If you are lucky enough to redeem you card for another, then you may be lucky enough to get an error. This blocks you from using the giftcard you bought. Support: Don't bother calling. Despite muliple pages showing thier email or them say if there is any problem, please email us. The email does not work. They know it doesn't work. Would I buy this for a friend? No and not for an enemy.

9 August 2025
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer,

Thank you very much for your review.

We are sorry that you are not satisfied with our service.

We are only satisfied when you are.In any case, we will find an amicable solution.

We will reach out to you in a separate email from our specialist department to clarify the matter promptly.

Best regards,
the team at WUNSCHGUTSCHEIN

Rated 1 out of 5 stars

Arrived very late

9 August 2025
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer "terratatar@gmail.com",

thank you for your review.

We regret that you are dissatisfied with our product.

If your concern still exists, please feel free to email us directly at the responsible department reclamation@wunschgutschein.com and we will prioritize the case for you.

We will certainly find an amicable solution.

Best regards,
the team at WUNSCHGUTSCHEIN

Rated 1 out of 5 stars

3 vouchers to gift to my friend. 1 worked. 2 do not work. Please fix it!

I purchased 3 vouchers to gift to my friend to buy childrens clothes of €200 each. Total of €600 via their web page. I selected the option "receive coupon within 15min by email".

This was recommended by a childrens clothes store in Berlin

The first two vouchers arrived within 15min.

The second voucher worked. But the first one failed. The store told my friend "we need an additional verification code to make the purchase"...

I have not received such a code in my emails.

I have received no subsequent emails.

I and my friend have attempted to contact Wunschgutschein to try and sort this out.

But no replies after 4 days.

Meanwhile the store [that originally recomended we pay using the vouchers!] Is being abusive to my friend because she cannot pay for the goods ordered , my friend does not have the clothes for her children and the money has been debited from my card!

Please fix this ASAP.
Regards
Nick

5 August 2025
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear Customer,

Thank you very much for your review.

We regret that you are dissatisfied with our service.

We are only satisfied when you are.

We will reach out to you shortly via a separate email from our specialist department to clarify the case in a timely manner.

Best regards,
the WUNSCHGUTSCHEIN team

Rated 1 out of 5 stars

System is infuriating

Some vouchers have to be redeemed for the wunschgutschein site to then again redeem it for amazon. You cant just simply buy an amazon voucher from it.
Double the mail spam, douuble the entry time. Infuriating

6 August 2025
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer "Dominik",

Thank you very much for your review.

We regret that you are having challenges with the use of the WUNSCHGUTSCHEIN and are dissatisfied with us.

We are universal voucher code intermediaries.

We are not a direct payment method.

This means that you must carry out the conversion from WUNSCHGUTSCHEIN code to partner shop code on our site, as each connected partner shop has different codes.

For example, Mediamarkt has different codes than Zalando.

Therefore, this conversion at wunschgutschein.de is indispensable.

If you have any further questions, please feel free to contact the relevant department at reklamation@wunschgutschein.com.

Best regards,
the team at WUNSCHGUTSCHEIN


Rated 1 out of 5 stars

Was bad experience

No amazon....
And the system is too bad...
She make it kaufland online but they gives her from the branch....

Its useless was better if i gives her cash givt than this card..

14 July 2025
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear Customer,

Thank you very much for your review.

We regret that you are not satisfied with our service.

We are only satisfied when you are.

We will reach out to you in a separate email from our specialist department to clarify the case promptly.

Best regards,
the team of WUNSCHGUTSCHEIN

Rated 2 out of 5 stars

It would be better to buy voucher and…

It would be better to buy voucher and login to account on the same website (wunschgutschein.de). But to login, I have to use a different website (shoppingkonto.de). At the beginning, I didn‘t realise that these are two different websites. So when I forgot my password, I tried to reset it through wunschgutschein login and it didn‘t work. I find this system complicated. Other than that all is good, thank you

26 July 2025
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer,

thank you very much for your feedback.

We are sorry to hear that you are dissatisfied with our service.

We are only satisfied when you are.

In any case, we will find an amicable solution.

We will reach out to you in a separate email from our specialist department to clarify the matter promptly.

Best regards,
the team at WUNSCHGUTSCHEIN

Rated 1 out of 5 stars

Just a Platform to show advertisement.

Just a Platform to show advertisement.
Not user friendly!!

26 July 2025
Unprompted review
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer "Erik Ulbig",

Thank you for your review.

We regret that you are dissatisfied with WUNSCHGUTSCHEIN.

Unfortunately, we cannot find any indication or reasons for a negative rating in your review.

We will certainly find an amicable solution.

Please email your issue to the relevant department, which can be contacted at reklamation@wunschgutschein.com, and we will prioritize the matter for you.

Best regards,
the WUNSCHGUTSCHEIN team

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