123inkt.nl Reviews 

7,957
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

The house-brand cartridges I ordered turned out not to be compatible with my printer. I contacted the support team, and they helped me pinpoint the problem. Once we confirmed that my printer didn't su... See more

Rated 1 out of 5 stars

Bought from these scammers and thieves broken scanner that took ages to arrange to return, after their issued tracking number to return that broken garbage scanner - 3SLFVZ738822869. Month since retur... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery. There were a couple of issues with my order (the ink wasn't accepted by my HP printer for two different reasons) and I was helped very quickly and courteously both times. They pro... See more

Company replied

Rated 5 out of 5 stars

i was hesitating between two printers, then i ordered...only to realize that i got confused & ordered the wrong printer. it was saturday early morning; i sent an email to the service client asking to... See more

Company replied

Company details

  1. Toner cartridge supplier
  2. Office supplies shop
  3. Printer store
  4. Stationery shop

Written by the company

**BESTE WEBWINKEL VAN NEDERLAND 2025-2026** Met meer dan 4 miljoen klanten is 123inkt.nl marktleider op het gebied van online verkoop van inktcartridges, toners en fotopapier. Sinds de start in 2000 is 123inkt.nl één van de snelst groeiende en meest succesvolle webwinkels van Nederland met nog steeds een enorme groei. Al 18 jaar is 123inkt.nl door consumenten verkozen tot "Beste Webwinkel" in de categorie Kantoorartikelen bij de Webshop Awards. Ook is het bedrijf 11 keer verkozen tot “Beste Webwinkel” bij de Shopping Awards XL (voorheen Nationale Thuiswinkel Awards). Daarnaast is 123inkt.nl in 2010, 2015 en 2016 grote winnaar van de overall publieksprijs "Beste Webwinkel van Nederland". Bij 123inkt.nl vindt u overzichtelijk het grootste assortiment printersupplies voor de beste prijzen. Slimme logistieke processen en uitstekend voorraadbeheer zorgen ervoor dat ruim 97% van alle orders binnen 24 uur worden bezorgd


Contact info

3.9

Great

TrustScore 4 out of 5

8k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(7,957)

1,347 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! My toner had 26% capacity left, but didn't print very well anymore. They replaced it free of charge! I only phoned them to ask for technical support, wanting to know if I should replace the toner or the entire printer. I was very pleasantly surprised when the problem was solved for me! When the day comes that my printer does need replacing, I know where I'll be buying it!

21 October 2020
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Hi Kim, thank you for your kind words! We're happy to read that our customer service was helpful to you. Making our customers happy, that's our mission! Enjoy your day! Regards, 123inkt.

Rated 1 out of 5 stars

Poor customer service

Poor customer service, printer was delivered and didn't function well out of the box. They wanted to put me in a whole process that would mean I won't have a printer for another week. Just returned it, hope I get back my money. Willing to change the rating if solved correctly. What a waste of time if you get delivered defective products, its their responsibility - not mine.

2 October 2020
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Thank you for informing us about your experience with us. We would like to have a look at this situation to see if we can offer you a solution. Please email us with your 'klantnummer' or postcode en housenumber. You can email us at webcare@123inkt.nl. We look forward hearing from you. Greetings, the team from 123inkt.

Rated 5 out of 5 stars

fast and simple

fast and simple. no problems at all.

21 September 2020
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Dear Geir, thank you for your positive review. It is music to our ears that you are content with us. We look forward to your next order with us. Greetings, the team from 123inkt.

Rated 5 out of 5 stars

fast delivery, good product

I`ve never experienced anything like this: I ordered at ~10pm and the next day ~9am the order was delivered. amazing!

7 September 2020
Unprompted review
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Reply from 123inkt.nl

Thanks for this nice review. Good to read that you are happy with our service! Greetings, team 123ink

Rated 5 out of 5 stars

Perfect!

I would like to give you more than 5stars! Your service is excelent! I Ordered Very late, 23:57 and the second day i riceved my order! Perfect service, punctuality and professionalism!

5 August 2020
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

We would like to thank you for taking the time to write this review. Good to read that you are happy with our service! Greetings, team 123ink

Rated 5 out of 5 stars

Good price and service

I had a very good experience while purchasing an ink cartridge from 123inkt.nl for my cannon pixma. The price was lower than others and the cartridge is working perfect. They also sent me a return bag for returning my old empty cartridge for it's environmental friendly disposal, which is much appreciated.

23 June 2020
Unprompted review
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Reply from 123inkt.nl

We would like to thank you for taking the time to write this review. Good to read that you are happy with our service! Greetings, team 123ink

Rated 5 out of 5 stars

Rotterdam order

Ordered a printer with them - well designed web shop, swift payment, delivery was very short indeed plus they tossed in some gadgets (pen, notepad). Nice touch! Are they the cheapest? No, but close. Well enough to pick them as opposed to cheapest there is with weeks for delivey and no respnse.
Thumbs up!

16 June 2020
Unprompted review
Rated 5 out of 5 stars

Top Small Wifi printer

Super fast printing, Wifi printing work awesome via phone and i love the small size of printer 💪

9 December 2019
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Fijn te lezen dat je tevreden bent Marco! Graag tot de volgende keer. Groetjes, 123inkt

Rated 5 out of 5 stars

Lowest price

Lowest price, quick delivery and excellent service for all my necessary school supplies!

27 September 2019
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Thank you for posting this review. Nice to read that you are satisfied. Greetings, 123inkt

Rated 5 out of 5 stars

Highly recommended

Great service and easy to order website, follow up questions after ordering, were answered quickly in a professional way, I highly recommended 123inkt.nl.

13 August 2019
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Thanks for your 5* review!

Rated 5 out of 5 stars

I have been a customer for a couple of…

I have been a customer for a couple of years now and have never been dissapointed. Their customer service is one of the best I have ever experienced. I have recently had an issue with a cardridge that didn't work properly and without any further questions they sent me a new one. Search no further and place your order here!

23 May 2019
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Hartelijk dank voor je grote compliment, Sjoerd. Fijn om te lezen dat je al zo lang tevreden klant bij ons bent. We zijn je in de toekomst heel graag weer van dienst! Groetjes van het team van 123inkt

Rated 5 out of 5 stars

Fast delivery,good prices and the…

Fast delivery,good prices and the printer works as it should.A simple and efficient transaction,as it should be. Would buy from them again.

24 April 2019
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Thank you for this positive response! We greatly appreciate this. Looking forward to next time. Have a nice day. Kind regards, 123inkt

Rated 1 out of 5 stars

Never believe their publicity

Never believe their publicity, they assume to give 10% reductions but they don't also they don't take back the goods within legal terms.
Unacceptable seller

6 March 2019
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Good day, the products you ordered are not covered by the 10% discount promotion.
We see that you want to return an order with us, because it is an original product and you have opened it we can not sell it anymore. Therefore it is not possible to return the product.
If you have any questions, please contact us at webcare@123inkt.nl. Kind regards, 123inkt

Rated 5 out of 5 stars

Perfect

Perfect..! Tevreden

1 December 2018
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Bedankt voor de mooie beoordeling, Danielle! Dit stellen wij zeer op prijs. Graag zien we je terug bij een volgende bestelling. Groetjes, 123inkt

Rated 1 out of 5 stars

No full refund if returned

Absolutely not easy in returns.

We made a mistake order and only opened the package by cutting the transparent tape, the customer service is clearly only trying to refund 75% or less with the excuses that the packaging is damaged. After the 4th e-mail i have decided to leave this negative feedback.

We have been client for over 3 years, but we are not used to this kind of service.

I would advise to google another player that is either cheaper or has a better customer care.

Reply to 123inkt: I have e-mailed already 4 times. It is a waste of time. First I have to write a negative review before getting a pro-active reaction. Sadly your want to avoid full refunds, even if this is protected by law.

30 October 2018
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Good day,

Good that you express your experiences to us. We want to see if there is anything we can do for you in this matter.
For that, we need the following information: Customer number or a postal code and house number. We want to ask you if you can send this information to webcare@123inkt.nl .

We are looking forward to receiving your e-mail.

Sincerely,
123inkt


Reply to Robbert:

Thank you for your reply.
With the information from the review we were unable to find your account in our system.
That is why we have asked you to send us an e-mail with your postal code and house number.

Looking forward to your e-mail.

sincerley,
123inkt

Rated 5 out of 5 stars

Very good

Full professionalism

4 October 2018
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Hi, thank you for your nice rating. Greetings, 123inkt.

Rated 1 out of 5 stars

Worst customer service experience! Do not buy from this site.

Worst customer service experience. No refunds or do not accept returns of cartridges. Wasting money and time. Do not buy from this company!!!

30 September 2018
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Dag Rohan, Goed dat je dit via deze weg aan ons kenbaar maakt. We gaan graag voor je na wat we voor je kunnen betekenen. Wil je ons je klantgegevens laten weten via: webcare@123inkt.nl? Vast bedankt!

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