The house-brand cartridges I ordered turned out not to be compatible with my printer. I contacted the support team, and they helped me pinpoint the problem. Once we confirmed that my printer didn't su... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought from these scammers and thieves broken scanner that took ages to arrange to return, after their issued tracking number to return that broken garbage scanner - 3SLFVZ738822869. Month since retur... See more
Company replied
Super fast delivery. There were a couple of issues with my order (the ink wasn't accepted by my HP printer for two different reasons) and I was helped very quickly and courteously both times. They pro... See more
Company replied
i was hesitating between two printers, then i ordered...only to realize that i got confused & ordered the wrong printer. it was saturday early morning; i sent an email to the service client asking to... See more
Company replied
Company details
Written by the company
**BESTE WEBWINKEL VAN NEDERLAND 2025-2026** Met meer dan 4 miljoen klanten is 123inkt.nl marktleider op het gebied van online verkoop van inktcartridges, toners en fotopapier. Sinds de start in 2000 is 123inkt.nl één van de snelst groeiende en meest succesvolle webwinkels van Nederland met nog steeds een enorme groei. Al 18 jaar is 123inkt.nl door consumenten verkozen tot "Beste Webwinkel" in de categorie Kantoorartikelen bij de Webshop Awards. Ook is het bedrijf 11 keer verkozen tot “Beste Webwinkel” bij de Shopping Awards XL (voorheen Nationale Thuiswinkel Awards). Daarnaast is 123inkt.nl in 2010, 2015 en 2016 grote winnaar van de overall publieksprijs "Beste Webwinkel van Nederland". Bij 123inkt.nl vindt u overzichtelijk het grootste assortiment printersupplies voor de beste prijzen. Slimme logistieke processen en uitstekend voorraadbeheer zorgen ervoor dat ruim 97% van alle orders binnen 24 uur worden bezorgd
Contact info
Nieuw Walden 56-64, 1394PC, Nederhorst den Berg, Netherlands
- 0294-787123
- info@123inkt.nl
- www.123inkt.nl
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service! My toner had 26% capacity left, but didn't print very well anymore. They replaced it free of charge! I only phoned them to ask for technical support, wanting to know if I should replace the toner or the entire printer. I was very pleasantly surprised when the problem was solved for me! When the day comes that my printer does need replacing, I know where I'll be buying it!

Reply from 123inkt.nl
Poor customer service
Poor customer service, printer was delivered and didn't function well out of the box. They wanted to put me in a whole process that would mean I won't have a printer for another week. Just returned it, hope I get back my money. Willing to change the rating if solved correctly. What a waste of time if you get delivered defective products, its their responsibility - not mine.

Reply from 123inkt.nl

Reply from 123inkt.nl
fast delivery, good product
I`ve never experienced anything like this: I ordered at ~10pm and the next day ~9am the order was delivered. amazing!

Reply from 123inkt.nl
Perfect!
I would like to give you more than 5stars! Your service is excelent! I Ordered Very late, 23:57 and the second day i riceved my order! Perfect service, punctuality and professionalism!

Reply from 123inkt.nl
Good price and service
I had a very good experience while purchasing an ink cartridge from 123inkt.nl for my cannon pixma. The price was lower than others and the cartridge is working perfect. They also sent me a return bag for returning my old empty cartridge for it's environmental friendly disposal, which is much appreciated.

Reply from 123inkt.nl
Rotterdam order
Ordered a printer with them - well designed web shop, swift payment, delivery was very short indeed plus they tossed in some gadgets (pen, notepad). Nice touch! Are they the cheapest? No, but close. Well enough to pick them as opposed to cheapest there is with weeks for delivey and no respnse.
Thumbs up!

Reply from 123inkt.nl
Top Small Wifi printer
Super fast printing, Wifi printing work awesome via phone and i love the small size of printer 💪

Reply from 123inkt.nl
Lowest price
Lowest price, quick delivery and excellent service for all my necessary school supplies!

Reply from 123inkt.nl
Highly recommended
Great service and easy to order website, follow up questions after ordering, were answered quickly in a professional way, I highly recommended 123inkt.nl.

Reply from 123inkt.nl
I have been a customer for a couple of…
I have been a customer for a couple of years now and have never been dissapointed. Their customer service is one of the best I have ever experienced. I have recently had an issue with a cardridge that didn't work properly and without any further questions they sent me a new one. Search no further and place your order here!

Reply from 123inkt.nl
Fast delivery,good prices and the…
Fast delivery,good prices and the printer works as it should.A simple and efficient transaction,as it should be. Would buy from them again.

Reply from 123inkt.nl
Never believe their publicity
Never believe their publicity, they assume to give 10% reductions but they don't also they don't take back the goods within legal terms.
Unacceptable seller

Reply from 123inkt.nl
No full refund if returned
Absolutely not easy in returns.
We made a mistake order and only opened the package by cutting the transparent tape, the customer service is clearly only trying to refund 75% or less with the excuses that the packaging is damaged. After the 4th e-mail i have decided to leave this negative feedback.
We have been client for over 3 years, but we are not used to this kind of service.
I would advise to google another player that is either cheaper or has a better customer care.
Reply to 123inkt: I have e-mailed already 4 times. It is a waste of time. First I have to write a negative review before getting a pro-active reaction. Sadly your want to avoid full refunds, even if this is protected by law.

Reply from 123inkt.nl
Worst customer service experience! Do not buy from this site.
Worst customer service experience. No refunds or do not accept returns of cartridges. Wasting money and time. Do not buy from this company!!!

Reply from 123inkt.nl
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







