1ère Avenue Reviews 

251
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely helpful, welcoming, and genuinely attentive during their store visits. Shoppers also highlight the fantastic selection of beautiful items, exceptional service, and the wonderful atmosphere when finding their ideal pieces. Some reviewers were not happy with certain aspects of their purchases, merchandise quality, or online orders. Specifically, a few consumers noted persistent problems regarding product sizing accuracy, difficulties receiving refunds after returns, and occasional missing items. These occasional setbacks highlight areas where some clients experienced challenges despite the otherwise positive overall feedback.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptionally warm, welcoming, and patient... See more

Service

Clients share appreciation for the service, highlighting the exceptional hospitality and attention to detail... See more

Product

Customers consistently report positive experiences with product selection and quality. Reviewers frequently... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how comfortable they felt... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are consistently excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item came within the timeframe expected. The item was in stock, although my local store was unable to get in my size, so they seem to stock adequate variety of sizes. The item comes beautiful... See more

Company replied

Rated 5 out of 5 stars

My daughter and I went shopping for her prom dress, and from the moment we arrived, we loved the atmosphere of the place. It was warm, welcoming, and lively, with such friendly staff that we immedia... See more

Rated 5 out of 5 stars

My sister was served by Tamara for her prom dress. She and the whole staff are absolutely incredible! They were super helpful, honest and were a great guidance. So welcoming, caring and loving. They a... See more

Company replied

Rated 5 out of 5 stars

Helpful staff, Melissa was so sweet. I came here to shop for my prom dress. She gave me her honest opinion on my dress picks and even taught my mom how to tie my dress. Loved the shop’s great selectio... See more


Company details

  1. Ladies' clothes shop
  2. Clothing Shop
  3. Dress Shop
  4. Fashion accessories shop
  5. Outerwear Shop
  6. Plus Size Clothing Shop

Written by the company

1ère Avenue is a family-run Canadian boutique dedicated to exceptional client care and a personalized shopping experience for more than thirty years. As an official retailer of Joseph Ribkoff and other renowned designers, we proudly offer a curated selection of contemporary fashion that blends craftsmanship, comfort, and sophistication. Whether shopping online or visiting our boutique, clients enjoy attentive guidance from a team that values honesty, expertise, and style. Our flagship boutique features two floors of garments and accessories, with private fitting rooms designed for comfort and confidence. Whether you are searching for everyday essentials, eveningwear, or pieces for special occasions, our associates are here to help you discover silhouettes that make you feel your best. Our online experience mirrors the care found in-store, offering fast shipping, responsive customer service, and detailed product information to support a seamless shopping journey from start to finish. 1ère Avenue est une boutique familiale canadienne qui se consacre à un service client exceptionnel et à une expérience d’achat personnalisée depuis plus de trente ans. Détaillant officiel de Joseph Ribkoff et d’autres designers réputés, nous proposons une sélection soigneusement choisie de pièces contemporaines alliant qualité, confort et élégance. En boutique ou en ligne, chaque cliente bénéficie d’un accompagnement attentionné et d’une expertise sincère. Notre boutique s’étend sur deux étages de vêtements et d’accessoires, avec des cabines d’essayage privées conçues pour offrir confort et tranquillité. Que vous recherchiez des essentiels du quotidien, des tenues pour une occasion spéciale ou un look signature, notre équipe est là pour vous guider. En ligne, nous offrons une expérience fluide, un service client réactif et une livraison rapide pour vous accompagner à chaque étape.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

251 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(251)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I liked that the saleswoman brought me…

I liked that the saleswoman brought me several models to try on. It was a great experience overall.

29 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Koralie,
We are so happy to hear that! Thank you for your support. :)

Rated 5 out of 5 stars

Amazing service great owner !

Amazing service great owner !

29 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Pia,
Thank you for your kind comments and for visiting our boutique. We are so happy you enjoyed your experience!

Rated 5 out of 5 stars

Amazing service

Amazing service, employees are very nice and helpful (shout out Melissa) and a great selection of dresses!!

28 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Chiara,
Thank you for your kind comments! We are so happy to hear that our team made your experience enjoyable and that you enjoyed our selection of dresses!

Rated 5 out of 5 stars

Rachida the goat

I was served by Rachida AKA the best seller, she found my dream dress and was so kind to me and my family. I definitely recommend her. :)

27 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Camille,
We are SO happy to hear that Rachida helped you find your dream dress! We're so glad you loved your experience and we thank you for visiting our boutique!

Rated 5 out of 5 stars

amazing

my server was amazing she was always there to help and give me my size and advice

27 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Claudia,
We're so glad you loved your experience and we thank you for visiting our boutique!

Rated 5 out of 5 stars

The dresses are really pretty

The dresses are really pretty! Tamara the staff helps us a lot and she is really nice! Totally recommend the experience

26 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hello,
Thank you so much for your kind comments! We are so happy to hear you enjoyed your experience and will make sure to pass along your comments to Tamara!

Rated 5 out of 5 stars

Great shop for your prom dress

Helpful staff, Melissa was so sweet. I came here to shop for my prom dress. She gave me her honest opinion on my dress picks and even taught my mom how to tie my dress. Loved the shop’s great selection and display. The dresses are perfectly organized by colour which makes your search easier. The boutique even has a runway with multiple mirrors and lights, which makes it easy to see and picture yourself at the ball. Overall great experience, great selection and great staff.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

They were so helpful

They were so helpful, I tried on 7 dresses and they gave me many compliments and overall the atmosphere was perfect. I’m so glad I got to get my dream dresss here!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Loved it!

The workers were very friendly and honest, which was very appreciated for someone as indecisive as me. Melissa helped me and she was such a sweetheart who made me feel confident in everything I tried.

23 December 2025
Unprompted review
Rated 4 out of 5 stars

Super service

Super service

23 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Bonjour Ariane,
Merci beaucoup, nous sommes ravis que vous ayez apprécié votre expérience chez nous!

Rated 5 out of 5 stars

Turning Prom Dress Shopping into a Joyful Moment

My daughter and I went shopping for her prom dress, and from the moment we arrived, we loved the atmosphere of the place. It was warm, welcoming, and lively, with such friendly staff that we immediately felt at ease.

Tamara was absolutely wonderful. She was warm, kind, and incredibly knowledgeable, and helped my daughter feel completely comfortable while choosing her prom dress. Her care and attention to every detail made the experience truly special. Thank you, Tamara, for making this moment so memorable.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Anaïs était magnifique

Anaïs était magnifique. we would never choose any other place for dresses. they are wonderful here and make it a lifetime experience for girls choosing their prom dresses. the patience they have is out of this world

22 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Alexia,
Wow thank you so much for your amazing and kind feedback! We are so happy to hear this. Your support means the world to us!

Rated 1 out of 5 stars

Don’t buy if you are from EU

Don’t buy if you are from EU. They charge you taxes and duties which they don’t pay because they declare that your purchase is lower then 100 dollars.
Another fraudulent company!!!

1 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

We’re sorry for the confusion.

For your order, the duties and taxes you were charged were not only paid, but the total amount paid to the carrier was higher than what you were charged at checkout. We covered the additional cost on your behalf.

If you’d like, we’re happy to review the details with you directly and clarify how the charges were applied.

Rated 5 out of 5 stars

Very great service

Very great service. A big variety of dresses and colours for prom.

20 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Areej,
Thank you for your kind words. We are so happy to hear you enjoyed your experience at our boutique! We appreciate your support!

Rated 5 out of 5 stars

dress

very good staff, found the perfect dress

20 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Coralie,
Thank you for your kind words. We are so happy to hear you found your perfect dress! Thank you for your support!

Rated 5 out of 5 stars

WOW!

Personnels super
Très patiente
Robe de qualités
J’ADORE MA ROBE!!

14 December 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Bonjour Savana,
Merci pour vos commentaires, nous sommes ravis d'apprendre que vous avez apprécié votre expérience chez nous!

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