365Rider Reviews 

Reply from 365Rider

Jul 14, 2026

Dear Jeff,

We are a Spanish company with our physical headquarters in Spain, and we ship internationally. As clearly stated on our website before completing any purchase, all orders shipped outside the European Union or to destinations subject to customs regulations may be subject to import duties, taxes, customs clearance fees, and other applicable charges.

These charges are not set, collected, or managed by 365Rider. They are determined exclusively by the customs authorities and other competent government agencies in the destination country, over which we have no control.

Likewise, if a returned shipment is held by Spanish Customs, the customs authorities may require the corresponding duties or fees to be paid before the shipment can be released. This is a legal customs procedure that is entirely outside our control, and we have no authority to modify or waive these charges.

All of this information is clearly published in our Terms and Conditions of Sale. As an international buyer, it is the customer's responsibility to familiarize themselves with the import regulations and any applicable customs charges in their country before placing an order.

Best regards
365Rider.

Reply from 365Rider

Aug 4, 2026

Dear customer,

We are sorry to read your review. Unfortunately, as you have not provided an order number, we are unable to identify your order or verify the circumstances described.

We would nevertheless like to clarify that our return conditions are clearly stated on our website: return shipping costs are the customer’s responsibility, as are any costs associated with an international return. We understand that international returns can sometimes take longer to arrive at our warehouse, and for this reason, we are often flexible with the return timeframe when the delay is due to the shipping process.

We are therefore unable to comment on the specific circumstances of your case without being able to identify the order. If the return took five months to resolve, we would genuinely like to investigate what happened and understand where the delay occurred.

Please provide us with your order number so that we can review the case. We are always willing to look into an issue and find a solution when something has not gone as expected.

Kind regards,
365Rider Team

Reply from 365Rider

Jun 30, 2026

Dear Mauricio,

We do not agree with your version of the facts, and we do not accept unfounded accusations about the way we operate.

As stated in our Terms and Conditions, customers have 24 hours after delivery to report incidents related to the condition of the product. In your case, the claim was submitted more than 48 hours after delivery.

Even so, our Customer Service team reviewed your case and provided you with the available options and instructions to proceed with the return.

At 365Rider, we do not ship products differently depending on the customer’s location. That statement is incorrect, unfair, and does not reflect our way of working.

It is regrettable to see such accusations made publicly, as they affect a team that works hard every day to provide the best possible service to our customers.

Best regards,
365Rider

Reply from 365Rider

Jun 30, 2026

Dear customer,

We are sorry that your experience did not meet your expectations.

In this case, one of the items in your order was unfortunately out of stock, and the communication needed to resolve this situation delayed the preparation of the shipment. Even so, the order was processed and shipped once the situation was clarified.

Please also note that the delivery time depends on the destination country and the shipping method selected at checkout. In your case, the shipment was to Greece and the selected method was not an express service.

We regret the delay and take your feedback into account to improve our communication and order management.

365Rider