Two purchases, both delivered on time and both exactly as ordered. Personally, I find this shop very trustworthy. They also keep you updated throughout the delivery process, which I really appreciat... See more
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See what reviewers are saying
I ordered some Asics Superblast 3 from here as I couldn’t get the colour and size I wanted from my usual supplier. I was sceptical at first t’as this was the first time I had used 365 Rider, but I had... See more
Superblast 3 arrived with the sole coming apart I ordered a pair of ASICS Superblast 3 from 365Rider. When I received them, I was very disappointed to find that part of the sole at the front... See more
Quick, precise and at a good price. there are many good shoes, but not of all sizes. the only improvement I would suggest is a better way to search by sizes, as the filter sistema in the store i... See more
Company details
Written by the company
Welcome to our online store specialized in running, cycling or swimming. Here you will find a wide variety of sports products and equipment from the best brands on the market to improve your performance and enjoy your favorite sport to the fullest. Our website is designed to offer you an easy and secure shopping experience, with detailed information about each product and reliable payment options. In addition, our customer service team is available to answer any questions you may have and provide personalized advice on which products best suit your needs and sports goals. Browse our online catalog and discover everything we have to offer. We are here to help you achieve your sports goals!
Shipping Guarantee and personalised customer service.
Free shipping in 24/48 hours.
Free shipping in 24/48 hours. Easy and secure payment. 30 days returns.
Contact info
Calle La Costera 2 Bajo Izquierda, 46015, Valencia, Spain
- +34 518 89 81 34
- info@365rider.com
- www.365rider.com
4.2
Great
18k reviews
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Delivery, price and product, all the best
2 June 2026
May use AI-assist with repliesRead more
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already damaged shoes and getting the…
already damaged shoes and getting the retourn done i am still in the process !
4 June 2026
Reply from 365Rider
Dear Christian,
We have reviewed your case and confirmed that our customer service team provided a solution for the issue reported.
The product was returned to our facilities and, following the corresponding review process, a full refund was arranged. Throughout the process, our team managed the return and the associated costs in order to resolve the matter appropriately.
Sincerely,
365Rider Team
Late delivery
Gave me a delivery window. Delivered 1 week after the window. I had to go and buy another pair of runners as they were for a marathon. Why give delivery dates if you can’t meet them? Emailed customer service, but they weren’t too bothered about my problem.
4 June 2026
Reply from 365Rider
Dear Paul,
After reviewing your case, we confirmed that the item ordered was a backorder product, with a preparation time longer than that of products available for immediate dispatch. This information was communicated to you during the processing of your order.
The delivery dates displayed on the website are estimated timeframes and may be affected by actual product availability and supply-related logistics circumstances. Our team informed you of the delay as soon as updated information regarding your order became available.
In addition, your inquiries to our customer service team were answered and handled based on the information available at each stage of the process.
Sincerely,
365Rider Team
You must stop deliveries fee
1 June 2026
My first rating was a 5 star but!!!
My first rating was a 5 star, but is was premature as what ordered is not what i recieved, so i was very diasappointed after 10 days of waiting for a delayed delivery also. I will say that 365Rider did offer some compensation as a resolution which they did honor so no broken proimse there for which i am gratefull. But i am still sitting with an item i did not request as it would cost to much to send back at my expense so the reason for only 3 star rating. So now i need to try and sell the wrongly delivered item and then decide do i risk ordering with 365Rider again
3 June 2026
Reply from 365Rider
Dear Ian,
Thank you for updating your review and for acknowledging the resolution that was provided.
After reviewing your case, we confirm that an error occurred with the item shipped. As your order was destined for the United Arab Emirates, the return shipping costs and logistics involved were significantly higher than for a standard domestic return. For this reason, our team worked to offer an alternative solution and provided partial compensation, which was accepted and processed accordingly.
We appreciate your recognition that the agreed resolution was fulfilled. Our team always aims to find the most reasonable solution available based on the specific circumstances of each case.
Sincerely,
365Rider Team
very good overall experience
28 May 2026
Price was good
Price was good, delivery took a couple of days longer than quoted. Would purchase from them again
27 May 2026
Gut gut gut.
27 May 2026
Weird Situation
The delivery of my product has been delayed for more than a week, and I still haven’t received it. For the past week, the shipment status has remained exactly the same with no updates whatsoever.
What makes this even more frustrating is that I have been unable to reach a human representative for support. Every attempt to get help leads me to an automated system that simply repeats the same tracking status without providing any useful information.
At this point, I have no idea where my shipment actually is, whether I am ever going to receive my product, or when it is expected to arrive.
After all of this, I received a survey asking for my opinion. Seriously? How can you ask for feedback when the product has not even been delivered and no one has been able to provide a proper update?
I expect an immediate explanation regarding the delay and a clear update on the status and expected delivery date of my shipment.
27 May 2026
Reply from 365Rider
Dear Ahmed,
We have reviewed your case and confirmed that the shipment is destined for the United Arab Emirates. International shipments of this type may be subject to customs procedures, import controls, and additional processing by local authorities and logistics operators, which can affect transit times and are outside the direct control of 365Rider.
According to our records, our team has remained in contact with you and has been working with the carrier to request updated information and help expedite any pending procedures related to the shipment whenever possible.
We continue to monitor the case with the transport company and provide all available updates as soon as we receive them. At this time, we are awaiting further information from the logistics operators involved in the delivery process.
Sincerely,
365Rider Team
Will definitely order again
Just as described, great shoe.
Quick delivery. I would definitely order from 365Rider again
25 May 2026
Scam
I ordered 2 pairs of Shoes. It was clearly stated "Return within 30" days. When i want to send back one pair, it says they´re not eligible for return.
This is scam. Never again.
10 June 2026
Unprompted review
Reply from 365Rider
Dear Michael,
According to our records, there is no rejected return request or any communication from our team stating that the item was not eligible for return.
In fact, the return procedure was sent to you by email, in accordance with the conditions published on our website. For this reason, we do not have any information supporting the claim that the return could not be processed.
Sincerely,
365Rider Team
Very good shop!
This shop is very good. Price, communication and delivery were all spot on. Delivery was faster than promised, the product came in a solid package and the delivery updates were right like they should be.
Thanks 365 Rider, keep up the good stuff!
25 May 2026
Good selection but very poor customer…
Good selection but very poor customer service. I ordered a pair of shoes due to be delivered 2nd June-maximum 4th June. In trying to contact them to make sure it will be delivered all emails were replied by AI with a pre written response. Telephone line did not respond. I was not able to talk to a human for days. All emails were confirming delivery ontime. Finally a person replied and told me it was NOT going to be shipped before the 2nd and could not confirm delivery time. I ended up cancelling order as I was flying out on the 7th and did not want to risk it. Probably a drop shipping website.
1 June 2026
Unprompted review
Reply from 365Rider
Dear Marios,
According to our records, our team responded to your inquiries and provided updated information regarding the status of your order as soon as it became available.
The delivery dates shown on the website are estimated timeframes and may be affected by logistics or stock availability factors beyond our direct control. For this reason, when it was no longer possible to confirm delivery within the timeframe you required, this information was communicated to you so that you could make the decision that best suited your needs.
Furthermore, 365Rider is a specialized sports retailer working directly with official brands and distributors. Therefore, the statement that our business operates as a dropshipping company does not reflect the nature of our activity.
Sincerely,
365Rider Team
Very quick delivery and everything all…
Very quick delivery and everything all good with the product. I bought asics metaspeed sky tokyo for 60 euro cheaper than anywhwere else
21 May 2026
Faulty product… no communication
I sent an email on 8th May regarding faulty product received. Order number 402400. I was told that they would contact the brand and communicate with me throughout the process. I emailed again on 24th May as I had not received any communication. I still haven’t received an email back. The trainers that I bought was very expensive and for a race that I have in 2 weeks. Terrible customer service!!
8 May 2026
Unprompted review
Reply from 365Rider
Dear Aisling,
We have reviewed your case and can confirm that on May 11th, we sent you a communication requesting that you complete a necessary step in order for us to process your claim under the manufacturer's warranty. However, we did not receive a response to that request.
As the required information was not provided, the warranty claim has remained pending and we have been unable to proceed with the process.
365Rider Team
Reply from 365Rider
Dear Sultan,
We have reviewed your case and, according to our records, the order was successfully delivered.
If there is any specific issue regarding the delivery or the product received, we would be happy to review it. However, the shipment associated with your order shows as delivered by the carrier.
Sincerely,
365Rider Team
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