42nd Street Photo  Reviews 470

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, patience, and extensive knowledge, making every interaction pleasant and informative. Many highlight the exceptional customer service, noting that employees genuinely care and go above and beyond to assist with product explanations and technical support. People also appreciate the high-quality products, competitive pricing, and impressive variety of camera gear and accessories available. However, some customers also noted issues with trade-in assessments, finding them to be lower than expected. A few people also mentioned concerns regarding pricing and the final cost of their purchases.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the quality and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and attentiveness. Reviewers... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Price

Users describe positive interactions with price, often highlighting good and competitive prices on items like... See more

Retail

Reviewers mention positive feedback about retail. Customers consider it a great place to shop for photography... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality of items, noting they are... See more

Based on these reviews

Rated 5 out of 5 stars

I came into the store in search for a new camera and was very successful! I was provided with very attentive and patient customer service. I finally settled on a canon r100 with 18-45mm lens, no pushy... See more

Rated 5 out of 5 stars

As we were sightseeing in midtown New York, I saw this shop an wanted to scout for an upgrade to our aging Nikon equipment. As we were exploring, my husband saw the Canon r8. Then came the salesman to... See more

Rated 5 out of 5 stars

Excellent Aftercare Customer Support !!! I recently purchased a Nikon z8 camera plus lens and handful of items. The camera is more than everything I hoped and expected. Bought at a great price and a... See more

Company replied

Rated 5 out of 5 stars

High quality camera gear and excellent service Excellent customer service and great price. I bought a new R6 mk2 plus 24-105mm L lens, and traded an older lens. Both transactions were seamless, with... See more

Company replied


Company details

  1. Photography shop
  2. Electronics store

Information provided by various external sources

We sell digital cameras, camcorders, audio and video electronics. Located in the heart of New York City, we are the store you've known for over 40 years. Shop online 24/7 or visit our store on 5th Avenue between 35th&36th street for deeply discounted electronics.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

470 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I spent weeks researching a lens and then found 42nd Street Photo

I spent weeks researching the purchase of new lens for my son. He had requested a Canon 85mm f/1.2L II USM lens for an upcoming film festival, and I wanted to find the best deal. I searched all of my regular sites, but then ran across 42nd Street Photo's website. I had never made a purchase here before, and in fact, I had never seen their site. But what I found was a NEW lens for a price that was CHEAPER than advertised used lens from competitors. When trying to finalize my order, the staff was also very helpful as I selected an UF filter to protect the lens, and cooperated in helping me get expedited shipping to ensure it arrived in time for his film festival. In the end, I saved over $350...and I got a NEW lens, delivered on time, with exceptional service...and my son was excited! A win-win purchase and encounter. A+++++

28 April 2018
Unprompted review
Rated 5 out of 5 stars

42nd Street Photo is my 1st choice.

I am looking to purchase a canon 16-35 mm f/4 lens and 42nd Street Photo has the lowest price as usual. I called them
this morning and Michael recognized my voice immediately and it felt good speaking to a friend instead of a stranger. I have been
shopping at 42nd street photo for over 10 yrs. I bought a canon T4i, Canon 6D, 24-70 mm f/2.8 Lens, 70-200 mm f/2.8 Lens and
Macro 100 mm f/2.8 Lens from 42nd Street Photo. I trust them with my camera’s gears. 42nd Street Photo is my 1st choice.

27 April 2018
Unprompted review
Rated 5 out of 5 stars

Not only are the prices significantly…

Not only are the prices significantly lower than any other place I could find on the web their customer service is really what stood out. They contacted me two three times after my purchase letting me know the details and asking how my experience was, very professional and will do business with them again.

27 April 2018
Unprompted review
Rated 5 out of 5 stars

Always great prices

Always great prices, great packing & shipping. Never a problem with these guys. We have two companies and have been buying equipment from them for over a decade.

27 April 2018
Unprompted review
Rated 5 out of 5 stars

This my second(or third,can't…

This my second(or third,can't remember!) purchase from 42nd Street Photo.
Customer service second to none, they even call to see how you like the product you bought,etc..Shipping was lightening fast. Would recommend these guys anytime!

27 April 2018
Unprompted review
Rated 5 out of 5 stars

Best prices and good customer service

I've purchased several items from 42nd Street Photo and keep coming back because their prices are better than any where else. I always buy name brand items that are new. They have always been shipped promptly and are received in good condition. In January 2018 I purchased a Canon EF 1.4X III Extender TeleConverter for Canon Lenses and it is identical to what I would have purchase anywhere else and exactly what I wanted. Other purchases in the past year include a Canon EOS 5D Mark IV DSLR Camera body, a Canon EF 100-400mm f/4.5-5.6II Image Stabilized Lens and a Canon EF 24-70 II USM Autofocus lens. I've saved hundreds of dollars by shopping here and I wouldn't keep coming back if I wasn't completely satisfied.

27 April 2018
Unprompted review
Rated 5 out of 5 stars

Purchased a SIgma F4.0 24-105 DG Zoom

Purchased a SIgma F4.0 24-105 DG Zoom. Lens was a great price and was delivered as described on time. I also called them about some warranty questions. Answered questions with no pressure to upgrade warranty. Lens is great too.

9 April 2018
Unprompted review
Rated 5 out of 5 stars

A+ Product and customer service.

I love the camera I ordered. The staff was very helpful, so that I was able to use the camera as soon as it arrived. Without their help, I would have just been looking at it. The price was the best too!

4 April 2018
Unprompted review
Rated 5 out of 5 stars

Canon 7D Mark II

Just purchased a Canon 7D Mark II. The sales rep, Michael, was very professional and provided info to me that helped in my decision to purchase this camera. Can’t wait to get it. I enjoyed talking to him. Will definitely deal with him again for future purchases.

2 April 2018
Unprompted review
Rated 5 out of 5 stars

Always accurate desciptions, always great service.

I purchased a Canon EOS 80D Canera Body and Sigma 18-35mm f/1.8 DC HSM Art Lens. The description of each online was very accurate, and they have worked great (12 months now). The staff at 42nd Street Photo is very knowledgeable and take the time to answer any questions you may have. Shipment of both items was very fast. I will definitely be making more purchases from 42nd Street Photo in the future.

28 March 2018
Unprompted review
Rated 1 out of 5 stars

Be Aware!!! Bait and Switch. Horrible Business

I had never done business with 42St Photo and thought that I found a really good deal on a Nikon D7200. The next day I get a call describing that they just wanted to make sure that I knew I had purchased a European version of the camera and that I needed to pay $200 more for the US version. Oh, and that for the trouble they would throw in a $200 16GB SD card for free. What a joke! Where in the hell does a 16GB SD card (I don't care what speed it is) cost that much. The guy was very pushy and a complete idiot. I knew some thing was wrong immediately and canceled my order. He tried very hard not to let me cancel saying that I was paying the same amount as other places. These guys don't deserve to be in business.

26 March 2018
Unprompted review
Rated 5 out of 5 stars

Reliable company and I'll purchase from them again

I purchased Canon 135mm F/2 from 42nd street. I was kind of nervous when placing order since that was my first purchase from it but the price was much lower than Amazon that I could not miss. It ended up to be a happy experience. The item arrived timely in perfect condition. I'm now confident with the company will come back again.

23 March 2018
Unprompted review
Rated 5 out of 5 stars

I bought a Canon 5D4 SLR camera body…

I bought a Canon 5D4 SLR camera body last January. I still love this camera and have used it shoot many fatanstic shots that earned me high reputation in my photographic circle. The price I paid was well below then market price.

19 March 2018
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, prices, customer service and after the sale follow up! Very knowledgeable staff and very easy to talk to! I will definitely do business with 42nd Street Photo again.
Bruce
South Dakota

18 March 2018
Unprompted review
Rated 5 out of 5 stars

I have purchased 3 cameras from 42…

I have purchased 3 cameras from 42 Street Photo and have always received prompt and friendly service. They also have the lowest prices around and shopping there is always easy, whether it be on-line or with a quick phone call. Will definitely shop there again for any of my photography needs.

15 March 2018
Unprompted review
Rated 5 out of 5 stars

Three major purchases...great store!

I've now purchased three lenses from 42nd Street Photo and they are outstanding. Not only do they almost always have the lowest price for high-end gear, but they are meticulous about their shipping and customer service providing follow-up phone calls and ensuring things went well. Highly recommended!

13 March 2018
Unprompted review
Rated 5 out of 5 stars

excellent customer service

A person from 42nd st contacted me prior to sending out my shippment. This was a great help to me since I was going out of town the week I ordered it and was afraid I would not receive the item before I left and that it would be sitting outside in the cold weather until I returned. I was assured that I would receive the package the next day (I did order priority shipping) before I left on my trip.

13 March 2018
Unprompted review

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