42nd Street Photo  Reviews 

469
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff for providing exceptionally attentive support, valuable advice, and expert guidance during their store visits. Many people also deeply appreciate the highly competitive market prices, smooth online transactions, and the truly impressive variety of high-quality photography equipment available. Some reviewers were not happy with unexpected online pricing mistakes, very low trade-in evaluations for older equipment, and poor deteriorating product packaging conditions. Consumers noted that these specific drawbacks occasionally created quite frustrating moments during an otherwise extremely seamless and highly satisfying purchasing journey.

What people talk about most

Product

People report positive experiences with product, noting that items arrive quickly in pristine condition and... See more

Staff

Customers consistently note positive experiences with staff, highlighting attentive and knowledgeable team... See more

Price

Customers expressed great satisfaction regarding the price, noting that costs are highly competitive and... See more

Quality

Users describe satisfaction with quality, noting that items arrive in pristine condition and are built to... See more

Customer service

Clients share positive opinions on customer service, highlighting seamless experiences and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As we were sightseeing in midtown New York, I saw this shop an wanted to scout for an upgrade to our aging Nikon equipment. As we were exploring, my husband saw the Canon r8. Then came the salesman to... See more

Rated 4 out of 5 stars

Bought a Sony E mount 18-135mm lense at a great price, the transaction was flawless except that I wanted to trade in an older lense but I couldn't because of the low price and assessment. Up-to-date c... See more

Rated 5 out of 5 stars

High quality camera gear and excellent service Excellent customer service and great price. I bought a new R6 mk2 plus 24-105mm L lens, and traded an older lens. Both transactions were seamless, with... See more

Company replied

Rated 5 out of 5 stars

I came into the store in search for a new camera and was very successful! I was provided with very attentive and patient customer service. I finally settled on a canon r100 with 18-45mm lens, no pushy... See more


Company details

  1. Photography shop
  2. Electronics store

Information provided by various external sources

We sell digital cameras, camcorders, audio and video electronics. Located in the heart of New York City, we are the store you've known for over 40 years. Shop online 24/7 or visit our store on 5th Avenue between 35th&36th street for deeply discounted electronics.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

469 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(469)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Very professional and knowledgeable staff. I don’t buy my photo equipment anywhere else.

18 June 2018
Unprompted review
Rated 5 out of 5 stars

Easy order and great service

It was easy to order the lens I'd been eyeing for awhile. They called to make sure I had selected what I'd intended - the right version and accessories. The lens came quick and in perfect shape. I appreciated the follow up and the great price!

3 June 2018
Unprompted review
Rated 5 out of 5 stars

Lens

Quick and easy service. The lens I purchased was the lens that was shipped. I received a follow up call to determine if I was ordering the correct lens for my camera and use.

27 May 2018
Unprompted review
Rated 5 out of 5 stars

42 St Photo is top notch

I've always had a good experience with 42nd St photo. Their prices are competitive, and I'm confident that the product I order is as stated in their advertisements. I have no problem recommending them as top-notch.

9 May 2018
Unprompted review
Rated 1 out of 5 stars

He will only stare at your 20% so-called return fees.

Worst shopping experience in this shop.
He will only stare at your 20% so-called return fees.
I booked a Nikon D850 camera. The merchant modified my order without my knowledge and added $1,000. I called to ask if I was out of stock. The merchants promoted the so-called US version of the D850 to the same product. However, the price of the camera was more than $1,000 for me to make additional payments. So I proposed to cancel the order and refund, merchants do not allow direct refunds for various reasons. I called again for a refund to cancel the order and the merchant immediately informed that it had been shipped. Request to provide ups package number, but was told to wait again and again! ! ! I sent 6 e-mails and the merchant did not reply! ! ! I will safeguard the rights through legal channels in the end!

7 May 2018
Unprompted review
Rated 5 out of 5 stars

I have shopped for my camera gear at…

I have shopped for my camera gear at 42nd Street Photo for almost four decades. During that time I have purchased thousands of dollars worth of camera bodies, lenses and accessories. I always found 42nd Street to have the lowest prices and the quickest service. That latter point is especially important to me since for almost all of the time I have been a customer I did not live in NYC and my purchases arrived via mail in Alaska, Arizona and Washington.

6 May 2018
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience. Purchase a wide angle lens, very helpful in picking the best option within my price range. wonderful customer service and lens was received on time as promised.

Thank you,
Luis Pezzini

6 May 2018
Unprompted review
Rated 5 out of 5 stars

I purchased my Sony Alpha 99 M2 from…

I purchased my Sony Alpha 99 M2 from 42nd Street Photo. The ordering experiencing was very easy and fast. They offered the best pricing for the camera and associated accessories.

I would highly recommend 42nd Street Photo.

Great services, professional and fast.

Steve

3 May 2018
Unprompted review
Rated 5 out of 5 stars

I received great service from a company that's been around for a long time..

I was shopping for a Canon SL1 camera with a 18-55mm lens and 42nd Street Photo had the best price. I placed my order online and the camera was promptly shipped. The camera arrived in perfect condition and a complimentary cleaning kit was sent with the camera. Originally from the east coast, I have purchased from 42nd St. Photo before the internet came into existence. It really was no surprise that I received great service from a company that's been around for a long time.

29 April 2018
Unprompted review

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