Pleased with our Horizon Parasol. Queried the colouring of the granite base and received a satisfactory explanation. Then unexpectedly received a further friendly email from the MD explaining... See more
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Family members purchased wooden furniture. Poor quality, Poor workmanship and non existant warranty. To be told to expect the table to split at the cost of £1500 and this is acceptable is a joke. I... See more
Company replied
We have only just purchased this furniture, so it is early days to report upon long term quality control. However, the furniture presents in a very nice way, kit looks good, is extremely comfortable... See more
We purchased two sets of 4SO garden furniture 8 years ago. It is still in top condition despite being stored outdoors uncovered for the whole period. One slight weave problem on a table edge resolved... See more
Company details
Written by the company
Stylish design and robust quality: celebrate being outdoors in every season with 4 Seasons Outdoor garden furniture! High-quality design furniture that allows you to enjoy the sun, but which can easily cope with a shower. 4 Seasons Outdoor offers garden furniture and accessories in wicker, stainless steel, Textilene and teak. With its extensive range, 4 Seasons Outdoor has a set that suits every style and every garden. An innovative A-brand with class!
Contact info
4 Seasons Outdoor UK Ltd, Transcentral, Bennet Road, Reading, RG2 0QX, Reading, United Kingdom
- 01628 820390
- chris@4so.co.uk
- www.4seasonsoutdoor.co.uk
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Replied to 80% of negative reviews
Typically replies within 24 hours
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We ordered a pair of outdoor chairs…
We ordered a pair of outdoor chairs from John Lewis. We received a confirmation call very quickly for the delivery. The delivery person was very punctual, professional, polite and friendly. The chairs are very cozy as I expected. It’s a great shopping experience.
Very happy!
We ordered our furniture through John Lewis. Excellent service, arranged delivery which was done well. We have found the products (chairs and side tables and coffee table) to be as expected and of a lovely quality. Easy to assemble. Very happy!
Excellent service and excellent carpet…
Excellent service and excellent carpet ! Perfect
Last week 4 Seasons Outdoor replaced…
Last week 4 Seasons Outdoor replaced our damaged 3 year old parasol free of charge including delivery. We had requested a new part only. They were a pleasure to deal with, can’t recommend them and their products enough.
Ordered lovely Prado ellipse table…
Ordered lovely Prado ellipse table through John Lewis. Shortly after placing the order we had a very polite phone call from 4SO to arrange delivery. The delivery was on time and the technician did a great job of setting the table up and removing all packaging, although I did need to help him carry the table top into place. The quality is very good and buying the table through John Lewis without chairs was very good value for money
Excellent after sales support……..
We have had 4 Seasons Outdoor garden for over fifteen years and it’s as good as the day we bought it. We recently decided to add a new lounge set and wasn’t sure which set to go for, we decided to opt for the Meteoro and the quality is amazing. We were fortunate (via our approved supplier) to visit the amazing showroom in Reading which helped us finally decide which range to go for. The Meteoro comes in modules which are held together buy easy to use Velcro straps, not sure how, but I managed to lose some of the straps so contacted 4 Seasons to buy some replacements, I discussed the issue with Joanna and was contacted by Natasha both of which were very helpful. Natasha sent me an email within a few hours saying they had dispatched the replacement straps free of charge. It’s very rare to have any problems but the 4 Seasons team are always very helpful. Brilliant service I will definitely be buying from them in the future……….
Superb customer service
I telephoned and spoke to Natasha explaining I was after some touch up paint for our patio table which we bought way back in 2018. Natasha very kindly offered to send me the paint free of charge. The overall customer service was superb as it has always been and Natasha couldn't have been more helpful and professional. The table and chairs are still going strong and look fabulous.
First Class After Sales Service
We had an issue with the cord in our parasol breaking. The 4 Seasons team provided a replacement cord free of charge and provided effective advice on how to fit the replacement. We could not have asked for more.
We were really pleased with the work…
We were really pleased with the work that your technician (Michael) did to repair our garden chair. The repair appointment was arranged very efficiently and the repair work was excellent. Thank you for dealing with this minor issue so quickly and effectively.
Top Class Customer Service
I contacted 4Seasons as I have a garden table and chairs and needed some replacement ‘feet’.
After a quick call to customer support and emailing a photo of the parts I required, together with a proof of purchase, the parts were posted out first class the next working day.
The quality of my furniture is top class and it’s lovely to deal with a company whose customer service matches the quality of their product. Thank you 4Seasons from a very happy customer.
Excellent customer service from start to finish
We ordered our garden furniture on Bents Garden Centre website , who were very helpful when we had an enquiry re extra seating . Shortly after ordering I received a phone call from 4 seasons explaining the delivery procedure . On the day of delivery one of the delivery guys rang to explain they were running a little late which I thought was a nice gesture. They set up the furniture on our decking , were very friendly & polite . I am very pleased with the quality of the product and also the standard of customer service from the garden centre , 4 seasons & courier
Quality product with first class customer service.
My wife and I recently purchased a 4 Seasons Outdoor dining set. It was delivered by courier - two very helpful guys - on time, updates en route, no delays, no waiting around. The dining set is fabulous and exactly as described on line. Top quality materials and assembled by clearly very skilful crafts people. We could not be happier with the choice that we made. And, to share our overall experience I must include the Customer Service. A huge thank you to Natasha and the team for their help in completing our order. Polite, courteous and professional. A fantastic product and first class service.
Excellent service from start to finish
Excellent service from start to finish. Updates on when the furniture would be delivered and installed were helpful. Drivers were polite and installed the furniture exactly where we wanted it and took away all the packaging on the day. Would recommend the company.
Excellent service from this company
Excellent service from this company. They kept us up to date on delivery days and times. When they arrived they installed our parasol and granite base quickly and efficiently, and showed us how to operate it! I am very pleased with 4 Seasons and would certainly use them again.
First class
We received a fantastic service from 4 Seasons. One of the sections of our furniture wasn't in the van, but the driver went back and got it immediately. The furniture was installed and all packing removed. We purchased the Country Corner Suite with Teak oil. It looks fantastic and is extremely comfortable.
We received a first class service from…
We received a first class service from 4 Seasons. Requested some parts and they arrived next day.
Exceptional quality products
Exceptional quality products. Stand up to weather and wear and tear brilliantly.
Easy to use website
Easy to use website, efficient service. Delivery on time and as expected.
Furniture absolutely lovely, and as described.
We are delighted with our purchase.
Excellent post-sale service.
Bought patio table and two chairs
Bought patio table and two chairs, excellent quality very comfy and delivered prompt. After service very good
The custoemr serivce from beginning to…
The custoemr serivce from beginning to end has been first class. Alway a cheerful 'can do ' person on the end of the phone. Shout out to charming Natasha. No quibbling. Friendly charming. Timing to get repair so speedy with follow up appointment and Michael who came to do the repair again with a can do attitude and super efficient.Brilliant.So impressed.
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