4th Dimension 

Look 4th dimension do take a wile to repair your bike.But if your bike was in good condition when you planted it the repair will be fantastic my S1000RR is just as good as new. Amazing repair just let them do their thing. Thanks 4th dimension 👍👍👍👍👍

I had my bike repaired with these guys and they were absolutely superb from start to finish.
Had weekly updates on progress in regards to parts
My kawasaki was returned in an immaculate condition and had been cleaned to a meticulous standard.
I would recommend these guys ..

A nightmare, handling an accident claim, 3rd party accepted liability on the day of the accident, 11 months later still unresolved. 3rd party insurers rejected 4D's extortionate costs claim

only interested in storage/ bike hire charges, hounded me to collect my bike, then caused more damage not accident related and even though i have pictures from the time it was collected they deny it, gave a poor valuation which i refused they returned my bike with parts missing, still waiting for their return, THIS COMPANY ONLY EXIST TO OVER CHARGE INSURANCE COMPANIES, AND INSURANCE COMPANIES LET IT HAPPEN, AVOID AT ALL COST, AVOID AVOID AVOID
MR .D. MCCL

Having read some of the other reviews I cannot believe they are commenting on the same company.
I have had what I would describe as a first rate service from the moment I was involved in a no fault accident.
Great communication, replacement bike within days and a good explanation of all of the steps involved throughout the process. . They have given me confidence throughout.
A positive experience. Well done to all involved.

This company provides a very poor service for customers and has no incentive to change because (it would appear) they are given carte blanche by Insurance Companies. They are near impossible to communicate with and simply retain your vehicle incurring storage costs.

If I could give 0 star I would

I have been trying to contact them for an update on there helpline, but they will not answer me it rings through then puts me back in the hold queue and then they cut my line off my bike is a simple write-off trying to get the insurance money from them is like fort knox! terrible customer service

Different excuse every time and false information given too I ended up calling other insurance company to find out what's going and they have told me everything but 4th dimension have kept this information from me 100% avoid them
One week my bike is a write off the next week waiting on a inspection this company is shocking

Avoid, Avoid, Avoid. The worst service of any type of any company ever! Do not under any circumstances use this company.

All the reviews are pretty accurate. They came and got my bike straight away and gave me a hire bike. I then had the hire bike for about 5 months! In that time I received a speeding ticket on my bike! Someone from 4th dimension had been riding by bike and then police had written me a letter of intended prosecution.

Now the third party is refusing to pay as they are questioning what took them so long to sort the issue. Terrible terrible company. I don’t know how they are allowed to operate and seem to have such a large contract with so many insurance companies.

Had a no fault claim. 4thD kept me informed about the insurance teams from both sides sorted things out. Went through the damage and offered advice on what I should not get repaired such as very minor cosmetic damage which I didn’t even notice in order for 3rd party insurance to accept cost of repair in a more timely manner. They also kept me informed weekly as they were waiting on parts from Kawasaki. Anyway got the bike back after a couple of months most of it because insurers arguing over liability, Result, no fault on my part and bike returned looking brand new, very pleased with the quality of the repairs.

So my Africa Twin was rear ended by a VW Sharan whilst i was stationary at a roundabout 13/6/23 (third party took 100% liabilty). Phoned my insurer who informed me that 4thD would be in touch. They called the next day and arranged to pick up the bike and arrange a replacement, I said no at first but was eventually turned ( bike is an adequate replacement for the time of repair i thought). Guy picked up the bike all done without issue.
Then the fun begins, i initially had contact with the claims handler who was pleasant enough and said i would be updated weekly. That only happened if i actually phoned myself to check up. There was no urgency from 4thD at all. I kept getting told they were waiting for the third party liabilty, now this in part was infact true, however they made no direct phone contact (only email) with the third party and were happy to simply wait forever it would seem to get the liabilty. I managed to contact the third party insurers directly and had the liability sent onto 4thD within about twenty five minutes of contacting them.
I was told someone from the repair team would call me but after a month it was me that called and complained that no one had even tried. That afternoon i received a call and the repair guy was polite and informative regarding the issues on the bike. I was told that once authority to repair was received they would order the parts and the repair would take about 2 days.
I will say that the authority to repair wait was no fault of 4thD and the third party insurers were honest in their mistake in sending the engineers report which was not authority to repair. My issue in this case was that it was me that had to chase all of this up personally and again 4thD seemed happy to just sit and wait. (mind you when you are charging for storage and bike hire then they are making a fortune for doing nothing).
Today is 10/10/23 coming up for 4 months since the accident and still no bike back. I have been given an estimate of 14/11/23, all parts are on site (as from a week ago) but now i have to apparently wait until a Honda tech is available to start the work. Hmmmm.
So if it does indeed appear back on 14/11/23 then that will have been 5 months since the accident. Having never been involved in an accident previously i kind of just got led by the insurance company and went with their advice. (never again).
I have spoken to my local Honda dealer who is staggered this has taken so long.
All the staff you speak to i will say have been very polite and pleasant but it appears there is something very wrong with the system itself. I will update when i eventually get the bike back but in future i will not allow my bike to be taken by them should anything happen again.
UPDATE *I RECEIVED MY BIKE BACK A WEEK EARLIER THAN THE DATE GIVEN. I WILL SAY THE BIKE LOOKS FANTASTIC AND IM VERY PLEASED WITH THE INITIAL RESULT. TIME WILL TELL HOWEVER. IVE EDITED MY STAR RATING ACCORDINGLY.

As a returning buyer of motor scooters from Motomine I was bidding on 2 more scooters and - its all gone?
WHAT HAS HAPPENED TO MOTOMINE/ 4th DIMENSION does anyone know?

Well I can only say good things about 4th dia. kept me weekly informed on progress, aprilia uk kept them waiting for months for all the parts, before the last 2 items had even come yet, we both decided bike back 1st, 2 parts to be posted on to me as available, which they posted overnight to me at their cost a couple weeks later, I am a veh. tech. and was very impressed with repairs & after service, could not ask for more, and yes the up & down reviews did make me worried, but I would use them again if needed !

Contacted me after an accident and were very forthright almost threatening, insisting that they were going to pick my bike up the following day.i explained that the bike was in my garage and it is my bike not theirs and again told me someone will be there to pick it up again,for what?Do not be bullied by them, scoundrels. Note that I am a verified person mot someone making problems

Very speedy and very communicative. My bike was collected within a couple of days and a courtesy bike delivered. Had communication for 4th dimension at least weekly and once the payout had been agreed, my bike was returned the next day (I bought it back) the bike came back with some small additional damage but 4th dimension immediately paid compensation to complete the repair. All in all a great service

January 2022
I had a collision whilst in a car park (not on the bike, not at fault) within 48 hours my 10 day old BMW s1000xr was replaced by an older African twin.

I checked the tracker daily. 6 weeks later I enquired about the repairs to my bike as it was still near the collision site.

Long story short it took 8 months to get my bike back with a sub par alternative.

This week I received a phone call from the person that knocked my bike. They have charged nearly £15,000 on his insurance due to the bike recovery of the sub par alternative whilst also dropping my bike in the process of recovery.

I had to justify the damage they had caused but fortunately I had taken pictures before I last saw it.

They are an abomination of a company. Strongly recommend you use some else if your fortunate enough to be calm enough to read their reviews prior to saying yes from
Your insurance company.

I wasn’t even insured by them
But please be aware!

Dreadful and give you ultimations and threats

It’s been three months now and I have not seen the return of my motorcycle, they lost all the paper work and keys, despite the bike being classed as repairable I have just been notified by dvla that I am no longer the registered keeper, tax has been cancelled and not a word from the company as to what happening, going to start legal action against them Hastings Direct is the Insurance Company that 4th Dimension are backed off through

After a few days of Comms issues mainly caused by Ebay too be honest I finally managed to get to talk to somebody today. Once comms was set up I have found everyone very helpful and the process has been very smooth so far. Managed to view the bike via video link to calm my nerves (not sure it is a service they offer to everyone), completed payment and now just awaiting delivery which should be within 10 working days. But now my dream bike is secured I am happy to let the anticipation build. Its very easy to start to get stressed when thousands of pounds are at stake and you can't talk to people or get face to face. The staff I have dealt with have been great, very professional and I thank them for their patience. As discussed the sooner you have set up your own auction site the better, I have been using EBAY for 20 years, but must admit feel they took a wrong turn a few years back and just seem to throw up obstacles in deals like this, while adding little value.