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4x4HQ Reviews 

246
•
TrustScore 4.5 out of 5

4.7

Vehicle Parts Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that orders arrive securely packaged and well within expected timeframes. Reviewers also highlight the excellent product quality, mentioning that genuine accessories fit their vehicles perfectly and offer great value. Furthermore, people appreciate the helpful communication, professional support, and smooth purchasing process from start to finish. However, some customers also noted occasional issues with product defects, shipping delays, or missing updates. A few consumers mentioned receiving items with minor transportation damage or encountering difficulties with component alignment during installation. Despite these isolated challenges, most buyers remain very satisfied and would happily use the services again.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting good quality and genuine parts... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and prompt shipping... See more

Service

Clients share positive opinions on service, noting that the overall process is smooth and efficient.... See more

Quality

Reviewers mention positive feedback about quality, praising items received in excellent condition and with a... See more

Order

Customers had positive experiences with order, highlighting the ease of placing orders and the very prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh was super helpful over email when I had questions about getting side steps and gloss black pack fitted for my car. Responded quickly and followed-up closer to the time. Did a really good job and... See more

Company replied

Rated 5 out of 5 stars

Excellent service. The team were very helpful and I received my package quickly. I contacted them by email and they got back to me promptly, even taking the time to speak to me personally over the pho... See more

Company replied

Rated 5 out of 5 stars

I ordered a Defender spare wheel cover from 4x4HQ which unfortunately arrived with a crack in it, and the leather section had a few holes—most likely from transportation. I messaged them on a Sunday w... See more

Rated 5 out of 5 stars

I am really happy with the service. Communication was great, they kept me in the loop whilst they were retrieving the genuine part from Land Rover and delivery was very quick.

Company details

  1. #27 of 59 best companies in Vehicle Parts Shop
  2. #5 of 14 best companies in Auto Accessories Wholesaler
  3. #6 of 18 best companies in Vehicle Parts Market

Written by the company

Online retailer of 4x4 parts globally. Find our products at our website, www.4x4-hq.com and our Amazon, eBay and Facebook stores!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

246 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(246)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant customer service and quick resolution

I ordered a Defender spare wheel cover from 4x4HQ which unfortunately arrived with a crack in it, and the leather section had a few holes—most likely from transportation. I messaged them on a Sunday with photos of the damage, and they replied first thing Monday morning, apologising and saying they’d pass it on to their dispatch team. I was expecting to have to go through the usual process of arranging a return and waiting for a replacement, but to my surprise, a new one arrived just a couple of days later with no further action! Fantastic customer service—highly recommended.

16 October 2025
Rated 5 out of 5 stars

Great customer service.

I am really happy with the service. Communication was great, they kept me in the loop whilst they were retrieving the genuine part from Land Rover and delivery was very quick.

3 October 2025

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