99 Bikes UK Reviews 

Great customer service! I ordered the wrong size bike, but changing it was quick and hassle-free. Their response was fast, and everything was sorted without any problems. now waiting for the delivery 🥰

Awful! Placed an order and it was cancelled without any explanation. I attempted to contact the retailer several times to ask why my order was cancelled and they have completely ignored me. Save your money and go elsewhere.

99Bikes staff were more than helpful with me from start to finish, super fast replies to my emails and sorted absolutely everything for me, I would definitely shop here again, great job guys🙌🏻

Was struggling to find a specific tyre I wanted online as it was sold out most places but 99 bikes were super helpful in quickly price matching another website and setting up the sale in under two hours. Very impressed and very happy

We had a really good visit to 99 Bikes in Chichester to sort out our Brompton Bike Chain yesterday. Tom and Gareth were so helpful and patient. They fixed the bike chain and gave us some very helpful tips on the bike too!

As a shop, they sound excellent, but as an online retailer, I thought they were really poor. I ordered bib shorts, 10 days later they still hadn’t shipped them, also zero communication.

So I wrote to customer services requesting a cancellation. To be fair, the cancellation happened quickly, but again zero communication.

Very poor customer service. Phoned yesterday about some promo code for the delivery as on the website showed £150.The person who I get on the phone was rude! The bike on the website cost £2249 after my phone call he changed the price for £2600. Ordered my bike from the tredz bike website! AVOID!!

Paul was friendly, helpful and knowledgeable about the e-bikes we were looking in to purchasing. The whole process from ordering to hand over was professional and thorough. Thank you

Absolutely shocking company. Ive had 2 encounters with them and they were both negative.

In January I ordered a bike to be delivered in 11 days. 4 weeks went by and after being told EVERY week that it'll be there in 2 days. It si ply never showed up so I got a full refund after they offered me the same bike in a different, awful colour. What happened to the one I ordered?

I gave this company the benefits of the doubt and tried to buy something online in April using their price match promise.

I emailed them with the product and the cheaper one available elsewhere, simply to be told 'we cant match that price'. Its actually laughable, 'price match PROMISE', but 'we cant match that price'.

SCAM COMPANY

1. They price match? No they don’t, I supplied a uk company that supplied the EXACT bike, same spec, everything, and a well known uk company, they emailed and said ‘No’, no reason, I asked a reason, no reason given,
I Ordered a bike to be delivered in 5 days to the store (as it showed on the delivery of the website)
Didn’t hear anything, I called got told the same day as I was meant to pick up the bike, it won’t be there, 5 days delivery on the website, 3 weeks delivery when you call.

The company want to scam you, the bike I ordered VIA phone was £60 more expensive than their own website for the same bike, also 150 more than other website, despite the fact they claim they price match.

They offer great bikes, but please check the prices and policies before purchase

Was out on a ride over south downs and my gear shifter became disconnected from the handle bars - popped into 99 bikes and Paul helped by making the bike safe to ride (as couldn't change gear!) And then advised what parts were needed to fix the problem. Thanks Paul and thanks 99 bikes A***** 👍

Best bike mechanic ive ever had. Michael wilson and jack williams are incredible. I would never get my bike service anywhere else. BTW walton on thames shop

Great service phone to look at my bike as couldnt sort handle bars the young guy remember when I went in shop an sorted it I purchase a bike lock an brilliant service an very polite an helpful I will definitely service my bike there. Thankyou 👍Southampton branch Totton

Absolutely top notch service.
Bought a Hiplok from them, couldn't find it any cheaper and it arrived promptly.
Highly recommend this Company

Adam was a brilliant help with not only looking at my bike and adjusting it to my needs but also went above and beyond by giving my bike a service free of charge. I felt comfortable buying extra equipment based on his expertise .

I had a look on their website at a couple of bikes and went into the Totton (Southampton) branch.
I had a warm greeting from Phil G and very friendly and helpful chat with him whilst purchasing a hardtail mountain bike. Great store with a relaxed vibe. Certainly recommend them on my experience today. Look forward to dropping in again!

Had problems with a binding brake on back wheel. Very helpful staff. Tim was able to fit the repair in straight away which was a great help. A new brake cable has made it much safer to use. I also discovered my helmet wasn’t adjusted correctly so now am able to ride without it slipping over my eyes Thankyou to all the staff.

Absolute lifesavers! I was in a massive pre-trip bind, after Amazon let me down, needing a specific SRAM XG-1250 10-36T cassette for a fondo in Italy this weekend. Not only did the team at Walton have it in stock locally, but they also price-matched it without any hassle.

To top it off, they went the extra mile and dug out an internal Centerlock lockring from the workshop to ensure my new wheel build was ready to go. Proper cyclist-to-cyclist service. Special thanks to the team for the help—Tuscany is calling, and thanks to you, the bike is ready!

Ordered item, which even now states on the website 'in stock online', however following a telephone call it was not in stock at all. After no contact and the quoted dispatch time passing, I called them to be told that they were hoping to put an order in with the manufacturer in the next few days and then when the items come in, they will dispatch mine. This may not have been that bad if they had just contacted to confirm the situation but zero contact and an open ended order.

Refund requested as lost faith in the company and gent on the phone (whose name i wont mention as he seemed nice enough) could not offer any suitable timescale on when i will receive my item. On the plus side, the refund was processed instantly.

Brilliant service from Southampton branch. Problem with Mahle firmware upgrade on bike resolved quickly and efficiently. Very pleased and well recommended.