99 Bikes UK Reviews 

Really not happy with the level of service from this company. Purchased a bike march 2024, The bike was damaged on my first ride (obviously not the company’s fault) Stone chip which caused a large amount of paint to come away from the fork. After speaking with one of the stores we they agreed they would order in a new fork and I would only be charged cost price But here we are 10 months down the line and no contact no fork and no idea what’s going on. I have called for updates but not had any reply as apparently the chap I need to speak to is always off. One very disgruntled customer.

Bought my first e mountain bike. Very attentive, informative staff. No “hard sell” thanks to Fergus, Jon and Byron. Top guys.

Excellent customer service again. I booked my Santa Cruz tall boy in to the Chichester workshop as the dropper post wasn’t working properly. Adam/Adrian P sorted the problem out whilst I was still browsing in the shop and very kindly didn’t charge me.

Great service when looking for new e-bike. Knowledgeable staff, and a big thanks to Aaron B for his help.

I recently purchased an e-bike from 99Bikes-Totton- and the team was super helpful and knowledgeable throughout, from the decision of the model to the collection of the bike. I would like to specifically thank both Jack and Shaun for their amazing support!

I was looking for my first Mountain bike so looked at 99Bikes in Chichester and received very good service from Jordan who explained various bikes to me and there workings . I visited the store a couple of times and felt no sales pressure. Overall a pleasant experience, highly recommended.

Jon and the manager at the Southampton store gave my wife and i absolutely top class customer service.
I would recommend this store and these guys to anyone interested in purchasing any type of bicycle.

You are lucky if everything is fine with the bike. In other case, it will be very tough. It is the company who operates with cowboyish attitude. They will refuse any reasonable demands.

I have recently bought a bike via the cycle 2 work scheme from 99 Bikes and their service was excellent. Phil could not have been more helpful & very understanding when there was a delay in me obtaining the certificate. The bike arrived in a timely manner and was perfect! I would definitely purchase a bike from them again. Thank you 99 Bikes!!

They said to me bring my bike to them to get bits fix’s. Sounds all good. But they don’t tell you that they will now change you £10 each to take off your tires and put back on! Really

Sunday visit to Chichester store was a great experience for our nearly 9 year old. The chap who looked after us (unfortunately I missed his name) was amazing. Even though he was looking after us and others nothing seemed to be too much trouble for him. He was knowledgeable, friendly and really enthused our child with all things bike. Thankyou so much.

Great customer service and some great deals. I ordered a Scott eRide for my wife who really enjoys riding the bike. It's amazing value for a Shimano / Bosch specced bike from a major brand. The build quality and robustness of the bike is amazing and inspires confidence in her riding. I had a minor issue with a peripheral, which was resolved without question, Overall, 99bikes are the most approachable bike shop and you can trust their excellent customer service and aftercare. I'll be on the lookout for a gravel eBike for myself in a few months and will look here first!

I found a broken spoke on my mountain bike so took the wheel into the Chichester branch. One of the staff was on the telephone and ignored me and eventually someone else came out. He didn't look at what the problem was and went to his computer and reacted completely negatively, saying they wouldn't be able to do anything until probably October. Terrible customer service, it was as though I was disturbing them.

I then took my wheel to Chichester Halfords where a couple of smiling lads couldn't do enough for me. One of them pointed at the poor condition of my tyre so I ended up buying two tyres as well! You don't mind spending a bit more when you get such good service.

Never going to 99 again.

Ordered a bike and came exactly when they said and it’s perfect 👌.

Easy to get information, easy to understand and quite concise in the service.

I first used 99 Bikes when they were Hargroves Bikes and it was a good experience. I used them last year for the 2nd time when they had changed to 99 Bikes. The bike arrived damaged. They credited me loyalty points for the damage as compensation. The original purchase loyalty points and these disappeared. A year later the points are added again but then disappear again so i still can't use the loyalty points. I am now losing out on a good quality Altura top, but i have just given up on the points. My third bike purchase has been a real disappointment. I get a 10% charge when using Cycle to Work so the 20% tax benefit is halved (i understand this may not be their fault but apparently i am supposed to know as it say's on their website (yes it does in a section it never occurred to me to look at as a shopper). They are only allowed to deliver to my address and not a neighbour so i have to take time off work to receive the bike. It's just messy and unpleasant using this company to purchase a bike from. I wish they had remained Hargroves ! This 3rd purchase will be my last. I suspect they will be glad not to have me as a customer any more.

5 stars. Great bike, thanks guys!

- Reasonable price

- Excellent delivery time!

- Well packaged

Poor customer service , focus is on maximising profits and have no intention of giving you the service most online sellers give. Bike came under spec from what was advertised and they tried to gaslight me it hadn’t. Set up of bike was amateur, brakes required bleeding, thru axle over torqued, cable routing was shockingly poor and rushed. No grease anywhere on the bike, bone dry on headset. Will not buy from them again.

Just want to rave about 'Bo' in my local (Totton) 99Bikes shop. Patiently answered all my Brompton questions. Visited Brompton Junction in London twice and the noise in there was so bad we all had to shout - got a headache. Bo suggested moving the brakes round a bit so my hands weren't straining to reach them - BIG thank you.xxxx

Excellent service today when we came in for our 6 week service and, prior to that, when we purchased the bike. The staff are so knowledgeable and friendly. My son loves that they are bikers themselves. Definitely worth the journey down from Basingstoke.

I received excellent service from 99 bikes( Southampton branch), I had an out of warranty issue with a motor on a electric bike, they obtained a new motor from BOSH and fitted it as soon as it was delivered, very happy with the service I received.