As always amazing service!! Arthur and Andi on truck 22 have done amazing job, they were patient very polite and took care of every item I was moving. Customer service amazing they even helped me mov... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rivan and Steven Truck Number 24 ⭐️⭐️⭐️⭐️⭐️ I had an amazing experience with this removalist team! They were incredibly quick and efficient without cutting any corners. Every item was handled with c... See more
Company replied
We would highly recommend AAA Removals, great company to move with, this was our second move in recent years, moving from the Central Coast to Sydney. Once again the team were well skilled in moving,... See more
Company replied
The driver and his offsides packed us up efficiently and were very patient through a difficult settlement (not of our making). Settlement was not resolved by the end of the day so had to roll into t... See more
Company replied
Company details
Written by the company
AAA City Removalists is an accomplished Furniture Removalist company and a member of Afra (Australian Furniture Removers Association) member. With over 8,000 positive reviews on Google, Product Review & Facebook, we offer high quality affordable Removalists that adhere to the toughest standards in the Moving industry. We provide AAA quality Removals to Homes & Offices in Sydney since 2005, moving furniture within Sydney, Country and interstate. We pride ourselves on offering our customers movers who are reliable, safe, dependable and Affordable Relocation of all sizes, so there’s a removal package for everyone. Call 02 97371111
Contact info
Unit 10/1 Adept Lane , 2200, Bankstown, Australia
- 02 97371111
- info@aaacityremovalist.com.au
- www.aaacityremovalist.com.au
4.8
Excellent
372 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very friendly guys
Very friendly guys, truck 11, Roni and Ark, really helpful, on time and hard working. Moved from Earlwood to Picnic point. Highly recommended
17 September 2025
Unprompted review
Reply from AAA City Removalist
Thank you, for your wonderful feedback! We're so grateful for your continued trust in Roni and Ark in Truck 11. It's fantastic to hear that we could make your moving experience smooth and stress-free. Your recommendation means a lot to us!
Truck 25 Bashar and Martin
Truck 25 Bashar and Martin - wonderful and very helpful service today - would recommend to everyone .
15 September 2025
Unprompted review
Reply from AAA City Removalist
It was our pleasure serving you and your family Karen. Please keep us in mind the next time you need a hand moving.
We used them to move from Bankstown to…
We used them to move from Bankstown to Colebee..Above and Beyond service - Truck 11 Roni and Arc …On timing and amazing service ..very helpful and understanding..
12 September 2025
Unprompted review
Reply from AAA City Removalist
Cheers Mani for your positive review. It was our pleasure serving you.
Truck 25 Bashar and Martin
Truck 25 Bashar and Martin
Very happy with the removalist from Petersham to Granville
11 September 2025
Unprompted review
Reply from AAA City Removalist
It was our pleasure relocating you. Hope you settle into your new home.
Bashar and Martin Very professional…
Bashar and Martin Very professional and efficient very good service
11 September 2025
Unprompted review
Reply from AAA City Removalist
Thank you Laura. We are appreciative for your thoughtful review.
Truck 25 Bashar and Martin amazing…
Truck 25 Bashar and Martin amazing service. Both guys friendly and handle our move with ease. Highly recommend 5 Stars 🌟🌟🌟🌟🌟
10 September 2025
Unprompted review
Reply from AAA City Removalist
Thank you Naz for your positive review. We enjoyed conducting your relocation.
Terrible to deal with. DO NOT USE THESE GUYS
I booked these guys. what a mistake
Quoted then rang and rang and rang, finally accepted the quote and then it was even worse
They rocked up to the wrong place
Said they brought 3 men so the price was different
I said ok and then they quoted one price, 5 minutes later another, then another call shall we just take the big stuff or all of it. I rang the head office and the lady talked over the top of me finally out of frustration and her rudeness. I cancelled the job
In response to the reply. You must get a lot of negative reviews to use the same response for everyone, I stand by my comments and dispute your allegations. In respect of your thousands of alleged 5 star reviews I wonder if any of them are genuine when I experienced the horror of working with you. I booked someone else late that same day, the guys arrived on time, worked without fuss and collected the payment when the job was done. The same should of happened with you but instead I received attitude, numerous calls, no honesty and then you told me I would not be refunded despite you offloading the truck on an 85 year old lady. Shame on you AAA
4 September 2025
Unprompted review
Reply from AAA City Removalist
Dear Zora,
I will use the same reply that we used on every other review platform you posted.
We regret that your experience with us ended in this manner and sincerely apologise for any inconvenience caused. We always aim to provide clear communication and professional service, and it is disappointing to hear that this was not your perception. That said, we also need to clarify certain aspects of your review. We have a full recording of the conversation between yourself and our staff member, Sara. The language you directed at her, including telling her to “shut her mouth,” was uncalled for and unacceptable. Sara did not speak over you—she respectfully asked you to refrain from using such language while trying to assist you. Regarding the relocation: The removalists arrived at the correct address but initially at the wrong block within the complex. While three removalists were present, you were not obliged to use all three. The arrangement was for two men to work with a third rotating to relieve them throughout the move. You mentioned that your mother was a pensioner, and it was on this basis that we offered to adjust the service to fit your budget, including offering a significantly reduced rate and offered taking only the larger items if that was your preference. We respect our staff and will not allow them to be subjected to verbal abuse. Sharing one-sided accounts that omit key details unfairly damages the reputation of hardworking people. If you would like a copy of the call recording, we will happily provide it so you can reflect on the interaction in full context. We value all feedback and use it to improve, but we also believe in fairness and respect on both sides.
Thank you so much to the guys for helping us move house
Thank you so much to the guys for helping us move house. They were brilliant. Very professional and friendly. They overcame the problem we had with the narrow staircase. They did not stop until all our furniture was moved into the new place and put into each room. Will definitely be using them again and would highly recommend them to anyone else wanting to hire a removalist."
27 August 2025
Unprompted review
Reply from AAA City Removalist
Thank you Joe for your wonderful feedback! We're glad to hear you had such a positive impression with his professionalism and kindness. Your support means a lot to us!
Truck 25 Bashar and Martin
Truck 25 Bashar and Martin
These boys are the best, never using anyone else for my moves.
26 August 2025
Unprompted review
Reply from AAA City Removalist
Thank you Daniel for your the positive review. It was our pleasure serving you and hope to be of assistance the next time you need a hand moving.
Truck 25 Bashar & his team did a…
Truck 25 Bashar & his team did a fantastic job. Very professional & took extreme care with my move … highly recommend!
25 August 2025
Unprompted review
Reply from AAA City Removalist
Thank you, Helen, for your wonderful feedback! We're glad to hear that the team made your move efficient and stress-free. Your recommendation means a lot to us!
Truck 25 Bashar and Martin
Truck 25 Bashar and Martin
Very professional and friendly would use you again
23 August 2025
Unprompted review
Reply from AAA City Removalist
Thank you, Andy, for your wonderful review! We're glad to hear that the team provided such exceptional service during your move, and we appreciate your recommendation to friends and family.
Bashar & Martin
Bashar & Martin, Very professional and handled everything with care. Will highly recommend Bashar & Martin. Thanks you for your helping our move stress free.
Thanks
18 August 2025
Unprompted review
Reply from AAA City Removalist
Thank you Dave for your thoughtful review. It was our pleasure serving you.
Truck 25 Bashar and Martin were so…
Truck 25 Bashar and Martin were so helpful with our move. Highly recommended!!
17 August 2025
Unprompted review
Reply from AAA City Removalist
We are appreciative of your positive review Dennis and look forward to serving you the next time you need a hand moving.
Bashar and his team truck 25 We had a…
Bashar and his team truck 25 We had a fantastic move to our new place today. The two gentlemen made life so easy. They arrived on time, worked with big smiles and always tried to help with unplanned things happened. A five star performance undoubtedly! Thank you so much!
12 August 2025
Unprompted review
Reply from AAA City Removalist
Thank you, Linh! We're delighted to hear that your move went smoothly and that Bashar and his team were able to assist you with a positive attitude. Your kind words mean a lot to us!
Bashar and his team truck 25 We had a…
Bashar and his team truck 25 We had a fantastic move to our new place today. The two gentlemen made life so easy. They arrived on time, worked with big smiles and always tried to help with unplanned things happened. A five star performance undoubtedly! Thank you so much!
12 August 2025
Unprompted review
Reply from AAA City Removalist
Thank you, kindly for your review! We're so glad to hear that the team made your moving experience a positive one. Your kind words mean a lot to us!
Bashar and Michael on truck 25
Bashar and Michael on truck 25
Moved me from Monterey to Moorebank, I am a repeat client because Bashar and his team were amazing every time. Thank you for everything we appreciate it.
24 July 2025
Unprompted review
Reply from AAA City Removalist
Thank you, Danyon, for your wonderful feedback! We're glad to hear that you were provided with an amazing service. We appreciate your recommendation and look forward to assisting you again in the future!
Truck 25 Bashar and Truck 71 Nihad
Truck 25 Bashar and Truck 71 Nihad
This is our third time using these guys from AAA . Amazing service always. Would highly recommend.
18 July 2025
Unprompted review
Reply from AAA City Removalist
Thank you, Lucille! We appreciate your kind words about Bashar and Nihad, and we're delighted to hear that your move was smooth and quick. Your recommendation means a lot to us!
Bashar and his team
Bashar and his team
Excellent service – efficient, friendly and pleasant.
14 July 2025
Unprompted review
Reply from AAA City Removalist
Thank you, Ludmila, for your kind words! We're glad to hear Bashar and the team did a great job handling your relocation. Your appreciation means a lot to us!
Truck 25 Bashar and Steve
Truck 25 Bashar and Steve, were excellent and did a fantastic job, professional job. Thank you.
11 July 2025
Unprompted review
Reply from AAA City Removalist
Thank you, Aeman, for your kind words about Truck 1 and our team; we're glad to hear they were courteous and helpful during your move!
Truck 11 Roni
Truck 11 Roni, Frank and Mark. Great move, easy and quick.
Beecroft to Carlingford
11 June 2025
Unprompted review
Reply from AAA City Removalist
Thank you, for your kind words! We're glad Ronny and his team provided professional service and took great care of your furniture. Your appreciation means a lot to us!
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