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Abby Health Reviews 

7,339
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the swift booking process and the remarkable convenience of receiving medical care directly from home, feeling greatly relieved to bypass crowded waiting rooms when feeling unwell. Consumers frequently state that practitioners are exceptionally professional, deeply attentive, and thorough during consultations, while also valuing the accessible bulk billing option during tough economic times. However, some customers also noted occasional operational delays and communication gaps regarding follow-up care. A few reviewers experienced longer wait times for return calls, schedule delays, or occasionally encountered hurdles when seeking support.

What people talk about most

Service

Users describe positive interactions with service, highlighting the great convenience when unable to see a... See more

Staff

Customers consistently note positive experiences with staff, highlighting professional, caring, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the quick, seamless, and... See more

Booking process

Consumers express satisfaction and delight with the booking process. Reviewers frequently highlight that... See more

Customer service

People report positive experiences with customer service, highlighting quick call backs and easy appointment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used them in the past year whenever I'm feeling under the weather but can't get a local GP appointment. All medical practitioners I've spoken to have been knowledgeable and helpful. Scripts and d... See more

Rated 5 out of 5 stars

Other instant scripts websites are expensive ($20-$50AUD) however this one is bulk billing meaning there is no cost. Most other places also have incredibly long wait times, I only waited around 20 min... See more

Rated 5 out of 5 stars

They have experienced doctors and nurse practitioners that can give you immediate help if you can’t get to your usual GP or need an emergency script. And it is bulk billed to Medicare with no gap! Yes... See more

Rated 5 out of 5 stars

Communication was the key point to be taken into consideration. Also the well versed knowledge of Doctor Sam.Peyerson. She explained in detail and suggested a follow up call later this week. Very... See more


Company details

  1. Medical centre
  2. General Practitioner
  3. Medical certificate service
  4. Medical Group
  5. Mental Health Services
  6. Online Prescription Medication Vendor

Written by the company

Abby Health is Australia’s leading online health clinic, offering fast, affordable, and trusted telehealth care. From new prescriptions or refills to medical certificates, referrals and follow-up care, Abby connects you with qualified Australian doctors (GPs) and nurse practitioners — all 100% online. With Medicare bulk-billing available for eligible patients, Abby is changing the way people access care. Our platform is designed to make healthcare feel like self-care: intelligent symptom checks, easy in-app booking, and most importantly, caring clinicians who listen. No waiting rooms. No repeating your history. Just personalised medical support when you need it. Every consultation follows strict clinical guidelines, and our team audits all sessions to ensure safe, high-quality care. Over 150,000 Australians have already used Abby to get support for better men's health and women's health; from headaches to herpes, coughs to contraception — and everything in between. More than just your telehealth app for quick, easy healthcare needs, we’re your new regular clinic, 100% online and patient-first. Join the thousands of Australians choosing smarter, faster healthcare.

Quality Care, 100% Online

Written by the company

Check your bulk billing eligibility
We offer bulk billing telehealth for eligible Medicare card holders. Book a bulk billed telehealth appointment with an Australian doctor (GP) or nurse practitioner and access fast care for scripts, certificates, test referrals and more - all without leaving home.
Online Prescriptions, Scripts & Refills
Need a prescription fast? Abby Health offers online prescriptions, instant scripts, and online scripts Australia-wide - all 100% online and reviewed by licensed Australian doctors. We offer bulk billed online scripts for eligible patients. Whether you need a new script or a repeat, our telehealth team can help.
Online Medical Certificates
Sick and need a medical certificate online? Abby provides online doctor certificates, instant medical certificates, and bulk billed telehealth appointments for eligible patients. Get your online medical certificate in Australia, issued by real doctors and sent directly to your inbox - same day.
Men’s & Women’s Health, 100% Online
Abby supports men’s health online and women’s health online with access to care for sexual health, sleep, skin, hormones, mental health, and more. We’re an online doctor Australia-wide - making it easy to get the care you need, discreetly and professionally.
Pathology & Blood Test Requests Online
Need a pathology test online or a blood test request? Abby doctors can send pathology requests instantly after a telehealth consult. Access convenient, online blood test referrals without needing a face-to-face visit.
Australia’s Telehealth App for Everyday Care
Abby is the telehealth app Australians trust for everyday care - from online scripts and instant prescriptions to telehealth appointments and medical certificates. With telehealth doctors available daily, we make healthcare faster, simpler, and more affordable.
Smart Symptom Checks
Abby’s symptom check is designed by Australian medical professionals to help you make sense of your health, in the moments that matter - safely, privately, and accurately. Whether you’re unsure about a cough, unusual pain, fatigue, or other symptoms, our online symptom check guides you through the right questions to understand what might be going on and what to do next. Your responses are confidential, securely stored, and reviewed by a real doctor if you book a consultation. Our goal is to help you feel confident in your care — whether that’s getting online prescriptions, a medical certificate, or just trusted medical guidance without guessing. We don’t diagnose through AI. We use symptom checks to support better decision-making — and make sure nothing important gets missed.

We're here for you

Our human customer service team are online from 5:30 am till 11:30 pm, 7 days a week.

Our human customer service team are online from 5:30 am till 11:30 pm, 7 days a week.
Meet Louise, our head of patient support. We know great healthcare means more than just seeing a doctor — it means being supported every step of the way. That’s why our Australian customer service team is online from 5:30 am to 11:30 pm, 7 days a week. Whether you need help booking a bulk billed telehealth appointment, accessing your online prescription, getting your online medical certificate, or following up on a blood test request, we’re here to help — fast. You’ll always speak to a real person, not a chatbot. Our team is trained in both tech and healthcare to make your experience as smooth as possible. We’re proud to offer reliable support alongside trusted, online doctor care and telehealth services across Australia. Got a question? Just message us in the app — we’ll be there.

Contact info

Promotion box for Abby Health

Same-day, bulk-billing care avaialble

Need care? Speak to an Australian (GP) or Nurse Practioner today.

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(7,339)

3,238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and Easy, AND FREE!

So easy to book an appointment and the doctors are so thorough! Incredible service, I will absolutely continue to use Abby Health for any support I need. HIGHLY RECOMMEND :)

6 August 2026
Rated 4 out of 5 stars

A very convienient service

I needed prescriptions but couldn't get in to see my doctor so I went to Abby Health. It was initially difficult to get in, but the process was well worth it. The doctor was very friendly and professional and I saw him that day. If I didn't know and trust my current doctor I would certainly consider using Abby Health from the comfort of my own home. I will definitely use them again if I am in a bind to see my own doctor.

12 August 2026
Rated 5 out of 5 stars

Professional, Fast, Affordable.

Other instant scripts websites are expensive ($20-$50AUD) however this one is bulk billing meaning there is no cost. Most other places also have incredibly long wait times, I only waited around 20 minutes before I was called by a doctor through Abby health. Will definitely be using this service again, overall positive experience.

11 August 2026
Rated 5 out of 5 stars

It was easy to make an appointment and…

It was easy to make an appointment and I did not have to wait long for a doctor to get in touch with me. The doctor listened to my concerns and asked questions to ensure he diagnosed me correctly. I was given medication and a certificate for work.

12 August 2026
Rated 5 out of 5 stars

I made a booking online

I made a booking online, I seen a doctor within 15 minutes. The doctor listened to what my symptoms were and then made a video call so he could see my eyes as they were inflamed.
I was bilk billed, script in my phone immediately and did not leave my house.
Highly recommend Abby Health.

5 August 2026

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