Absolute Rugby Reviews 

4,815
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers had a great experience with this company. Customers consistently appreciate the simple website, noting that browsing and ordering products is straightforward and entirely hassle-free. People frequently mention that the clothing items feature brilliant quality, excellent design finishes, and very competitive pricing compared to other sellers. Consumers also note the prompt delivery times and helpful tracking updates provided throughout the entire shipping process. However, some customers also noted issues with items running too small or facing unexpected delivery delays at local sorting facilities. A few people additionally mentioned difficulties regarding product returns, sizing discrepancies, and getting prompt support when order errors occurred.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with the materials and... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided among consumers.... See more

Quality

Consumers find quality to be positive, highlighting excellent materials, phenomenal embroidered details, and... See more

Order

Users describe ambiguous interactions with order experiences, as opinions are heavily divided. On one hand,... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the fast delivery and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with the service provided, although a little disappointed with the quality and sizing of the bucket hat that I purchased. Shown as one size fits all and definitely on the small size.

Rated 4 out of 5 stars

Good choice, good prices,and shipping used this shop quite often. My only complaint is that your average International forward isnt an XL, or a XXS. Even when I was a fleet footed fly half, I was a 3x... See more

Rated 4 out of 5 stars

Easy to order through their website. Item I was ordering was available at a good price. I was kept up to date with delivery. Item arrived in Australia in a timely manner.

Rated 4 out of 5 stars

Easy to order, plenty of products to choose from and quick domestic delivery. The cut of the t-shirt (i had an M) is generous, not slim fitting.


Company details

  1. #14 of 14 best companies in Rugby Shop

Information provided by various external sources

Absolute Rugby provides Rugby Apparel, Merchandise and Equipment to customers across the Globe. Get great prices on rugby shirts, rugby training clothing, rugby tournament clothing, international rugby merchandise amongst much more along with fast, hassle free, cheap delivery rates to all corners of the world.


Contact info

4.0

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,815)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Did not send me what I ordered, zero communication

Ordered the mystery rugby shirt, sold as being a team or nations shirt worth "£80-80" and got sent a retro cotton fashion shirt which is on the site for £40. Emailed immediately to complain, and then chased that up with another email - still no response or acknowledgement a week later. Poor service all round

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service, returned item for exchange, no acknowledgement of return being received weeks ago despite confirmation from carrier. No response to numerous emails sent, and registered phone number goes through to answerphone. Avoid!!

9 April 2026
Rated 1 out of 5 stars

Where's my order

Placed order over a week ago had know updates. Have tried to contact them but had no reply from them.
At this moment in time I would not recommend. Would rather pay more & get treated better. Will update if they get back to me.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Took ages too post my item no…

Took ages too post my item no communication, I got in touch with you too find out what the hold up was. There was a problem with the item I had ordered I then had to choose a different one but you still took a while too post the item too me. Poor communication or I should say no communication untill I got in contact with you

20 April 2026
Rated 1 out of 5 stars

placed my order a week ago with an…

placed my order a week ago with an expected delivery time of 5–7 days. Unfortunately, I’ve received no dispatch updates and communication has been lacking. Would appreciate clearer updates for customers.

21 April 2026
Unprompted review
Rated 4 out of 5 stars

Good shopping experiece

Easy to order through their website.
Item I was ordering was available at a good price.
I was kept up to date with delivery.
Item arrived in Australia in a timely manner.

8 April 2026

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