Abt Electronics Reviews 495

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's professionalism, friendliness, and efficiency, making the delivery and installation processes smooth and pleasant. Many appreciate the quick shipping and timely deliveries, often noting that items arrived within a few days of ordering. The customer service is often praised for being helpful and responsive, with some individuals going above and beyond to resolve issues and ensure satisfaction. However, some customers also noted significant issues with customer service, describing it as unprofessional, dismissive, and unhelpful, particularly when dealing with product defects or delivery problems. There were also concerns about receiving used or dirty products sold as new, and problems with tracking information and delayed deliveries.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with some reviewers praising their purchases as... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, helpfulness, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting on-time arrivals and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the professionalism,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the helpfulness and dedication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a stock issue with my order, one of the ABT managers, Dan, personally contacted me to address the situation. He was incredibly helpful and quickly resolved the issue with my order. While the ini... See more

Rated 5 out of 5 stars

Purchased a GE microwave. I dealt with a gentleman name Giancarlo - excellent customer service, excellent price and very fast shipping - shipped out the day it was ordered via UPS and had it within a... See more

Rated 5 out of 5 stars

Mazen helped me from the start to get a quote, setup the account, take my payment, and schedule delivery all before I could even get a quote from one of those online appliance sellers. In fact, the on... See more

Rated 1 out of 5 stars

Bought a washer. They used Ryder to ship it. Ryder is impossible to deal with. Delays, no updates on delivery, no tracking info. The estimated delivery date when I ordered has come and gone, and it'll... See more

Company replied


Company details

  1. Electronics store

Written by the company

Free shipping available - Abt.com is a leading retailer of quality consumer electronics and appliances. Our electronics store offers you the ability to shop for all your appliance and electronic product needs in one online store.


Contact info

4.1

Great

TrustScore 4 out of 5

495 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I applied for a line of in store…

I applied for a line of in store credit, they refused which is fine I get it, but they absolutely decimated my credit score with a single hard credit check. They dropped my score by 43 points in 2 minutes and it took me 8 years to move it up by 55 points so they almost wipe all that time worth of progress from me. I'm very dissatisfied and I will never even look at anything this website has to offer ever again. It's disgusting.

26 May 2023
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

Joe we're sorry you feel this way. The company that powers our financing card is Synchrony Bank which is solely responsible for the approval process. Synchrony bank can pre qualify our customers in our store with no impact to your credit bureau score. Abt is not involved in the approval process in any way. Abt has other financing options that one could apply for online or in person. We are disgusted by your fake review of our company.

https://etail.mysynchrony.com/eapply/eapply.action?uniqueId=3CFA7859F753366B56A57419238F6AFAB7A8DC09BA3F95E2&preQual=Y

Rated 5 out of 5 stars

Terrific dishwasher installation

Arek and Christian were terrific. The first call to notify me delivery was coming was very polite and professional. They arrived a bit earlier then they anticipated and were very courteous They got right to work and were finished in 30 minutes. Arek cleaned the area where the old dishwasher was and cleaned as he worked. Very nice people both of them. Very pleased with the results.

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Quality of service excellent

Quality of service excellent. Sade has superior customer service skills, and she went straight to work and offered helpful suggestions. She repaired my dishwasher in record time😊. I was very impressed with her expertise!!

15 May 2023
Unprompted review
Rated 5 out of 5 stars

ABT installers encountered an…

ABT installers encountered an electrical issue with the oven hookup. The figured out a solution, explained to me what need to be done for a successful installation and after my authorization, proceeded with install. They did a great job.

12 May 2023
Unprompted review
Rated 5 out of 5 stars

My delivery team -- Outstanding Support

My delivery team, Sam and Joe, found a problem with the electrical configuration and found a way to resolve it. Had they not done so, they would not have been able to install my induction range and I would have had to wait several days to resolve the problem. In addition to being on-time, courteous, and safe, they were problem solvers. I greatly appreciate that.

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Great staff, Great Products, Great Store!

I've been shopping at Abt for years. They are a great family owned store with super knowledgeable and helpful staff. They are always ready to listen to you and open to giving you whatever discounts they can.

I recently bought a big 75 inch flat screen TV. The salesman gave me some great discounts that really sweetened the deal. The delivery was right on time and the guys were super nice, helpful, and very careful with the entire process.

I would definitely recommend Abt to anyone who is looking for an experience that is superior to your typical electronics franchise store one!

21 April 2023
Unprompted review
Rated 5 out of 5 stars

You are apt to be pleased by purchasing at Abt!

I shop at the Orland Park store. I highly recommend Abt Electronics based upon my experience with Abt's excellent sales staff, Abt's prices, Abt's delivery system, Abt's delivery personnel, their removal of the old appliance, and their removal of packaging from the new one. If you 'comparison shop' I maintain there is no comparison where Abt will come out in second place. This is the place! P.S. I received nothing now nor will I receive anything in the future for this evaluation.

17 April 2023
Unprompted review
Rated 5 out of 5 stars

The 2 delivery guys great

The 2 delivery guys where kind, matter of fact, practiced safety and obviously used their training precisely. They were trustworthy and were aware of all possible points of where damage could occur without exercising extreme caution not just to the frig being delivered but our home. Thanks Gentlemen!

19 April 2023
Unprompted review
Rated 5 out of 5 stars

Shout out to Joey and Tommy Truck 463

Wanted to send a shout out to Joey and Tommy truck 463 from ABT. My husband and I are not very technical. Our installation went very well. The difference is they were patient with me as I wrote steps down. The gentlemen cleaned up and you would never know they were here. Thanks so much from Ray and Kim Bentall Also a shout out to our salesman Dan who helped us choose a compatible television for our needs.

8 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service, excellent deals!

I ordered a new window air conditioner on Abt.com. I got a very competitive price for the unit and the extended warranty was also priced well. My order was quickly shipped and arrived early in excellent condition. I'm so happy that I purchased from Abt.com. I actually saved a bit compared to Amazon and I feel like the service and support would have been worth it...even if it had been a few dollars more than Amazon. Thank you very much for the excellent service!

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Great source for appliances!

Abt was the only place that could get my dryer delivered in the shortest amount of time and they matched a lower price. Very helpful when talking with them. Delivery was on time and they were very careful in getting my dryer into the basement down some curved steps. I will continue to use them for my next appliance.

28 March 2023
Unprompted review

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