Abt Electronics Reviews 495

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's professionalism, friendliness, and efficiency, making the delivery and installation processes smooth and pleasant. Many appreciate the quick shipping and timely deliveries, often noting that items arrived within a few days of ordering. The customer service is often praised for being helpful and responsive, with some individuals going above and beyond to resolve issues and ensure satisfaction. However, some customers also noted significant issues with customer service, describing it as unprofessional, dismissive, and unhelpful, particularly when dealing with product defects or delivery problems. There were also concerns about receiving used or dirty products sold as new, and problems with tracking information and delayed deliveries.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with some reviewers praising their purchases as... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, helpfulness, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting on-time arrivals and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the professionalism,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the helpfulness and dedication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a stock issue with my order, one of the ABT managers, Dan, personally contacted me to address the situation. He was incredibly helpful and quickly resolved the issue with my order. While the ini... See more

Rated 5 out of 5 stars

Purchased a GE microwave. I dealt with a gentleman name Giancarlo - excellent customer service, excellent price and very fast shipping - shipped out the day it was ordered via UPS and had it within a... See more

Rated 5 out of 5 stars

Mazen helped me from the start to get a quote, setup the account, take my payment, and schedule delivery all before I could even get a quote from one of those online appliance sellers. In fact, the on... See more

Rated 1 out of 5 stars

Bought a washer. They used Ryder to ship it. Ryder is impossible to deal with. Delays, no updates on delivery, no tracking info. The estimated delivery date when I ordered has come and gone, and it'll... See more

Company replied


Company details

  1. Electronics store

Written by the company

Free shipping available - Abt.com is a leading retailer of quality consumer electronics and appliances. Our electronics store offers you the ability to shop for all your appliance and electronic product needs in one online store.


Contact info

4.1

Great

TrustScore 4 out of 5

495 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am previous customer of Giancarlo…

I am previous customer of Giancarlo Mancuso. Years ago I purchased Miele vacuum with his assistance. Needed a new vacuum and searched your website on how to contact Mr Mancuso to purchase my 2nd Miele. Giancarlo provides excellent info on product, is friendly, professional, handles orders quickly. Mr Mancuso is excellent rep for ABT. I sent email to several friends informing them about excellent service and good price offered by your company.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Abt makes it easy

Abt makes it easy to make your purchases and with zero interest financing from Synchrony, large purchases are easy to do. This is where I go first for my camera equipment. They also have gone out of their way to check with camera representatives on delayed product releases.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

BBQ grill purchase start to finish - awesome!

Bought a grill. Jeremy and Scott were awesome - set up quick and had to lug my grill to a 2nd floor deck and I know that's not easy for these gentlemen. Great guys. Keep hiring people like them and keep up the great work! Sales person who helped me here (Josh Leff) set up whole transaction by chat for me too! He was crazy efficient! Wonderful all around. These are the reasons I keep coming back to Abt over and over.

9 March 2023
Unprompted review
Rated 1 out of 5 stars

I ordered $845 worth of Thrustmaster…

I ordered $845 worth of Thrustmaster products, order number ABT140346488 nearly 1.5 months ago. The items were financed and I have already been making payments on the items. Now on February 28th the order shows delivered by UPS to Glenview IL. I live in Lakeland Florida. This has been the worst experience I have ever had purchasing items online.

I would not recommend anyone order products from Abt. They obviously do not care at all about their customers.

25 February 2023
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

Michael- Customer service is a huge priority and our goal is our customer's complete satisfaction. I apologize for the delay in your order. Dejan reached out to you over the weekend to provide new information and will follow up when any additional information is provided to us.

Rated 5 out of 5 stars

Timely & very helpful

Delivery was right on time. We had a problem with our old vent so the crew replaced it right on the spot. And cleaned up. We can't say enough about how courteous and helpful all the Abt associates have always been. Doubt we'll ever buy appliances anywhere else!

9 February 2023
Unprompted review
Rated 2 out of 5 stars

ABT is Not a Quality Company

I would strongly recommend that people stay away from ABT. If you run into any performance or quality issues, they will try to force you into accepting their solution to the problem.

There are too many excellent electronic retailers. Sad to say that ABT is far from excellent – or even good.

6 February 2023
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

We are sorry you feel that way. Customer service is a huge priority and our goal is our customer's complete satisfaction. If you are having concerns or issues we would like to address them. Could you please reply back with your contact information or call our GM Kal at 847-544-2589.

Rated 1 out of 5 stars

customer purchasing friction

Placed an order, was prompted after hours to do some type of verification phone call within 24 hours. The next morning (14 hours later) my order was cancelled with a message saying I could only process the order with a wire-transfer.

After a 15 minute call with a fairly rude customer service rep I was informed that my billing and shipping address were different, causing the verification to pop up. No explanation why the 24 hour window wasn't honored, or why I couldn't place an order with a different billing/shipping address.

Asking customers to initiate a wire transfer in 2023? Are you kidding?

I found the same product on Amazon for 10% less and free next day shipping.

24 January 2023
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

We apologize for the inconvenience our security measures may have caused. When Abt's web order verification department processed the order it did not meet the automated security checks. A different bill to and ship to address wouldn’t trigger an alert flag. This order was flagged as fraud by our 3rd party verification company. In order to proceed with the order an alternate method of payment was needed (wire transfer).

Rated 4 out of 5 stars

Customer Service was Professional but shipping Terrible

Customer Service was Professional, shipping was extremely slow to my area. And my appliances arrived dented. I received a small refund and was processed fast by them. I have to try and fix the dryer as it rubs against the big side dent when its running, I was unaware of the functionality until I used it. Shipping was the biggest problem for me, the problem could be avoided if the shipping company wraps a thick bubble wrap around the appliances to make it safer. I think ABT is a good Company. But the shipping company that was used for me was not careful with other people's property.

16 November 2022
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

We apologize for the condition your appliances arrived in. You were offered to return or exchange the product per the conversation with the rep and you opted for a damage credit. We thought this issue was taken care of but will reach out to you again to address the concerns. Our goal is your complete satisfaction.

Rated 5 out of 5 stars

I went on line to order a product

I went on line to order a product. It was delivered the same day. I have been shopping at Abt for decades.
If you change your mind or don't want the item, they will take it back and give you a refund without a problem. great company

15 November 2022
Unprompted review

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