ABTA Travel Insurance Reviews 

1,372
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly user-friendly website, noting that completing the application forms and explaining pre-existing medical conditions is a fast and straightforward process. Consumers also highlight the excellent value for money, fair rates, and competitive pricing, making it very easy to secure comprehensive travel cover for their trips. Some people were dissatisfied with accessing online accounts, mentioning frustrating technical barriers when trying to retrieve policy documents or complete policy renewals. Despite experiencing these digital hurdles, buyers frequently recommend the service for its helpful guidance, reassuring assistance, and overall customer reliability.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how quick and easy the online forms... See more

Price

Reviewers highlight positive aspects of price, frequently noting that quotes are very competitive,... See more

Website

People report positive experiences with website, noting that the online proposal form is well laid out and... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting reasonable pricing and... See more

Service

Reviewers mention positive feedback about service, highlighting affordable prices, easy booking, and polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent and easy to use website. ABTA Travel was recommended by Money saving expert as a company who pays out on genuine claims. I've paid for cheap home insurance before for example and it's true... See more

Company replied

Rated 5 out of 5 stars

Used this company last year and the price was very good compared to other companies, had a missed port on our cruise and was paid promptly, Would highly recommend to other people, quick and easy to f... See more

Company replied

Rated 5 out of 5 stars

Reasonably priced insurance for what's included. I bought single trip worldwide and it was more competively priced than other quotes I got. (Hopefully I won't need it,but better safe than sorry I gu... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used ABTA Travel insurance. This popped on a search and proved to be excellent. The medical sreening was excellent simple to use and add information, best I have used, s... See more

Company replied


Company details

  1. #48 of 67 best companies in Travel Insurance Company

About ABTA Travel Insurance

Written by the company




Visit our website Contact us

ABTA Travel Insurance

ABTA Travel Insurance is travel insurance product from ABTA and is underwritten by Inter Partner Assistance S.A. part of the AXA Group.

Keep your plans on track with ABTA Travel Insurance.

It offers:

  • Up to £10m medical cover per person, including Covid-19 medical expenses while on holiday providing customers aren’t travelling against FCDO or medical advice*
  • Cancellation cover
  • 24/7 emergency helplines
  • Easy online medical screening process.

*Terms and conditions apply.

ABTA Travel Insurance also provides you with a reassuring range of benefits as standard that some other insurance providers don’t or will charge extra for – including:

  • Free access to an online English speaking doctor via the Doctor Please app
  • Missed connections cover
  • Cruise cover
  • Over 120 sports and activities covered.

About us

ABTA Ltd is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to arrange general insurance contracts as an intermediary.


The insurance is underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 1035181). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,372)

191 reviews in the last 12 months

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Rated 5 out of 5 stars

Upgrading my Holiday insurance

I was sceptical about upgrading my holiday insurance on line as it did not seem to give me the information I required before completing the online form. I was disappointed when phoning that I could not just renew the holiday insurance over the phone. The helpful advisor on the phone talked me step by step through the process so I was able to do it on line. So thank you to her.

20 March 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Very competitive price.

Easy of using the site, and a good price for the the insurance, considering that it covered my medical conditions and my age.

25 March 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 4 out of 5 stars

Easy to buy

Easy to buy, detailed competitively priced.

16 March 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Website is easy to understand & then…

Website is easy to understand & then use to book our travel insurance. Sometimes I look at other sites but ABTA is always more straightforward & very competitively priced so I stay loyal.

14 March 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

ABTA travel

Painless setting up of insurance that suited my needs at good cost.

16 March 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Efficient and pleasant organiser

Efficient and pleasant organiser, who went the extra mile in all queries.
Reasonable and realistic quote.

9 March 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 4 out of 5 stars

Sorted

Simple and straightforward

5 March 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 4 out of 5 stars

Service

Helpful and speedy response with quote given to include a recent unusual medical condition that I thought may be a challenge but all handled very well with a competitive quote given .

2 March 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Good

No issues - good

1 March 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Straight forward

Straight forward. Competitive.

28 February 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 2 out of 5 stars

The website proved hard to navigate

The website proved hard to navigate, it kept going back to the start and we had to repeat the information a lot of times

2 March 2026
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Reply from ABTA Travel Insurance

Thank you for your review. We are sorry to hear that you experienced problems with the website. We have passed this review onto AXA who administer the scheme on our behalf to look into - The ABTA Travel Insurance team.

Rated 5 out of 5 stars

Best price for older travellers

A very good price for travellers who are 80+ while still providing comprehensive cover.

1 March 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

The process was clear

The process was clear, easy and well explained.

22 February 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 4 out of 5 stars

Good insurance product with well…

Good insurance product with well thought out features. Only deducted one star due to the confusion relating to renewing the policy.

26 February 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 4 out of 5 stars

Useful for European travel

Useful for European travel. Though pricey for Worldwide travel. Simple process of obtaining quote and follow through.

2 February 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

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