I found the staff helpful and supportive. I needed extra storage last minute on the day and they kindly accommodated this and offered me the best pricing options. I would highly recommend as I know th... See more
Company replied
Location
Switch locationAccess Business Centre, Willoughby Road, Bracknell, RG12 8FB London, GB
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Extremely smooth process downsizing from 100ft to 75ft. Very claer easy process. As long as you keep in communication with the team, you will never lose your unit. James Byrne, the manager of the... See more
Company replied
Super helpful team and a great move in experience. The team could not have been more accommodating and helpful for our move in. The office facilities are great and everyone just seems really friendl... See more
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Staff were very helpful in helping me choose the right size unit as it will be longterm . Price is fantastic as well as location. I chose my own insurance as 100% cheaper.
Company replied
Company details
- #24 of 28 best companies in Self storage facility
- #1 of 2 best companies in Corporate office
- #42 of 55 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Access Business Centre, Willoughby Road, Bracknell, RG12 8FB, London, United Kingdom
4.2
Great
31 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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I found the staff helpful and…
I found the staff helpful and supportive. I needed extra storage last minute on the day and they kindly accommodated this and offered me the best pricing options. I would highly recommend as I know they are professional and supportive.
10 May 2026
Reply from Access Self Storage - Bracknell
Thank you for your kind feedback, Sophie. We’re really pleased to hear our team could support you, especially at short notice, and help find the right storage and pricing for your needs.
We truly appreciate your recommendation!
Avoid.
Avoid.
Despite giving 3 weeks notice I would be vacating - they still make you pay the full month - with the ‘promise’ any unused days will be refunded.
I am still waiting for that refund that was processed on the 2nd May - and the store have no idea where is it or when it will be refunded.
Opening times are also really bad.
Chloe is very pleasant but massively let down by the store manager, who has a degree in copy and paste. There is a clear lack of any internal procesess or communication.
2 May 2026
Unprompted review
Reply from Access Self Storage - Bracknell
Hi Mathew,
Thank you for your feedback, and we’re sorry for the frustration caused.
As part of the move-out process, access to the account portal was sent to you yesterday, followed by your PIN this morning. Once this setup is complete, refunds are typically issued the same day or the following working day.
We would also like to clarify that refunds are processed centrally, not at store level. The store team has been actively following this up with our accounts department to support you and keep things moving.
There was a slight delay due to the recent bank holiday, and while we always aim to process refunds as quickly as possible, our standard timeframe is within 14 working days — which your case is currently within.
We appreciate your patience and your kind words about Chloe, and we apologise again for any inconvenience caused.
The reception team was very helpful…
The reception team was very helpful making the moving in process quite easy.
6 May 2026
Reply from Access Self Storage - Bracknell
Thank you for your feedback, Kailash. We’re glad to hear the reception team was helpful and made your move-in process easy. We really appreciate you taking the time to leave a review.
Extremely smooth process downsizing…
Extremely smooth process downsizing from 100ft to 75ft. Very claer easy process. As long as you keep in communication with the team, you will never lose your unit. James Byrne, the manager of the Bracknell branch has been extremely helpful and accommodating, making the transfer very effortless.
Would highly recommend Bracknell Access Self Storage and James Byrne.
30 April 2026
Reply from Access Self Storage - Bracknell
Thank you so much for sharing your experience.
We’re delighted to hear that your downsizing process was smooth and that James was able to support you throughout. The Bracknell team work hard to make transitions effortless, so your feedback means a great deal. We really appreciate the recommendation.
Staff were very helpful in helping me…
Staff were very helpful in helping me choose the right size unit as it will be longterm . Price is fantastic as well as location. I chose my own insurance as 100% cheaper.
16 April 2026
Reply from Access Self Storage - Bracknell
Hi Julie,
Thank you for your great feedback. We’re really pleased to hear that the team was able to help you find the right unit for your long term needs, and that you’re happy with both the price and location.
We appreciate you taking the time to share your experience.
Access Self Storage
Unable to access storage units after 6pm
Friendly staff.
Unable to access storage units after 6pm which isn’t helpful.
Seems to be a charge for everything including accessing the unit you are paying for after hours.
28 March 2026
Reply from Access Self Storage - Bracknell
Thank you for your feedback, David.
We are pleased to hear that you found our team friendly, but we are sorry that the access hours did not fully meet your needs.
Our access times are designed to balance convenience with the safety and security of all customers’ belongings. Extended access options are available and, in some cases, may involve an additional fee due to the increased operational and security requirements. These options are always clearly explained during the enquiry and sign up process, and the store team is happy to discuss them to find the most suitable solution.
We appreciate your comments and will ensure this feedback is shared with the relevant team. If your circumstances change or you would like to explore extended access, please do not hesitate to contact the Bracknell store directly, they will be more than happy to assist.
Thank you again for taking the time to share your experience.
Excellent service from the…
Excellent service from the beginning..easy access and professional staff.
9 March 2026
Reply from Access Self Storage - Bracknell
Thank you for your kind feedback, Steve.
We are delighted to hear you received excellent service from the beginning and found access easy with professional staff on hand to help.
We truly appreciate you taking the time to share your experience.
Friendly staff, Secure location
Friendly staff, flexible and showed us other options for lockers with different dimensions, secure and clean location.
19 February 2026
Reply from Access Self Storage - Bracknell
Thank you for your feedback. We are delighted you found the team friendly and flexible, and that the location felt secure and clean.
When I did the agreement i asked if…
When I did the agreement i asked if they were open late and was told yes only to find they closed at 5pm on a Saturday the day I was moving so had to have removals people back and cost another £360 for that extra half day !! Thanks Access...
19 February 2026
Reply from Access Self Storage - Bracknell
Thank you for your feedback.
We are sorry to hear about the additional cost you incurred. However, we would like to clarify that our Saturday closing time of 5pm is clearly displayed online and in store, and the team have confirmed that access hours were explained during your move in.
We are always transparent about our access limitations, as these form part of how we are able to offer competitive rates while maintaining high levels of security for all customers. Extended access is not automatically applied to all units and must be arranged in advance where available.
We understand that moving days can be stressful, but the access hours in place were communicated and are consistently applied to ensure fairness and security across the site.
Everything went well with easy access…
Everything went well with easy access to my storage unit
BUT
When 1800hrs came the doors were shut leaving about another 30 mins of my household goods in the truck which then had to make a return visit the next day
6 February 2026
Reply from Access Self Storage - Bracknell
Thank you for your feedback, Patrick.
We are pleased to hear that overall access to your unit was easy, however we are sorry for the frustration caused at the end of the day.
Our records show that the move in began at 2pm, which provided four hours within staffed access time. Unfortunately, as closing time approached, the removal team had not completed unloading. For security and insurance reasons, we are unable to keep the store open beyond closing time, as this is in place to protect all customers’ belongings on site, and certainly not without advanced notice.
We understand it was inconvenient to return the following day, but our team must adhere to closing procedures to ensure the safety and security of the facility for everyone.
Secure and convenient storage…
Secure and convenient storage facilities.
The staff are very friendly and helpful.
28 January 2026
Reply from Access Self Storage - Bracknell
Hi Richard,
Thank you for your feedback.
We are pleased to hear that you found our storage facilities secure and convenient, and that the team were friendly and helpful.
We look forward to helping you again in the future.
Access Self Storage
The staff are very…
The staff are very friendly, we were shown various units to suit our requirements. The building is always clean and it was such a easy move in as everything was explained to us.
15 December 2025
Reply from Access Self Storage - Bracknell
Hi,
Thank you for sharing your experience! We’re so glad our friendly team could help you find the right unit and make your move-in process easy. It’s great to know you found the building clean and well maintained too.
Access Self Storage
Super helpful team and a great move in…
Super helpful team and a great move in experience. The team could not have been more accommodating and helpful for our move in. The office facilities are great and everyone just seems really friendly. We'd looked for ages for somewhere with offices and storage on the same site and so pleased we've found this. Very reasonable prices as well.
5 December 2025
Reply from Access Self Storage - Bracknell
Hi!
Thank you so much for your wonderful feedback! We’re thrilled to hear our team made your move-in experience smooth and welcoming, and that you’re happy with both the facilities and pricing. It’s great to know you’ve found the right space with us!
Access Self Storage
Polite and friendly staff
Polite and friendly staff, took time to explain all the details, process was easy, good choice of options.
29 October 2025
Reply from Access Self Storage - Bracknell
Hi Mr. Davies,
Thank you for your kind feedback! We’re really glad to hear the team made everything clear and easy, and that you found plenty of good options to choose from. We really appreciate you taking the time to share your experience!
Access Self Storage
Quick And Easy
The staff were friendly and helpful. The move in process was very quick and easy.
17 September 2025
Reply from Access Self Storage - Bracknell
Hi James,
We’re glad to hear the team were friendly and that your move-in was quick and straightforward. Thank you for your feedback.
Access Self Storage
Fantastic service from initial enquiry
Fantastic service from initial enquiry. Great value for money
A big shout out to Claire who was great, very friendly and who made the whole process seamless
19 September 2025
Reply from Access Self Storage - Bracknell
Hi Phil,
Thank you for your kind feedback. We’re so pleased you found the service great value from the very start and that Claire’s friendly support made the whole process seamless.
Access Self Storage
Great Customer Services
Arrived at the above site, after numerous emails back and forth trying to figure out what size im guna need, In the end, decided to drive down there, I saw both James's and they were so helpful to us, he showed us a couple of containers, and i found what i needed, Great Services from the staff on site, easy access , always happy to help.. #100%, #Access Self Storage, #Bracknell, 👍👍
6 September 2025
Reply from Access Self Storage - Bracknell
Hi Amber,
Thank you for sharing your experience. We’re delighted both James’s were able to guide you through the options and help you find the right space. It’s great to know you found the service, access and support from the Bracknell team so helpful.
Access Self Storage
Reply from Access Self Storage - Bracknell
Hi!
Thank you for the kind words! We're so glad you had a positive experience and found our team helpful. We appreciate your support!
Access Self Storage
Reply from Access Self Storage - Bracknell
Hi Karoly-Ionel,
Thank you for your great feedback! We're so glad to hear that Jason provided excellent service at our Bracknell site. We'll be sure to pass on your kind words—he'll really appreciate it!
Access Self Storage
The whole process from the initial…
The whole process from the initial phone call to move in was made pleasant and effortless by the staff. Thanks guys
7 July 2025
Reply from Access Self Storage - Bracknell
Hi Georgina,
Thank you so much for the great feedback! We're delighted to hear that the entire process—from your first call to move-in—was smooth and pleasant thanks to our team. We’ll be sure to pass on your kind words. We're always here if you need anything!
Access Self Storage
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