I found the staff helpful and supportive. I needed extra storage last minute on the day and they kindly accommodated this and offered me the best pricing options. I would highly recommend as I know th... See more
Company replied
Location
Switch locationAccess Business Centre, Willoughby Road, Bracknell, RG12 8FB London, GB
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See what reviewers are saying
Extremely smooth process downsizing from 100ft to 75ft. Very claer easy process. As long as you keep in communication with the team, you will never lose your unit. James Byrne, the manager of the... See more
Company replied
Super helpful team and a great move in experience. The team could not have been more accommodating and helpful for our move in. The office facilities are great and everyone just seems really friendl... See more
Company replied
Staff were very helpful in helping me choose the right size unit as it will be longterm . Price is fantastic as well as location. I chose my own insurance as 100% cheaper.
Company replied
Company details
- #24 of 28 best companies in Self storage facility
- #1 of 2 best companies in Corporate office
- #42 of 55 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Access Business Centre, Willoughby Road, Bracknell, RG12 8FB, London, United Kingdom
4.2
Great
31 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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Staff were very helpful
Staff were very helpful both prior to, and on moving day, and the loading bays and goods lifts sure made moving all the equipment in easier.
7 June 2025
Reply from Access Self Storage - Bracknell
Hi Simon,
Thank you for your great feedback! We're so glad to hear that our staff were helpful both before and on moving day, and that our loading bays and goods lifts made the process easier. We truly appreciate your support and are always here to assist if you need anything further!
Access Self Storage
Great customer service
5 June 2025
Reply from Access Self Storage - Bracknell
Hi Heather,
Thank you for your feedback! We're delighted to hear that you had a great experience with our customer service. If you need any further assistance, feel free to reach out!
Access Self Storage
Moving into Bracknell
The staff are very friendly and informative. Great value and a lovely unit brilliant 24/7 access. The whole process was very easy and the staff all on hand to help out with any queries.
8 June 2025
Reply from Access Self Storage - Bracknell
Hi Lyn,
Thank you for your fantastic feedback! We're so glad to hear that you had a smooth and easy experience, and that our staff were friendly and helpful. It's great to know that you're happy with the value, the unit, and the 24/7 access. We truly appreciate your kind words and are always here to assist with any queries you may have. If you need anything further, feel free to reach out!
Access Self Storage
Great overall experience with Access…
Great overall experience with Access Self Storage.
From facility, location, prices to a very helpful and polite team. All was superb!
Best wishes to James.
Appreciate your prompt support👍🏻
1 February 2025
Reply from Access Self Storage - Bracknell
Hi Evgeny,
Thank you for the fantastic review! We're so pleased to hear you had a great overall experience—from the facility and location to pricing and customer service. James is a fantastic store manager, he's very invested in his store and all his customers—we’ll be sure to pass your wishes on.
Access Self Storage
Good overall experience
Really nice staff members. Moving things in and out couldn’t be simpler - love the access code entry. Feel like my belongings are safe.
19 July 2023
Reply from Access Self Storage - Bracknell
Hi Char, thank you for taking the time to write your review. We are delighted that you had such a positive experience, and we will pass your comments on to the team.
10/10 highly recommend
Couldn't be more appreciate of James! So much quicker, easier and more informative/personable than any other company I spoke to.
10/10 recommend and will be using again in the future.
19 June 2023
Reply from Access Self Storage - Bracknell
Hi Chloe, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Reply from Access Self Storage - Bracknell
Dear Simon, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Very good services and easy to use
19 April 2023
Reply from Access Self Storage - Bracknell
Hi Christina, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Misleading service description
I called the company before making the journey to Bracknel. Over the phone, they confimred the information on the website including recieving parcels and using the address for customer's company. In the branch, however, the manager said he's not doing that only for £25!
In this company, they do not respect themeselves or their customers. Avoid!
3 March 2023
Unprompted review
Reply from Access Self Storage - Bracknell
Dear Omar, we appreciate the feedback on your experience with Access Self Storage and apologise if we have not met expectations on this occasion. If you would like to discuss this further, please email customerservices@accessstorage.com and our service team will assist you.
Very efficient and cost effective
27 January 2023
Reply from Access Self Storage - Bracknell
Hi Edna, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Flexible, Friendly and Productive
Access Self Storage is one of the most flexible services I have dealt with. Can I start tomorrow? Yes. Can I extend with a short notice? Yes. Can I access 24x7? Yes.
I am very happy with the service. The managers and staff in Bracknell office are very friendly and helpful. A pleasant and productive experience. Strongly recommended.
9 October 2022
Unprompted review
Reply from Access Self Storage - Bracknell
Thank you for your 5-star review, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the Bracknell team.
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