The way the team attended to me was so quick and efficient and the deal was good and even the reception was good and so professional. even the day I showed up the reception was warm and professional.... See more
Company replied
Location
Switch locationQueen's Road 48-50, NG2 3AS Nottingham, England, GB
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See what reviewers are saying
Signing up and moving in was super easy, and the staff were patient and good natured. I ended up with a larger unit than I needed because the smaller options were booked, but the price was still decen... See more
Company replied
The team are very knowledgeable, friendly and professional! Having never used storage facilities before the process was easy and straightforward. Help was provided and I feel like our items are in go... See more
Company replied
This company have been excellent. I chatted with them and they helped me choose the amount of storage my daughter would need. They recommended a company to pick her boxes up who were great, arrived on... See more
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Company details
- #24 of 29 best companies in Self storage facility
- #1 of 2 best companies in Corporate office
- #42 of 55 best companies in Storage facility
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Queen's Road 48-50, NG2 3AS, Nottingham, England, United Kingdom
4.5
Excellent
21 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Want to give the manger Liam Martin…
Want to give the manger Liam Martin thank you and mention what excellent communication/Application skills he has as a manger at the Nottingham store he got back to me when he said as he has busy workload and schedule as he was at other sites when i went in to store but know as been a manager myself how busy you can be as workload can be heavy at time but was clear on his messaging and the most important thing in my book took time to call back when he did.
Hope his superiors recognised all the hard work he does in tough industry and the job can be lonely at times seems everyone against you but liam ticks all boxes in management in my book and Nottingham store in excellent conditions as well.
24 March 2026
Unprompted review
Reply from Access Self Storage - Nottingham
Thank you for taking the time to share such thoughtful feedback.
We are delighted to hear about your positive experience with Liam Martin at our Nottingham store. It is wonderful to know that his communication, professionalism, and dedication made such a strong impression. Keeping his word and taking the time to call you back despite a busy schedule truly reflects his commitment to excellent customer service and strong leadership.
Your recognition of the challenges that come with management roles is greatly appreciated, and we will be sure to pass your kind words on to Liam and his senior team. It is also fantastic to hear that the Nottingham store is maintained to such a high standard.
Thank you again for your generous feedback, it means a great deal to us.
Reply from Access Self Storage - Nottingham
Thank you for your kind feedback, Pavel.
We are pleased to hear that the team at our Nottingham store were helpful and friendly. Your support is truly appreciated.
We look forward to assisting you again in the future.
The way the team attended to me was so…
The way the team attended to me was so quick and efficient and the deal was good and even the reception was good and so professional. even the day I showed up the reception was warm and professional. I am greatful and happy to refer others and recommend Access Self Storage.
8 March 2026
Reply from Access Self Storage - Nottingham
Thank you for your wonderful feedback.
We are delighted to hear that the team provided quick and efficient service, and that you were happy with the deal offered. It is especially lovely to know that you felt warmly welcomed and experienced a professional reception throughout.
We are truly grateful for your recommendation and appreciate you taking the time to share your experience.
Really good company easy and…
Really good company easy and straightforward setup brilliant covered access really happy would recommend them!
12 February 2026
Reply from Access Self Storage - Nottingham
Hi Zareen,
Thank you for your great feedback.
We are delighted to hear that you found the setup easy and straightforward, and that the covered access worked well for you. It is wonderful to know you are really happy with the service.
Thank you for the recommendation, it means a lot to us.
Access Self Storage
Really friendly staff very welcoming…
Really friendly staff very welcoming and helpful 😊
9 February 2026
Reply from Access Self Storage - Nottingham
Hi Sarah,
We are so pleased to hear that you found the team friendly, welcoming, and helpful. Your kind words will mean a lot to them. We look forward to seeing you again!
Access Self Storage
Great Experience
Really lovely team who advises me well and helped make the whole process as smooth as possible.
14 December 2025
Reply from Access Self Storage - Nottingham
Hi Ayla,
Thank you for your kind feedback! We’re so pleased to hear our team made the process smooth and offered helpful advice throughout.
Access Self Storage
Reply from Access Self Storage - Nottingham
Hi John,
Thank you for sharing your feedback! We’re so pleased to hear our team made the whole process smooth and straightforward for you.
Access Self Storage
Straightforward advice and very…
Straightforward advice and very professional. Store manager Liam ( (Nottingham) was helpful.
6 September 2025
Reply from Access Self Storage - Nottingham
Hi Steve,
Thank you for your feedback. We’re glad Liam was able to provide clear advice and professional support during your visit.
Access Self Storage
Great choice for storage
Signing up and moving in was super easy, and the staff were patient and good natured. I ended up with a larger unit than I needed because the smaller options were booked, but the price was still decent. Overall happy with choosing this option for my storage needs!
27 July 2025
Reply from Access Self Storage - Nottingham
Hi!
Thank you for your feedback! We’re glad to hear the sign-up and move-in process was smooth, and that our team’s patience and good nature stood out. It’s great that we could still offer you a good price, even on a larger unit. Please know that you can downsize at any time should there be any availability, please keep in touch with the store.
Access Self Storage
Very helpful and informative
Very helpful and informative. Everything was completed online so when I got there it was just a matter of signing the forms and having a map to show where my unit was located. Reasonable prices
30 July 2025
Reply from Access Self Storage - Nottingham
Hi Dave,
Thank you for the great feedback! We're glad the online setup made things quick and easy for you, and it's great to hear you found everything straightforward upon arrival. We’re also pleased you felt our pricing was reasonable — we aim to make the whole process as simple and stress-free as possible. Thanks again for choosing Access!
Access Self Storage
Efficient service
Efficient service. Quick turnaround with the paperwork. Friendly and polite.
27 July 2025
Reply from Access Self Storage - Nottingham
Hi Elle,
Thank you for your kind words! We're glad to hear the service was efficient and the paperwork process smooth. It’s great to know our team made a friendly and polite impression. We're always here to help!
Access Self Storage
Excellent customer service received…
Excellent customer service received from Access Self Storage - Nottingham from making an enquiry, booking the unit and moving in process.
Highly recommend using this Self Storage company at Nottingham, especially thanks to Liam (Nottingham Branch Manager) and his team for the outstanding service recently experienced.
19 July 2025
Reply from Access Self Storage - Nottingham
Hi!
Thank you for the fantastic feedback! We're so pleased to hear that Liam and the Nottingham team provided outstanding service throughout your entire experience - from enquiry to move-in. Your recommendation means a lot to us, and we’re delighted we could make the process smooth and stress-free.
Access Self Storage
I am disgusted in the way in which I…
I am disgusted in the way in which I have been harassed by staff instantly only two days into taking on a unit on with access having received calls with threats of late payment charges etc and further emails and calls so highly do not recommend anyone take on any units with this company, far from professional and instantly hound customers to debt up with charges.
6 July 2025
Reply from Access Self Storage - Nottingham
Hi Martin,
We're sorry to hear you're unhappy and appreciate you sharing your concerns. When your original storage provider let you down, our team worked quickly to offer you a same-day ground floor unit at a discounted rate, and allowed move-in despite a shortfall in payment—something we did in good faith.
You later requested a price match, which we agreed to, pending a copy of the competitor’s quote. As explained in store, we simply need that confirmation emailed in order to apply the new rate and adjust your account.
The store is following standard procedure regarding unpaid balances. Until the quote is received, we’re unable to override the system that manages account reminders. This has all been explained during your visit, and we're still happy to assist with finalising the price match as soon as we have the required information.
Access Self Storage
Great Experience!
I was served by Otis at Nottingham Access and he was very helpful and a pleasure to deal with.
11 June 2025
Reply from Access Self Storage - Nottingham
Hi Simone,
Thank you for the lovely feedback! We're so pleased to hear you had a great experience at our Nottingham store and that Otis made such a positive impression. We’ll be sure to pass along your kind words—he’ll be thrilled to hear them!
Access Self Storage
Great team
The team are very knowledgeable, friendly and professional! Having never used storage facilities before the process was easy and straightforward. Help was provided and I feel like our items are in good hands.
2 July 2025
Reply from Access Self Storage - Nottingham
Hi Anthea,
Thank you for the lovely feedback! We're so pleased to hear that your first storage experience was smooth and straightforward. Our team takes pride in being knowledgeable, friendly, and supportive, and it's great to know you felt well looked after. We're glad your items are in good hands, and we’re always here if you need anything!
Access Self Storage
This company have been excellent
This company have been excellent. I chatted with them and they helped me choose the amount of storage my daughter would need. They recommended a company to pick her boxes up who were great, arrived on time and took her over to the storage unit. Once there, my daughter was impressed with the amount of storage she had and how clean everything was. The staff were lovely with her too. I couldn’t recommend this company enough. They made a stressful move really smooth for my daughter and for me trying to organise it all.
7 June 2025
Reply from Access Self Storage - Nottingham
Hi Fiona,
Thank you so much for your kind words! We're thrilled to hear that we were able to make your daughter's move smoother and stress-free. It's wonderful to know that our team could assist in selecting the right storage and that everything, from the pickup service to the cleanliness of the unit, met your expectations. We truly appreciate your recommendation and are so glad to have been part of such an important process for you and your daughter. If there's anything else we can assist with in the future, don't hesitate to reach out!
Access Self Storage
Over 6k worth of damage and not even an apology
Dreadful experience with this company. Over £6k worth of damage to goods that got completely soaked when the leak they had was never fixed properly prior to us renting the unit . Insurance policy they provide is very poor and not once did we get an apology from the company . They wouldn’t even move goods into a dry storage unit once the original damage was found and further damage was caused . Access didn’t even offer to return any the rental money . Avoid Nottingham storage at all costs they never once offered to help. They made us photograph every item that was taken out of the unit and a combined total of over 20 hours were spent having to photograph and itemise every item ruined .
9 September 2023
Unprompted review
Reply from Access Self Storage - Nottingham
Dear JJ, We appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your experience please email customerservices@accessstorage.com and our dedicated service team will assist you further.
Well done Access at Nottingham
A big thank you to Otto, who managed to price match a recent offer I had from another storage site. I am very pleased to remain a customer of Access.
22 November 2023
Unprompted review
Reply from Access Self Storage - Nottingham
Hi Jo, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team
Have had to chase and chase for a refund
18 July 2023
Reply from Access Self Storage - Nottingham
Dear Olivia, We appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund please email customerservices@accessstorage.com and our dedicated service team will assist you further.
The lady who explained everything was…
The lady who explained everything was cheerful and so helpful as we had no previous experience
14 December 2022
Reply from Access Self Storage - Nottingham
Dear Mr Gorman, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
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