Access Self Storage - Nottingham Reviews 

24
TrustScore 4.5 out of 5

4.6

Queen's Road 48-50, NG2 3AS Nottingham, England, GB


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Rated 5 out of 5 stars

Amazing staff helped up get a bigger storage unit as I got the wrong size was amazing help and was easy to talk to about all our worries and any questions we asked. Also had trolleys which helped us... See more

Company replied

Rated 5 out of 5 stars

Signing up and moving in was super easy, and the staff were patient and good natured. I ended up with a larger unit than I needed because the smaller options were booked, but the price was still decen... See more

Company replied

Rated 5 out of 5 stars

The way the team attended to me was so quick and efficient and the deal was good and even the reception was good and so professional. even the day I showed up the reception was warm and professional.... See more

Company replied

Rated 5 out of 5 stars

The team are very knowledgeable, friendly and professional! Having never used storage facilities before the process was easy and straightforward. Help was provided and I feel like our items are in go... See more

Company replied


Company details

  1. #20 of 29 best companies in Self storage facility
  2. #1 of 3 best companies in Corporate office
  3. #36 of 56 best companies in Storage facility

Written by the company

Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.


Contact info

  • Queen's Road 48-50, NG2 3AS, Nottingham, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(24)

641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done Access at Nottingham

A big thank you to Otto, who managed to price match a recent offer I had from another storage site. I am very pleased to remain a customer of Access.

22 November 2023
Unprompted review
Access Self Storage - Nottingham logo

Reply from Access Self Storage - Nottingham

Hi Jo, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team

Rated 2 out of 5 stars
Access Self Storage - Nottingham logo

Reply from Access Self Storage - Nottingham

Dear Olivia, We appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund please email customerservices@accessstorage.com and our dedicated service team will assist you further.

Rated 5 out of 5 stars

The lady who explained everything was…

The lady who explained everything was cheerful and so helpful as we had no previous experience

14 December 2022
Access Self Storage - Nottingham logo

Reply from Access Self Storage - Nottingham

Dear Mr Gorman, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team

Rated 5 out of 5 stars

Very good company

Easy to use website, staff at the storage were very helpful.

5 November 2022
Access Self Storage - Nottingham logo

Reply from Access Self Storage - Nottingham

Dear Tracey, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team

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