Activity Superstore Reviews 

They were really helpful and they sorted out my problem straight away which i was so grateful thankyou xx

DO NOT USE!!!

Thank you Dylan for helping me out with my voucher and for your understanding. Very friendly and super efficient, really appreciate it!
Thank you
M

Great value treat for my daughter and son-in-law. They can take it when they want and for one or two nights. What a brilliant present

Initial order was misplaced by the post man. The company sent a replacement without any questions.
Erin from Customer services was exceptional and purely due to this, I would definitely order from them again.
My replacement arrived today and the quality of the product is very high and everything I could have asked for.

Initial delay in responding to Initial correspondence but once Erin got back to me, she was exceptional.

Due to my ongoing health issues I have had to extend my voucher several times. Customer service has always been sympathetic and understanding with this. Erin was very speedy with helping me today and I am hoping that my new medication will enable me to enjoy the driving experience.

I had a problem that I needed to be sorted and Katie took complete control of the issue and resolved it quickly to my satisfaction. I always think that the time to judge a company is when you have an issue and how they respond to it. Katie was excellent and went the extra mile to get the outcome I wanted. Thank you so much.

We had an issue with letting our voucher expire, but Lauren was great in helping us out and extending it out a little further. We look forward to choosing an exciting experiance.

At the start let me big up Dylan in the customer care team. He dealt with my problems brilliantly - did what he said he would do and called me when he said he would. A star performer.
I can't say the same for the booking process which is a nightmare and takes away much of the fun/enjoyment/anticipation for the activity. Fancy being all digital right up to the point of making your booking and then having to ring the activity provider!!! And you can't see what dates are available until after you've made your choice of activity

Very happy with our booking via the activity superstore. Lauren couldn’t have been more helpful in arranging my Mothers gift experience.
Thank you so much Lauren 😊

Absolutely terrible company. An absolute scam. website shows loads of activities to choose from but when you but a gift card, you have to choose from a reduced selection of activities.

Called customer services and they were no help. I said this was given as a gift and they said get the person to refund it at the store they purchased it. The number on their website is incorrect too. I wish I was never given this joke of a voucher.

I will be telling everyone not to use this company. I wish I had read the reviews beforehand to steer clear of such a trash company.

limited choice of locations nearby - chose kids pass, and still waiting for details to come through 2 weeks later...
a bit of a con ?? not impressed and not recommended overall

After posting a very good review when we had good help from Dylan Tembe yesterday, I then found the original voucher and realised we had used £39 of the £49 paid originally. After contacting customer services again, I was told the voucher had been entirely used. I argued that £10 was still on the card but they are insistant it only has 1 use. This is a complete rip off. The actual meal experience is £25.50 if booked direct. The experience is still costing £39 on their website. Activity Superstore kept the whole £49. Nothing super about that. Will never never use again. Nothing on the voucher to say its single use. Surely a breech of Trades Description?

Due to a family bereavement i totally forgot about the Voucher which we had been gifted from our Son therefore it had expired. After sending an email to Activity Superstore explaing my error, Rosie the wonderful Customer Service Advisor extended our voucher at no cost to us as a goodwill gesture. This was so very kind and cannot thank her enough. Thank you Rosie for such wonderful customer sevice x

This was a gift which has not been used yet

I spent an inordinate amount of time trying to book an experience as the web sites involved are not user friendly. The only good thing about the experience was the customer support team who did their best to help and succeeded in booking me on the activity of my choice. There has to be an easier, less frustrating way to manage bookings. It would also be helpful if you could see in advance the dates and times available.

The booking experience is a real faff and not user friendly. It seems so outdated and needs to be more straightforward and streamlined. I wanted to do an exchange on my voucher and it just had too many procedures and I was confused. I rang and spoke to an agent called Dylan in the end and he was terrific and very helpful. His customer service was very professional and he couldn't do enough. So, the site isn't good but if all customer service agents are as good as Dylan then it's not that bad. Just make the site easier to use and more user friendly please. Thanks

Had to contact Activity Superstore as we had been gifted an experience, but unfortunately the gift receipt was missing, and couldn't be retrieved. Activity Superstore were very responsive, less than 2 hours, and provided all the information required to be able to fulfil our gift.
Special shout out to Rosie who was responsible for dealing with this enquiry. Thank you Rosie.

Turned up to my 12 year olds apparently driving experience after booking with activity superstore which sent me to book with another provider all done. Multiple times I tried to book butni eventually got their. So I thought I had. I drove 1 hr away from home to be told their voucher expired and the system should not of allowed us to book. I paid £35
£25 surcharge fee and £10 for photos and they then tried to get me pay for extended time on my voucher which still would of been un usable. Avoid this company i dont know how their allowed to operate like this

Super helpful dealing with Katie, who kindly sorted out an issue with our gift voucher and has enabled us to access that when you go on holiday. Very much looking forward to our afternoon tea.